Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
Follow Michelle Rose U.
Unfollow Michelle Rose U.
Share Review
Report Review

Problem Resolved
April 20, 2021

I had a problem in my first experience in Freelancer because I accepted the offer immediately. Luckily, the Freelancer support team response and resolve my problem in an instant and I am very thankful to them. Little advice, make sure that you know the whole details of the offer before accepting. Kudos to Ms. Maia of Support Team. God bless you all.

Date of experience: April 20, 2021
South Africa
1 review
0 helpful votes
Follow Evelyn R.
Unfollow Evelyn R.
Share Review
Report Review

Amy V. was very quick with the communication and explained that the refund might take 1-5 days for some banks. Mine came on the same day as I requested it! The process for the refund was very straightforward and easy. No dodgy business here! Thank you team!

Date of experience: April 20, 2021
Bangladesh
1 review
0 helpful votes
Follow Jahangir M.
Unfollow Jahangir M.
Share Review
Report Review

Unable to withdraw my payment
April 19, 2021

It was very good experience and I got outstanding supports from freelancer.com. Actually I was unable to withdraw my payment but the payment already received on my bank account what I did not know. And that's the reason i emailed again again to the freelancer.com support team. They very nicely and patiently supported my all requirements and they have solved my problem. Finally i got my payment by their supports. Thank you so much for the nice co-operation.

Date of experience: April 19, 2021
Algeria
1 review
0 helpful votes
Follow Issam J.
Unfollow Issam J.
Share Review
Report Review

Assistance
April 19, 2021

Orion was very helpful and comprehensive. Thanks for your assistance!

Date of experience: April 19, 2021
Pakistan
1 review
0 helpful votes
Follow Shumaila M.
Unfollow Shumaila M.
Share Review
Report Review

APPRECIATION FOR LAUREN
April 19, 2021

It was very helpful to talk to Lauren. She guided me well with proper information.

Date of experience: April 19, 2021
Israel
1 review
0 helpful votes
Follow Debra J.
Unfollow Debra J.
Share Review
Report Review

Great help from Kelvin
April 19, 2021

Kelvin was very helpful to me! He understood my concern and helped get what I needed! Thank you Kelvin!

Date of experience: April 19, 2021
Sri Lanka
1 review
0 helpful votes
Follow Rasika H.
Unfollow Rasika H.
Share Review
Report Review

Stopping the mother
April 19, 2021

My question was answered I was well supported I received a paradoxical answer

Date of experience: April 19, 2021
PS
1 review
0 helpful votes
Follow Tahani K.
Unfollow Tahani K.
Share Review
Report Review

Very helpful!
April 18, 2021

It was a very helpful and good experience! Byron was very friendly and easy to talk to, he give clear answers to my questions!

Date of experience: April 18, 2021
Australia
1 review
0 helpful votes
Follow Alan F.
Unfollow Alan F.
Share Review
Report Review

Quick and easy
April 18, 2021

Great experience - very quick and easy service. Thanks for assisting me with my question and processing my refund.

Date of experience: April 18, 2021
Pakistan
1 review
0 helpful votes
Follow Muzammil M.
Unfollow Muzammil M.
Share Review
Report Review

Great experience!
April 18, 2021

Kevin had assisted me with every question I had. Overall great experience!

Date of experience: April 18, 2021
Bangladesh
1 review
0 helpful votes
Follow Abdullah D.
Unfollow Abdullah D.
Share Review
Report Review

Freelancer.com is professional
April 18, 2021

They are a professional marketplace, providing fantastic support to clients and freelancers. We have started a corporate account with freelancer.com and hope we will provide an excellent support to our clients from freelancer.com. Thank You freelancer.com team.

Date of experience: April 18, 2021
Pakistan
1 review
0 helpful votes
Follow usman O.
Unfollow usman O.
Share Review
Report Review

Support team was humble and have understanding of my matter

Date of experience: April 18, 2021
AE
1 review
0 helpful votes
Follow Amin O.
Unfollow Amin O.
Share Review
Report Review

Prompt and helpful.
April 18, 2021

Precise, prompt. Had a question regarding my project that I had upgraded and wasn't sure if it was reflecting. Turns out the project was closed so had to reopen and check again for upgrades, which were promptly applied and confirmed.

Date of experience: April 18, 2021
Washington
1 review
0 helpful votes
Follow Vanessa X.
Unfollow Vanessa X.
Share Review
Report Review

Great service!
April 18, 2021

Jessica B helped me with my concern quickly and effectively. She was fantastic.

Date of experience: April 18, 2021
Nepal
1 review
0 helpful votes
Follow Nishu M.
Unfollow Nishu M.
Share Review
Report Review

Great Response
April 18, 2021

Nice to meet with chat response by the agent...
Thank you

Date of experience: April 18, 2021
India
1 review
0 helpful votes
Follow Arpit O.
Unfollow Arpit O.
Share Review
Report Review

Friendly and provided good help
April 18, 2021

Helped me raise a complaint to get my problem resolved.

Date of experience: April 18, 2021
India
1 review
0 helpful votes
Follow Mashira P.
Unfollow Mashira P.
Share Review
Report Review

Outstanding Customer Service!
April 17, 2021

I totally panicked as my account got closed because of some identity verification issues but the Freelancer support team was amazing! They not only got my account reinstated but they helped me get my account back with all of the funds I had on my freelancer balance! I truly appreciate their support, Thanks!

Date of experience: April 17, 2021
Brazil
1 review
0 helpful votes
Follow Rafaela T.
Unfollow Rafaela T.
Share Review
Report Review

General Support
April 17, 2021

The service was excellent, Kelvin was attentive and cleared up all doubts.

Date of experience: April 17, 2021
India
1 review
0 helpful votes
Follow Jyotirmoy S.
Unfollow Jyotirmoy S.
Share Review
Report Review

I received the right guidance and was informed well about what I should do. It was extremely helpful.

Date of experience: April 17, 2021
Romania
1 review
0 helpful votes
Follow Corina M.
Unfollow Corina M.
Share Review
Report Review

As a beginner on this platform I met a fake job offer and I was pretty sad about it but Freelancer's Team was very professional and their quick reaction was great, they helped me and this brings me a lot of confidence for Freelancer's platform, I'll remain here and I am sure that it can be a good place for nice projects. Thank you Freelancer!

Date of experience: April 17, 2021