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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Ukraine
1 review
0 helpful votes
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Id verification
April 3, 2023

Thank you to my agent for giving me the time. She told me everything in detail and helped.

Date of experience: April 3, 2023
RU
1 review
0 helpful votes
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Thanks for your support!
April 2, 2023

Through this chance, my trust about freelancer is more higher.
I will keep working on freelancer and I knew I can get my happy life with freelancer.com
Thanks very much.
Artjoms

Date of experience: April 2, 2023
India
1 review
0 helpful votes
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Excellent
April 2, 2023

Chelsea's interaction with me for the Verified freelancer program was really appreciable.

Date of experience: April 1, 2023
Pakistan
1 review
0 helpful votes
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Very impressive Talking
April 1, 2023

It was a good experience to have a live call with Freelancer Staff for verification.
I am too much excited to have the Verified badge on my profile.

Date of experience: April 1, 2023
India
1 review
0 helpful votes
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Awsome Interview
April 1, 2023

Barry is very nice, polite and well mannered. It is my life best interview. He didn't feel me to be like candidate. Very nice interview.

Date of experience: April 1, 2023
Pakistan
1 review
0 helpful votes
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Freelancer.com is best
April 1, 2023

Freelancer.con is best for you if you are freelancer

Date of experience: April 1, 2023
VE
1 review
0 helpful votes
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Very good customer service
April 1, 2023

Although I have not always received the best attention when I make some queries to the technical support, I must also recognize that in some occasions I have received a very good attention, such is the case of the person I was able to communicate with this week to solve my annual membership.

Date of experience: March 31, 2023
Bangladesh
1 review
0 helpful votes
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I am very happy to work from him
March 31, 2023

He works very quickly and does a very good job
He works very quickly and attentively
His work is really commendable
For the second time I asked him for help

Date of experience: March 31, 2023
Algeria
1 review
0 helpful votes
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Great customer support
March 31, 2023

I had a question to ask to the live chat agent and he responded well.

Date of experience: March 31, 2023
Morocco
1 review
0 helpful votes
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Verified badge interview
March 31, 2023

Great interviewer, professional and very clear with the questions!

Date of experience: March 31, 2023
Egypt
1 review
0 helpful votes
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Great assistance from Barry to join the verified program, really appreciate his great role so much

Date of experience: March 31, 2023
Puerto Rico
1 review
0 helpful votes
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Great customer service
March 31, 2023

Maine help me through the whole process. Great customer service.

Date of experience: March 31, 2023
Brazil
1 review
0 helpful votes
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Very helpful!
March 31, 2023

It was a very good experience. It serves me very well.

Date of experience: March 31, 2023
Viet Nam
1 review
0 helpful votes
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It is very complicated and took a lot of time to withdraw money
I tried to withdraw but it needs so many verifications and also bank statement
Finally I got help from Support teams

Date of experience: March 31, 2023
Pakistan
1 review
0 helpful votes
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Verification Call
March 31, 2023

It is very good, easy to talk, understandable, professional.

Date of experience: March 30, 2023
Pakistan
1 review
0 helpful votes
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Identity Verification
March 31, 2023

They helped me with completing identity verification process with patience. I am highly obliged.

Date of experience: March 30, 2023
India
1 review
0 helpful votes
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Nice to talk with here
March 31, 2023

It is great
Process is very smooth and easy
Thank you.

Date of experience: March 30, 2023
India
1 review
0 helpful votes
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I had nice experience in this interview with Chelsea, It was very interesting, Thanks Very much! She provided the Badge Promptly.

Date of experience: March 30, 2023
Georgia
1 review
0 helpful votes
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Very good support by the help desk team, I am optimistic of Good outcome with the complaint I have raised based on the chat conversation.

Date of experience: March 30, 2023
Nigeria
1 review
0 helpful votes
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Unlocked Funds
March 30, 2023

Kielle assisted me in a very professional manner. Kielle hasten the verification team so that I can get my funds can be unlocked as soon as possible.

Kielle deserved A++++

Date of experience: March 30, 2023