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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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It was great talking with freelancer staff Barry, the conversation was good he was very polite during the interview and asked only relevant questions.

Date of experience: May 4, 2023
Pakistan
1 review
0 helpful votes
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Prompt customer support
May 4, 2023

Unlike my expectations, I am happy that I got annual subscription refund from Freelancer. I'll return to freelancer and start bidding actively after sometime.

Date of experience: May 4, 2023
Egypt
1 review
0 helpful votes
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I've forgotten my password and I was in need to log in my account from another browser. I clicked on forgot password, received recovery e-mail, clicked on the reset password reset green button but I was redirected to the login page not to reset one. I contacted two support agents but the issue hasn't been resolved and I was informed that my issue will be redirected to the Engineering team and I waited some days and also didn't get any response.

Today, with the help of "Russell V." my issue has been resolved in very few minutes. Many thanks to you Russell.

Date of experience: May 4, 2023
NL
1 review
0 helpful votes
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Great customer service
May 4, 2023

Margarette was fast to respond and provided a solution to my problem within less than 24 hours.

Date of experience: May 4, 2023
India
1 review
0 helpful votes
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Good support
May 4, 2023

Responsiveness and helpful and resolve concern perfectly.

Date of experience: May 3, 2023
Belarus
1 review
0 helpful votes
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Thank you, Franck for your great assistance. You offer me the best descriprion for my project. I was really surprised that you can assist me even with this. Thank you so much. I appreciate your time!

Date of experience: May 3, 2023
Nigeria
1 review
0 helpful votes
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Help with Verification
May 4, 2023

While the agent was not the person I was originally speaking to, they calmly offered possible solutions to my problem

Date of experience: May 3, 2023
Pakistan
1 review
0 helpful votes
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Good Response
May 3, 2023

I asked my problem and the response and communication was really good

Date of experience: May 3, 2023
Pakistan
1 review
0 helpful votes
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Dana has contacted me for membership promo, she/he was really nice through the process and helped me to cancel the request and purchase the promo plan, If I would need any assistance in the future I will definitely contact him/her, and I strongly recommend her/his services.
Really appreciate.

Date of experience: May 3, 2023
India
1 review
0 helpful votes
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Very Helpfull Support Jethro
May 3, 2023

Jethro was very helpfull. I am not a good english speaker mostly use google translater to communicate(messaging) and grammerly for correct english. So I aked that someone can sit with me when I am being interviewed so Jethro told me that yes.

Date of experience: May 3, 2023
Argentina
1 review
0 helpful votes
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Consulta
May 3, 2023

Excelente el trato que brindó, la respuesta fue clara y rápida. Gracias

Date of experience: May 3, 2023
India
1 review
0 helpful votes
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She is very polite and humble and interview was very smooth

Date of experience: May 3, 2023
France
1 review
0 helpful votes
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Thank you Russell V for your assistance. You are doing an excellent work.

Date of experience: May 3, 2023
India
1 review
0 helpful votes
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It was pleasure to have an interview with Chelsea today! I hope I answered her most of the questions to become a verified freelancer. Overall, it was a great experience.
Thanks!

Date of experience: May 3, 2023
KR
1 review
0 helpful votes
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Refund amount.
May 3, 2023

Amazing support. Very happy for it. The customer care support I received from Freelancer.com was top-notch and greatly appreciated. Thank you!

Date of experience: May 2, 2023
Bangladesh
1 review
0 helpful votes
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Awesome Job! By Rox C
May 3, 2023

Always helpful. When I am in a problem they solve my all problems. Thank you

Date of experience: May 2, 2023
Egypt
1 review
0 helpful votes
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Excellent Interview
May 2, 2023

Barry was helpful and we doing a lot of excellent conversations, nice to met him.

Date of experience: May 2, 2023
Mexico
1 review
0 helpful votes
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Great experience of service!
May 2, 2023

Being interviewed by Barry gave me a lot of confidence and freedom of expression. I appreciate his support and his time.

Date of experience: May 2, 2023
Montenegro
1 review
1 helpful vote
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It's a ridiculous process
June 1, 2023

The support cannot follow through with a simple mobile phone number change for 3 months already! I'm unable to access my earnings, to change any other data.

I already made 3 ridiculous photos with codes about myself and my passport, what else do you want?!?!

Date of experience: May 2, 2023
Australia
1 review
0 helpful votes
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Great Assistant
May 2, 2023

I was able to get reasonable answers about my two issues.
This guy has professional knowledge what he is doing.
Perfect jo

Date of experience: May 1, 2023