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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Spain
1 review
0 helpful votes
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Thank you Darra
November 7, 2023

Darra has been very patient since I don't speak English well and has resolved all my doubts and concerns. Before her I was served by someone very unpleasant and I thought I had been scammed. Thanks to Darra I have solved all my doubts and I will be able to sleep peacefully today. Thanks Darra.

Date of experience: November 7, 2023
Spain
1 review
0 helpful votes
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It was nice and fast
November 7, 2023

Dahlia immediately understud my need and kindly oriented to me for solving the issue in few minutes.

Date of experience: November 7, 2023
Bangladesh
1 review
0 helpful votes
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Enough Satisfied.
November 7, 2023

It was good. I hoped that I wouldn't have to go to the bank because it's far away from my home. No problem. The support service was helpul.

Date of experience: November 7, 2023
Ghana
1 review
0 helpful votes
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Great Service and Support
November 7, 2023

I have enjoyed using your services and your support staff Charis was very helpful. Thanks very much.

Date of experience: November 7, 2023
India
1 review
0 helpful votes
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It was great to have a video meet with Russell V. for verified freelance. She was very supportive and cleared all my doubt patiently.

Thanks

Date of experience: November 7, 2023
Egypt
1 review
0 helpful votes
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A review of Freelancer Support service
November 7, 2023
Updated review

It was a very pleasant experience. TYour customer support answered all my questions. Thank you for this service.

Date of experience: November 7, 2023

A thank you review
November 1, 2023
Previous review

It was very pleasant Darra was very helpful and she helped me and answered all of my questions.

Date of experience: October 31, 2023
Greece
1 review
0 helpful votes
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A 15 minute video interview about my skills. Questions about platforms i have skills on, Russell V.with her comfortable and kind talking made it easy for me to understand. It was great news for me to be informed that i got the Verified Freelancer Badge. Thanks!

Date of experience: November 7, 2023
Pakistan
1 review
0 helpful votes
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Amazing Service
November 7, 2023

Its good to have one interaction resolve of my issue.

Date of experience: November 6, 2023
Pakistan
1 review
0 helpful votes
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Darra Give me great Assistance.
November 7, 2023

I am very happy to see the live chat on freelancer and their quick response time.
Resolved my queries by Darra R. Thank you.

Date of experience: November 6, 2023
Canada
1 review
0 helpful votes
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Perfect service
November 7, 2023

Resolved my problem right away. Got my money sent to my pay pal.very happy.

Date of experience: November 6, 2023
Brazil
1 review
0 helpful votes
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Almost got scamed
November 7, 2023

I received a job offer that seemed a little too good to be true and decided to talk to the Freelancer Support before doing anything. Agent Macy M. Helped me and made sure I didn't fall for what turned out to be a scam. Thank you so much!

Date of experience: November 6, 2023
Azerbaijan
1 review
0 helpful votes
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Great
November 6, 2023

The worker of help center was great person. I asked a lot of questions and the worker answered my questions patiently.

Date of experience: November 6, 2023
Pakistan
1 review
0 helpful votes
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She is really awesome. Perfectly resolved my issue. Highly recommended

Date of experience: November 6, 2023
New Jersey
1 review
0 helpful votes
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Russell Verified
November 6, 2023

Russell was very clear, and helpful when answering my questions. I really appreciated how quickly we were able to move through our interview.

Date of experience: November 6, 2023
Texas
1 review
0 helpful votes
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Changing status of project
November 6, 2023

Excellent support by Dahlia who changed a project from "incomplete" to "complete"!

Date of experience: November 6, 2023
Pakistan
1 review
0 helpful votes
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Activation of acciunt
November 13, 2023

Its good experience with freelancer and the team of freelancer

Date of experience: November 6, 2023
Philippines
1 review
0 helpful votes
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Very good support
November 6, 2023

I have resolved my issue within a day. Thank you so much

Date of experience: November 6, 2023
Afghanistan
1 review
0 helpful votes
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I have 16 years experiances in freelancer field and Performed verious translation,edating & peoofreading projects copypest services, data entry.

Date of experience: November 6, 2023
India
1 review
0 helpful votes
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It was good but little bit of latency while getting a response. But He/she cleared all my doubts about the charges.

Date of experience: November 5, 2023
India
1 review
0 helpful votes
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Obtaining the Verified Badge on Freelancer.com was an incredible journey, marking a significant milestone in my professional growth. The process not only validated my skills and identity but also reinforced my credibility on the platform.

I had the privilege of interacting with Mr. Russell V., who guided me through every step with professionalism and clarity. His approach made the verification process seamless and stress-free. From the initial documentation checks to the final confirmation, every stage was handled with utmost precision.

The Verified Badge has since enhanced my visibility on the platform, instilling confidence in my clients and distinguishing me in a competitive marketplace. This achievement is a testament to my commitment to excellence and trustworthiness in delivering top-quality work.

Date of experience: November 5, 2023