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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Verified Freelancer
March 21, 2023

Experience Is very good, Chelsea very much cooperative.
Thank you Chelsea

Date of experience: March 21, 2023
Indonesia
1 review
0 helpful votes
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Verified program
March 21, 2023

Great program, staff are very friendly and very understanding of my lack of communication and provide other alternatives to keep the communication going.

Date of experience: March 20, 2023
Argentina
1 review
0 helpful votes
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Chelsea
March 21, 2023

She was kind, and professional. She was also patient and answered my questions in a clear way.

Date of experience: March 20, 2023
Pakistan
1 review
0 helpful votes
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Good Experience
March 20, 2023

Good Experience. Freelancer.com Support Solved my problem

Date of experience: March 20, 2023
Indonesia
1 review
0 helpful votes
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Jethro M. Very helpful in its product offerings, all good

Date of experience: March 20, 2023
Bangladesh
1 review
0 helpful votes
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That was great experience. This interview help me to get the " Verified by Freelancer Staff " badge. It will help me to being awarded. Thanks

Date of experience: March 20, 2023
Colombia
1 review
0 helpful votes
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Great Help Provided
March 20, 2023

Actions taken resolved the situation for me and for the freelancer. I am understanding freelancer.corm and actions taken encourage me to use this platform more and more.

Date of experience: March 19, 2023
Pakistan
1 review
0 helpful votes
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I had a great experience with freelance help support - when I had issues with their service, they promptly refunded my membership fee that was mistakenly upgraded. I appreciate their commitment to customer satisfaction.

Date of experience: March 19, 2023
Turkiye
1 review
0 helpful votes
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Add phone number
March 19, 2023

I had a problem with my old account
I add my number phone there and delete my account, and when make a new my number phone stay active in my old account, I write the customer service and the problem is fixed now
Great support thanks for everyone

Date of experience: March 19, 2023
India
1 review
0 helpful votes
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Good plateform!
March 18, 2023

Having spent quite some time on this platform, I must say it has been an amazing experience.

Date of experience: March 17, 2023
Zambia
1 review
0 helpful votes
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Upon reporting the glitch, the team were very helpful and refunded me as soon as they had an understanding of the issue. Very happy with their service

Date of experience: March 17, 2023
Argentina
1 review
0 helpful votes
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Did his job
March 17, 2023

A very nice person, very empathetic. Despite not speaking English very well, we have been able to carry out the interview properly.

Date of experience: March 17, 2023
VE
1 review
0 helpful votes
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Excelente atención
March 17, 2023

Me ayudaron con lo que necesitaba y me entendieron en mi punto de vista, gracias.

Date of experience: March 17, 2023
Germany
1 review
0 helpful votes
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Kevin
March 17, 2023

Helped me for a scam sitiuation i am glad that the service and communicate were so fast and serious.

Date of experience: March 17, 2023
Norway
1 review
0 helpful votes
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Great support from Kevin R.
March 17, 2023

The support from Kevin was fast, simple and effective. Thanks

Date of experience: March 17, 2023
Italy
1 review
0 helpful votes
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Excellent support
March 17, 2023

Even if it was my fault they provided an excellent service, really nice and super kind.
Would recommend

Date of experience: March 17, 2023
Florida
1 review
0 helpful votes
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Kelly was clear and concise
March 17, 2023

Kelly gave me all of the answers I needed and also supported me in another solution option within the matter of a few emails. She is really great at customer service and support and I know that I can contact the team again if I need any other help. I'm really blown away by the support that I'm receiving at Freelancer. Thank you!

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Date of experience: March 17, 2023
Philippines
1 review
0 helpful votes
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Helpful support
March 17, 2023

She understands my concern and helps me well. Fast response too.

Date of experience: March 17, 2023
Sudan
1 review
0 helpful votes
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Very friendly and nice to talk
March 17, 2023

Was a good experience and nice to have a chat with your staff

Date of experience: March 17, 2023
Italy
1 review
1 helpful vote
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After my account was blocked for a "suspected" policy violation, I submitted a ticket to which I never got a response. On my second ticket I was asked to re-submit my documents and so I did. After a short time I find my account blocked and THE MONEY HAS BEEN LOST! No response to subsequent tickets.

I STRONGLY DO NOT RECOMMEND THE SITE, ONCE YOU PAID THE MONEY YOU WILL HAVE NO GUARANTEE OF REVIEWING IT.

Date of experience: March 17, 2023