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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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Freelancer support team
November 15, 2018

Erwin C.
Helped me and gave me a Guidance, thank u
This platform gave us freelancers a good place to work on

Date of experience: November 13, 2018
AE
1 review
0 helpful votes
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Prompt Action
November 15, 2018

Thank you for the taking an action to my concern and provide tips especially to a newbie like me. From now on i will be more careful and have a thorough investigation with the offer.

Date of experience: November 13, 2018
Egypt
1 review
0 helpful votes
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It was great!
November 15, 2018

I had an issue with membership, and Claudia was helping me, and she was very helpful, and did everything in here power to assist me! She was extremely helpful and also pro.

Date of experience: November 13, 2018
India
1 review
0 helpful votes
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Quick to respond
November 15, 2018

Support desk representative was Quick to respond, and good clarification and solved my issue professionally

Date of experience: November 13, 2018
Argentina
1 review
0 helpful votes
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Perfect
November 15, 2018

Excelente, a veces hay problemas en la comunicación con diferentes freelancers debido a la diferencia idiomática, pero todo tiene solución, se encuentra excelentes personas aquí

Date of experience: November 13, 2018
Australia
1 review
0 helpful votes
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Contest
November 15, 2018

Professional and quick to sort out our dilemma. Explained with detail the problem that we were facing and communicated well until the problem was resolved.

Date of experience: November 12, 2018
Bangladesh
1 review
0 helpful votes
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Good solution
November 15, 2018

I face a big problem and I contract freelancer support team. And they give me some information on this problem then I follow this instruction. And they solved this problem. I think it's easy and effective.

Date of experience: November 12, 2018
India
1 review
0 helpful votes
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Very good
November 15, 2018

It was osam experience, very nice and helpful it was.
Five star feedback. Very nice work, all were helpful.

Date of experience: November 12, 2018
India
1 review
0 helpful votes
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Feedback for general support
November 15, 2018

I got nice experience while discussing with Cloudia B. About my query for payment reversal issue. And i got good suport of the assistant.

Date of experience: November 12, 2018
India
1 review
0 helpful votes
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Project review issue
November 15, 2018

Josie G was really helpful to solve my issue of project review by client and I will really thankful to freelancer staff.

Date of experience: November 12, 2018
Bangladesh
1 review
0 helpful votes
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Very helpful by Betty T.
November 15, 2018

I have an suspended account without noticed. Betty T. Is helped me to find out a reason. He/she was very fast response. I am proud now with support team. Thanks Betty T.

Date of experience: November 12, 2018
India
1 review
0 helpful votes
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Betty T helped me in resolving this long pending issue. I was not able to provide feedback to a client even though I get the intimation from him that the project is completed.
This support personnel checked it quickly & conveyed that Client has closed the billing but project is not yet marked as complete. Thanks for the quick resolution.

Date of experience: November 12, 2018
TC
1 review
0 helpful votes
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Cyril C
November 15, 2018

He was amazing, helped me every step of the way. But honestly, I wish I could have spoken to him on the telephone. It can get a little time consuming having to relay everything thru a keyboard.

Date of experience: November 12, 2018
Malaysia
1 review
0 helpful votes
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Fast responce
November 15, 2018

I would thank you so much for the fast assistance and response In particular at the refund my deposit. That was so fast when I asked to refund so that's really make my happy and satisfied about the service and that's gonna make me for sure come again to freelancer.com if I need to di any project help thank you.

Date of experience: November 12, 2018
Nigeria
1 review
0 helpful votes
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Attended to all my issues
November 15, 2018

Betty was quick in attending to my issues and gave me the right solutions.

I am really grateful... I was not disappointed

Date of experience: November 12, 2018
Hong Kong
1 review
0 helpful votes
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Good Customer Support
November 14, 2018

Good Customer Support! Easy to communicate problem with them. Solved the problem very quickly. Thanks for your help!

Date of experience: November 12, 2018
Kazakhstan
1 review
0 helpful votes
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She was patient
She made everything easy to comprehend
She solved my issue (which is very uncommon to freelancer.com) in a few minutes.

Date of experience: November 12, 2018
Pakistan
1 review
0 helpful votes
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Payment issue
November 14, 2018

Thanks for your help. I'm very glad to chat with you I will contact you again when I have any other problem. Feeling good to communicate with you. Have a great day.

Date of experience: November 12, 2018
Spain
1 review
0 helpful votes
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Very positive feedback to KAYLA
November 14, 2018

Kayla has been really professional and nice with me.
She has resolved everything. 10 out 10! My problem was regarding invoicing and membership subscription and everything was solved by Kayla

Date of experience: November 12, 2018
Pakistan
1 review
0 helpful votes
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Helpful
November 14, 2018

The discussion was helpful for me, and it was good talking to Jade as he explained me the problem and helped me

Date of experience: November 12, 2018