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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Indonesia
1 review
0 helpful votes
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Great support.
August 9, 2023

They always kindly help users.
A freelancer will always win and win.

Date of experience: August 9, 2023
Egypt
1 review
0 helpful votes
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Easily reopened my account
August 9, 2023

I closed my account a while ago. I thought that the process of reactivating my account will be difficult, but the support team provide proper help nicely.
I appreciate their efforts to help me.

Date of experience: August 9, 2023
Pakistan
1 review
0 helpful votes
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Freelancer support
August 9, 2023

Great guidance from Russell V on setting up freelancer profiles

Date of experience: August 9, 2023
India
1 review
0 helpful votes
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Understandable
August 9, 2023

Its easy to share my views and clarify my points to describe about my skills.

Date of experience: August 9, 2023
Canada
1 review
0 helpful votes
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Proffesional and Helpful
August 9, 2023

Listen and provided assistance I required. I appreciate agent's time.

Date of experience: August 9, 2023
Norway
1 review
0 helpful votes
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Jayce was nice and helpful as well as kind, freelancer.com in general is a great portal for connecting coders who are running out of time and non-coders who needs help with their site or server. Don't hesitate to ask for their help or advice - and they do have the very best people on the web available for any kind of web/server work!

Date of experience: August 8, 2023
India
1 review
0 helpful votes
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It was such a pleasure to deal with Alexander Lewis and took his recommendations on saving money, I asked so many questions and Alex was very calm in answering and perfectly explained to me what suited best to me. I did yearly subscriptions for both corporate and Premier Accounts. Looking forward to a lot of big projects haha. Thanks, Alexander Lewis. You are an asset to Freelancer Company!

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Date of experience: August 8, 2023
Bangladesh
1 review
0 helpful votes
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Very Helpful and Amazing
August 9, 2023

I have an audio conversation while with one of their staff. And she was really very much helpful and amazing.

Date of experience: August 8, 2023
AE
1 review
0 helpful votes
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Very Cooperative Individual
August 9, 2023

Chelsea is quick and very understandable in dealing with situation.

Date of experience: August 8, 2023
California
1 review
0 helpful votes
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You guys Rock!
August 9, 2023

Over the last 3 or 4 days, I have unfortunately had to interact with your support team a few times. HOWEVER, every single time I did, they were very helpful and absolutely FANTASTIC! I have chatted with Maia, Selena, Kielle, and I just finished with Kevin R. And am thankful for their help. In this day and age, even halfway decent customer service is hard to find, but your team is absolutely the top of the list. Thank you for that.

Date of experience: August 8, 2023
Egypt
1 review
0 helpful votes
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جيد
August 8, 2023

I am really sad because my only credit card not follow the standard

Date of experience: August 8, 2023
Kenya
1 review
0 helpful votes
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Verification
August 8, 2023

Excellent 1 million times
Excellent 1 million timesExcellent 1 million timesExcellent 1 million timesExcellent 1 million timesExcellent 1 million timesExcellent 1 million timesExcellent 1 million timesExcellent 1 million timesExcellent 1 million timesExcellent 1 million timesExcellent 1 million times

Date of experience: August 8, 2023
India
1 review
0 helpful votes
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Russell V was a great help
August 8, 2023

It was a very smooth process, all credits to Russell V.

Date of experience: August 8, 2023
Bangladesh
1 review
0 helpful votes
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Whenever I talk to freelancer for help they fix everything on time I am thankful to them

Date of experience: August 7, 2023
India
1 review
0 helpful votes
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It was a very wonderful experience with Chelsea. Very kind and co-operative with the user.

Date of experience: August 7, 2023
India
2 reviews
0 helpful votes
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Nice experience
August 8, 2023

It was really experience while talking to russell for freelancer verified

Date of experience: August 7, 2023
India
1 review
0 helpful votes
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Jayce was my support executive and she completely understood my issues and helped me with a solution

Date of experience: August 7, 2023
Viet Nam
1 review
0 helpful votes
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I forgot to cancel the monthly fee after 1 month's free trial. Jayce L help me to cancel and refund the deposit.

Date of experience: August 7, 2023
Uganda
1 review
0 helpful votes
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Great experince with Macy M
August 8, 2023

Macy M was a very informed chat agent. She had a answer for all my queries and that meant alot to me. Generally, her session with me was very help full.

Date of experience: August 7, 2023
New York
1 review
0 helpful votes
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Great, quick support
August 7, 2023

Xenon gave very efficient and informative assistance without any issues. If I return to using Freelancer it will be in part due to this experience. Very much appreciated.

Date of experience: August 7, 2023