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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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VERY BAD PORTAL
May 20, 2023

PLEASE READ CAREFULLY. THIS PORTAL IS LIFE WASTED PORTAL TO BE HONESTLY. THEY CLOSE THE ACCOUNT WITHOUT ANY CONFIRMATION AND WILL NEVER RESPONSE AFTER CLOSING THE ACCOUNT. I HAD MANY REVIEWS ON MY FREELANCER ID AND MAKES MY PROFILE VERY STRONG I DID LOT OF STRUGLE FOR MAKING MY PROFILE STRONG ACTUALLY, BUT FREELANCER REAM DID VERY WRONG WITH ME. THEY SUDDENLY CLOSED MY ACCOUNT WITHOUT ANY REASON AND EVEN THEY DIDN'T INFORM ME THE REASON WHY THEY CLOSED. I HAD MY BIG BUSINESS ON FREELANCER BUT THEY SPOILED ALL WITH CLOSING MY PROFILE. SO I WANT TO ANNOUNCE TO ALL IF YOU WANT TO BE GREAT NETWORK FOR YOUR CLIENTS " UPWORK " AND OTHER SITES ARE MUCH BATTER THAN FREELANCER THIS IS REALLY LIFE SPOILING PORTAL, I WOULD NEVER LIKE TO BE RECCOMENDED THIS KIND OF $#*!TY SITES FOR BUSINESS.

Date of experience: April 20, 2023
Pakistan
1 review
0 helpful votes
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It was a pleasure to talk with her
April 20, 2023

It was great communication and very good behavior to talk with her. Thank you very much for all assistance

Date of experience: April 20, 2023
India
1 review
0 helpful votes
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Nice Experience
April 20, 2023

It was nice and she was really cooperative. She helped me to understand everything properly.

Date of experience: April 20, 2023
India
1 review
0 helpful votes
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Most polite person
April 20, 2023

Chelsea was really nice and polite during our conversation. She explained things very well.

Date of experience: April 20, 2023
Germany
1 review
0 helpful votes
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The meeting was great, Chelsea was very nice and clear about everything, explained every step for me in detail and provided me all the information that I need. I enjoyed the meeting!

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Date of experience: April 20, 2023
India
1 review
0 helpful votes
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Meeting with Barry
April 20, 2023

I enjoyed talking with Barry yesterday. I have good experience in communication between Barry and me.

Date of experience: April 19, 2023
India
1 review
0 helpful votes
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Very Good Communication
April 20, 2023

Chelsea is a very friendly and professional member of the freelancer team. They discussed for 30 min and she was very polite and patient. I really highly recommend Chelsea! Thank you very much!

Date of experience: April 19, 2023
Pakistan
1 review
0 helpful votes
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Jethro Verified
May 20, 2023

I have an awful experience with Jethro Verified. He approached me regarding joining the Freelancer Verified product. He was very active and assertive when it came to deducting the Verified fees. He told it will take 24-48 hours for their staff to set up an interview. I waited and waited for a week. I messaged him on April 9th and got a response on April 13th saying extend your patience.
It took him 10 days to endorse my account. He messaged me again inquiring about joining the Freelancer Verified product and offering me a discount for the FEE THAT I HAD ALREADY PAID.
In the process of being Verified, my account was limited and can't access my funds. He is refusing to reply to me despite being ONLINE. He was active when it suited him but now no response from him.

Date of experience: April 19, 2023
AE
1 review
0 helpful votes
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Quick and Accurate
April 19, 2023

I am very happy that I got a quick and accurate service…

Date of experience: April 19, 2023
Serbia
1 review
0 helpful votes
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Great Experience
April 19, 2023

Good experience very professional approach with direct questions great communication overall.

Date of experience: April 19, 2023
Turkiye
1 review
0 helpful votes
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Perfect!
April 19, 2023

It was a pleasure talking with Barry and the conversation went so smooth, questions were clear. Thanks for the chat and approving my Preferred Freelancer account.

Date of experience: April 19, 2023
Pakistan
1 review
0 helpful votes
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A great guy to talk to
April 19, 2023

I was pleasure talking with Berry. He is a guy with nice attitude.

Date of experience: April 19, 2023
India
1 review
0 helpful votes
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Great User Experience
April 19, 2023

It was a great experience with the Verified team in the process of interview.

Date of experience: April 19, 2023
India
1 review
0 helpful votes
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Very very generous person - Joey C
April 19, 2023

He was very helpful and generous. Provided the complete resolution and support. His name is Joey C and he was fabulous

Date of experience: April 19, 2023
Algeria
1 review
0 helpful votes
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Identity verification
April 19, 2023

It was great, Mr Joey C. Was very helpful and understanding. I really recommend him.

Date of experience: April 19, 2023
India
1 review
0 helpful votes
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Smooth Experience
April 19, 2023

The experience was smooth. Chelsea was very professional and co-operative during the entire process

Date of experience: April 19, 2023
Brazil
1 review
0 helpful votes
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Great
April 19, 2023

Chealsea was kind enough to wait a few moments so I could pick up some items and was very clear and objective on the issues.

Date of experience: April 18, 2023
Egypt
1 review
0 helpful votes
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She was very professional
April 19, 2023

She was very professional and very smart I hope all her coworkers have like her good behaviour

Date of experience: April 18, 2023
Washington
1 review
0 helpful votes
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Maine was great
April 18, 2023

Hello, I was a bit confused on how to change milestones and Maine really helped me out.

Date of experience: April 18, 2023
Chile
1 review
0 helpful votes
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Verify Profile
April 18, 2023

All good except for the microphone issue. It was noisy and I couldn't hear/understand because of that.

Date of experience: April 18, 2023