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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Payment Guidance
December 6, 2023

Guinevere was very helpful, as this was my first experience hiring a freelancer.

Date of experience: December 6, 2023
Philippines
1 review
0 helpful votes
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Awesome!
December 6, 2023

It's really great interview with your support team. I kinda nervous at first but he is professional so from the middle until the end of the interview, I already comfortable talking with him and I was able to do my best for the interview.

Date of experience: December 6, 2023
India
1 review
0 helpful votes
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Clear doubts
December 6, 2023

It was good to talk and cleared all the doubts related to the badge.

Date of experience: December 6, 2023
Pakistan
1 review
0 helpful votes
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Great Experience with Chelsea V.
December 6, 2023

I'm very very thankful Chelsea for meeting with me. She is very reliable support team member. I really appreciate her efforts for freelancer platform.

I would give her 10 out of 10 score.

Date of experience: December 5, 2023
Egypt
1 review
0 helpful votes
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Getting Verified BY Chelsea
December 6, 2023

The meeting was smooth and excellent.
And Chelsea was very helpful.

Date of experience: December 5, 2023
Brazil
1 review
0 helpful votes
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Credit card authentication
December 6, 2023

I had a great experience, the problem was successfully solved

Date of experience: December 5, 2023
Pakistan
1 review
0 helpful votes
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Got help for an error
December 5, 2023

She guided me professionally throughout the process.

Date of experience: December 5, 2023
Bangladesh
1 review
0 helpful votes
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Very Good Experience. Very Helpful.
December 5, 2023

I get a very helpful service from freelancer support agent.

Date of experience: December 5, 2023
Spain
1 review
0 helpful votes
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Best support professional Allie A.
December 5, 2023

Allie A. Is the only person who actually listen and helped me after being for one week tirelessly trying to get help in my case.
My case is an unfortunate chargeback scam from the client. I lost 1000EUR and my acount was left with negative balance from the fees charged.
The 1000EUR are still lost, but at least Allie A. Managed to fix the balance from my account bringing it back to positive balance, a great start.

Date of experience: December 5, 2023
Bangladesh
1 review
0 helpful votes
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I got my service.
December 5, 2023

I message to support to for confirm my profile should be verified. But freelancer didn't do that. But Support team solved my problem very quickly. Thank you.

Date of experience: December 5, 2023
India
1 review
0 helpful votes
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I want delete my account but delete account button is blur but i go help option and now delete my account

Date of experience: December 5, 2023
Pakistan
1 review
0 helpful votes
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Allie A's service is always helpful
December 5, 2023

Allie A. Is always ready to help and listen to problems and doubts carefully. More power to her

Date of experience: December 4, 2023
Pakistan
1 review
0 helpful votes
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Great Customer Support By Allie A
December 5, 2023

Guided me through the whole process and described everything clearly.

Date of experience: December 4, 2023
Pakistan
1 review
0 helpful votes
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Re-opening of Account
December 5, 2023

Actually I am new to this platform even though I have 4+ years of market experience. I was dealing with my first client and the project had to with email templates. He asked me to share my email so he could forward those email templates and I shared it. But after 2 days my account was closed and I was upset about it.
I contacted support team, I explained the situation and even asked them to go through my chat with client, and my account got re-opened. Experience with team was just exchanging some emails and it was okay.

Date of experience: December 4, 2023
RU
1 review
0 helpful votes
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Nice experience
December 5, 2023

Chelsea V. was very helpful and it she assisted me in the process as a professional. And I appreciate her help.

Date of experience: December 4, 2023
Australia
1 review
0 helpful votes
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George Shafik
December 5, 2023

I found Chelsea truly wanted to understand any issues I was facing regarding the onboarding process in the Freelancer verification process. Chelsea demonstrated great patience and understand in working through all the key requirements to have me verified.

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Date of experience: December 4, 2023
India
1 review
0 helpful votes
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Overall good experience.
She resolved it quickly and even gave suggesstion so that this wont occur in future.

Date of experience: December 4, 2023
Viet Nam
1 review
0 helpful votes
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Nice and fast support!
December 5, 2023

We have received very good support from you, thank you

Date of experience: December 4, 2023
Morocco
1 review
0 helpful votes
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Help
December 5, 2023

I was connect for an issues i have he was helpful, it's will help on solve this problems

Date of experience: December 4, 2023
Iraq
1 review
0 helpful votes
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When you have a problem, contact them. They will be the best to help you

Date of experience: December 4, 2023