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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Verification process
May 26, 2023

The staff has been very patient in the verification process, and they are very responsible.

Date of experience: May 25, 2023
India
1 review
0 helpful votes
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Payment reversed
June 25, 2023

My client violated the t&c so my payment got reversed. This is unfair, I have worked really hard for that project. When I contacted this support they said that they could do nothing about this, but instead, they offered me a free 4-month plus membership.

Date of experience: May 25, 2023
India
1 review
0 helpful votes
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I have great experience with jazz. He is very cooperative customer supporter and i rate him maximum.

Date of experience: May 25, 2023
Egypt
1 review
0 helpful votes
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Verified by Freelancer
May 26, 2023

I had a video interview with one of the staff from Verified by Freelancer and it was very smooth and professional. They asked me some questions about my skills, experience and portfolio and verified my identity and documents. The whole process took less than 15 minutes and I got my blue badge right away. I'm very happy with the service and I'm looking forward to working on more projects with higher value and quality. Thank you Verified by Freelancer!

Date of experience: May 25, 2023
Saudi Arabia
1 review
0 helpful votes
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Excellent
May 25, 2023

Amazing in terms of explaining of the projects and it methodology

Date of experience: May 25, 2023
Michigan
1 review
0 helpful votes
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Guinevere was very understanding of our issues regarding a freelancer who used images from elsewhere for our contest. She was quick to get the issue resolved to our satisfaction by extending the contest.

Date of experience: May 25, 2023
Egypt
1 review
0 helpful votes
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I would like to provide feedback on my overall experience with the assistance received during the address verification process. I appreciate the opportunity to share my thoughts and insights.

Firstly, I would like to commend the team for their excellent communication. The responses were consistently prompt, clear, and informative. It was reassuring to receive timely updates and guidance throughout the conversation.

The assistance provided was invaluable. The suggestions and recommendations offered were practical and relevant to my situation. I felt supported and guided through the challenges I faced with the address verification process.

Once again, I would like to express my appreciation for the assistance provided throughout the address verification process. Your team's efforts have made a significant difference, and I am grateful for the positive experience. Thank you for your dedication to serving your users.

Date of experience: May 25, 2023
Egypt
2 reviews
0 helpful votes
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It is very good
May 25, 2023

It is very good to verify that the freelancer is real and no one else

Date of experience: May 25, 2023
GB
1 review
0 helpful votes
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Interview
May 25, 2023

A short informative and friendly interview, asked very interesting questions which I appreciate as it means people would not be able to simply make there skills up and try and blag it, answered all of my questions and cleared up some functionality I had not explored yet.

Date of experience: May 25, 2023
Bangladesh
1 review
0 helpful votes
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I had a great experience with Ralph M. He was very helpful and informative, and he answered all of my questions in a timely manner. He was also very patient and understanding, and he went above and beyond to help me find the best solution for my needs. I would highly recommend Ralph M. To anyone.

Date of experience: May 25, 2023
Cote D'ivoire
1 review
0 helpful votes
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It was very a nice experience to have interview with freelancer staff team.

Date of experience: May 25, 2023
India
1 review
0 helpful votes
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Very good
May 25, 2023

Agent is so polite and he understands my point and he help me great experience

Date of experience: May 25, 2023
India
1 review
0 helpful votes
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User friendly experience
May 25, 2023

It was nice to have someone walk you through the process and help out on understanding how the system works. Talking to Rusell was a smooth experience and gave me more confidence that Freelancer could be a good platform to work and provide meaningful service to the potential clients.

Date of experience: May 25, 2023
India
1 review
0 helpful votes
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Review
May 24, 2023

Great professional. I am satisfied, Thank you, great job!

Date of experience: May 24, 2023
Ukraine
1 review
0 helpful votes
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It was not as difficult as I thought, Barry is very responsive and understanding. The interview was comfortable and not stressful

Date of experience: May 24, 2023
Turkiye
1 review
0 helpful votes
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Friendly and Professional!
May 24, 2023

An amazing professional who makes you feel comfortable as if you are in a conversation and not an interview. Thank you so much for allowing me to make good use of this wonderful opportunity!

Date of experience: May 24, 2023
Turkiye
1 review
0 helpful votes
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Online and professional support
May 24, 2023

He answered all my questions carefully. I was able to use his tips to solve my problem. I am happy that Freelancer.com site has professional and responsible supporters.

Date of experience: May 24, 2023
Egypt
1 review
0 helpful votes
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Good
May 24, 2023

انها حقا تجربه جيده انا اشعر بالحماس من اجل هذه التجربه

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Date of experience: May 24, 2023
Germany
1 review
0 helpful votes
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Good Talk
May 24, 2023

Chelsea got through the Verification process with me in a fast, precise and clear manner.
Very professional and generally likable person.
5 out of 5, I am German so I keep this short :)

Date of experience: May 24, 2023
Cambodia
1 review
0 helpful votes
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Freelancer verified call
May 24, 2023

Verified interview was a good process. Joey C spoke very clearly and it was easy to understand his questions.

Date of experience: May 24, 2023