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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 12 days

We monitor reviews for authenticity

Sweden
1 review
1 helpful vote
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A super supporter!
January 5, 2024

Regarding Allie A the support agent.
A professional lady who understood immediately what my concern was, she handled it without any problems whatsoever, and that it was done quickly. Gave me the info I needed and solved my problem without any hiccups.
Such treatment is greatly appreciated, especially for an entrepreneur.
Next time I go to support I want an Allie A. Original or a cloned one.:)

Thank you for the support Allie.

Best Regards
Johnny Van Nguyen
Alias: Prophezy

Date of experience: January 5, 2024
Bangladesh
1 review
0 helpful votes
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Excellent response from Allie A.!
January 5, 2024

Exceptional customer support experience at the center, especially thanks to Allie A's outstanding assistance – knowledgeable, patient, and highly professional.

Date of experience: January 5, 2024
Indonesia
1 review
0 helpful votes
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Excellent help of Andrei.
January 5, 2024
Updated review

Excellent help of Andrei. He has helped me about an employer who just cancelled my payment

Date of experience: January 5, 2024

Magenta is very nice and she is also very helpful
January 4, 2024
Previous review

Magenta is very nice and she is also very helpful.

She helped me guiding my client jsaintus85 who does not know the way for awarding a project.

Date of experience: January 3, 2024
Texas
1 review
0 helpful votes
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Verification
January 5, 2024

My experience was good and confirmed it went through successfully

Date of experience: January 4, 2024
Philippines
1 review
0 helpful votes
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Ms. Agent responded well on my concern it helps me to ease my mind. Hopefully it solves my problem.

Date of experience: January 4, 2024
Brazil
1 review
0 helpful votes
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The experience was good. I'm not dissatisfied. It was the first time I was attended to. Thank you so much.

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Date of experience: January 4, 2024
Philippines
1 review
2 helpful votes
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I recently faced challenges on Freelancer.com and want to share my experience. Initially, my time on the platform was positive as I connected with clients and offered my freelance services. However, my account was unexpectedly restricted, and the platform's response lacked clarity, leaving me uncertain about alleged violations. Additionally, I encountered delays in withdrawing earnings. I believe Freelancer.com should focus on:

Clear communication about alleged violations and account restrictions.
Timely access to earned funds.
Efficient customer support.

I hope my feedback contributes to platform improvements for a more supportive and transparent experience.

Date of experience: January 3, 2024
Israel
1 review
0 helpful votes
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Verified by Freelancer
January 4, 2024

I had a very pleasant experience with Chelsea V. The agent was very helpful with preparing and processing the application. Then Chelsea was very accommodating with scheduling the interview. Finally, the interview itself went very smoothly and I felt all my questions were answered.

Date of experience: January 3, 2024
India
1 review
0 helpful votes
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Good
January 4, 2024

He explained very well, He patiently answered my questions, Than you for,

Date of experience: January 3, 2024
Australia
1 review
0 helpful votes
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So helpful and quick
January 4, 2024

Tech issues and the assistant immediately rectified.

Date of experience: January 3, 2024
Australia
1 review
0 helpful votes
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Great service
January 4, 2024

Very helpful and solved my issues on the spot. Very happy with final result

Date of experience: January 3, 2024
New York
2 reviews
0 helpful votes
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I missed the deadline to move an appeal to arbitration. The freelancer also didn't appeal to arbitration. I was told "It is closed. It can't be reopened." But later I found out that from my point of view, I won and it was successful. There is nothing to reopen. It would have been better if the help person said that at first instead of after I asked further. I had a sinking feeling in my stomach because the freelance was a complete fraud - gave me fake answers to 4 calculus problems which had nothing to do with the problems. But it had a happy ending - for me. And for justice/fairness.

Date of experience: January 3, 2024
India
1 review
0 helpful votes
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Thank you so much for great support!
January 3, 2024

Thank you so much for great support! They provide me resolution ASAP regarding my Preferred badge issue.

Date of experience: January 2, 2024
India
1 review
0 helpful votes
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Freelancer support Assistant Allie has nice skill of talking and take me straight to the solution to my question very quickly. Nice support and Thumb up for Allie.

Date of experience: January 2, 2024
Nepal
1 review
0 helpful votes
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Verify profile review
January 3, 2024

Chelsea was great in communication and very clear on her questions.

Date of experience: January 2, 2024
Bangladesh
1 review
0 helpful votes
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Experience With Freelancer
January 3, 2024

The Freelancer Team Very Active to response.
They solve my problem

Date of experience: January 2, 2024
Canada
1 review
0 helpful votes
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Good Customer Service
January 3, 2024

I signed up but it was not for me. The customer service agent was polite and prompt and took care of closing my account when I could not do it myself.

Date of experience: January 2, 2024
Bangladesh
1 review
0 helpful votes
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Geomapping
January 3, 2024

It was a nice experience for me. My client was friendly person and well communication there. He was impressed by my work it was a really nice journey for me.

Date of experience: January 2, 2024
Bangladesh
1 review
0 helpful votes
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Jethro was very helpful and informative about the verification process. I'm really grateful for his assistance.

Date of experience: January 2, 2024
Bangladesh
1 review
0 helpful votes
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Thanks for the help. Andrei is very responsive.

But i think new features killed our energy. Authority activated a new process for video record in the withdrawal menu. It's fine for security. But killing time 24h,48h,72h. It's not good for our service.

Date of experience: January 2, 2024