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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Experience Is very good, Chelsea very much cooperative.
Thank you Chelsea
Great program, staff are very friendly and very understanding of my lack of communication and provide other alternatives to keep the communication going.
Good Experience. Freelancer.com Support Solved my problem
Jethro M. Very helpful in its product offerings, all good
That was great experience. This interview help me to get the " Verified by Freelancer Staff " badge. It will help me to being awarded. Thanks
Actions taken resolved the situation for me and for the freelancer. I am understanding freelancer.corm and actions taken encourage me to use this platform more and more.
I had a great experience with freelance help support - when I had issues with their service, they promptly refunded my membership fee that was mistakenly upgraded. I appreciate their commitment to customer satisfaction.
I had a problem with my old account
I add my number phone there and delete my account, and when make a new my number phone stay active in my old account, I write the customer service and the problem is fixed now
Great support thanks for everyone
Having spent quite some time on this platform, I must say it has been an amazing experience.
Upon reporting the glitch, the team were very helpful and refunded me as soon as they had an understanding of the issue. Very happy with their service
A very nice person, very empathetic. Despite not speaking English very well, we have been able to carry out the interview properly.
Me ayudaron con lo que necesitaba y me entendieron en mi punto de vista, gracias.
The support from Kevin was fast, simple and effective. Thanks
Even if it was my fault they provided an excellent service, really nice and super kind.
Would recommend
Kelly gave me all of the answers I needed and also supported me in another solution option within the matter of a few emails. She is really great at customer service and support and I know that I can contact the team again if I need any other help. I'm really blown away by the support that I'm receiving at Freelancer. Thank you!
Was a good experience and nice to have a chat with your staff
After my account was blocked for a "suspected" policy violation, I submitted a ticket to which I never got a response. On my second ticket I was asked to re-submit my documents and so I did. After a short time I find my account blocked and THE MONEY HAS BEEN LOST! No response to subsequent tickets.
I STRONGLY DO NOT RECOMMEND THE SITE, ONCE YOU PAID THE MONEY YOU WILL HAVE NO GUARANTEE OF REVIEWING IT.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

