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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

NL
1 review
0 helpful votes
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Concise and helpful support
January 11, 2024

Had a chat session with Allie A. They were friendly, polite, and quick to act on my feedback. Much appreciated.

Date of experience: January 11, 2024
India
1 review
0 helpful votes
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It was great experience to connect with Allie A happy with the way he assist me

Date of experience: January 11, 2024
Pakistan
1 review
0 helpful votes
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Better than the last
January 11, 2024

Good experience, listened completely and offered solutions.

Date of experience: January 10, 2024
Philippines
1 review
0 helpful votes
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Advantage of Verified Freelancer
January 11, 2024

Everything I needed to know was clearly stated, and communication is clear.

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Date of experience: January 10, 2024
India
1 review
0 helpful votes
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Solved all issue.
January 11, 2024

Sir, solved all issues and help me lot.thank you sir.

Date of experience: January 10, 2024
New Zealand
1 review
0 helpful votes
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Freelancer penalty...
February 3, 2024

Support said they'd contact my Freelancer over a penalty they're confused about. Hopefully that's what's happening right now!

Date of experience: January 10, 2024
Philippines
1 review
0 helpful votes
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Card Authentication
January 11, 2024

Magenta was fast. At first I thought that she won't understand my concern. But then, boom! Issue resolved. AWESOME!

Date of experience: January 10, 2024
Philippines
1 review
0 helpful votes
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Refund
January 11, 2024

In a word their live helper team just amazing, helpful, professional.

Date of experience: January 10, 2024
India
1 review
0 helpful votes
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Excellent
January 10, 2024

Good understanding and quick response. I really appreciate the help.

Date of experience: January 10, 2024
Kenya
1 review
0 helpful votes
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Timely response from the freelancer team when I have a query

Date of experience: January 10, 2024
Pakistan
1 review
0 helpful votes
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Freelancing
January 11, 2024

This was helpful and awsome I like it plz keep it up the good work. So that other people also get this opportunity.

Date of experience: January 10, 2024
GB
1 review
0 helpful votes
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Verification with Russel v
January 10, 2024

Excellent very pleasant. Good questions very polite

Date of experience: January 10, 2024
Ghana
1 review
0 helpful votes
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Empowering and Supportive Experience
January 10, 2024

I recently completed the Freelancer Verified Program interview process and must express my appreciation for the exceptional experience. My interaction with Russell V. during the interview was marked by professionalism, open communication, and a friendly atmosphere.

Russell V. skillfully posed questions that not only gauged my skills but also provided me with a clearer understanding of my capabilities. Her guidance on the Verified Program was not only clear but also appreciative, making the entire process insightful and encouraging.

I want to extend my gratitude to the Freelancer Team, particularly Russell V., for creating an environment that fosters transparency and support. The interview was not only a means of assessment but also a valuable opportunity for self-reflection. Thank you, Freelancer Team, for the positive experience during the Verified Program interview. I look forward to further engagements within the Freelancer community.

Date of experience: January 10, 2024
Bangladesh
1 review
0 helpful votes
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Thank you Russell V.,
I love the process and all the deep questions you asked me to verify that I am a full-stack.
I love this knowledge-based question-and-answer session.

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Date of experience: January 9, 2024
Alaska
1 review
0 helpful votes
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Meeting went well. I appreciate the process from Freelancer.com's end.

Date of experience: January 9, 2024
Turkiye
1 review
0 helpful votes
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Professional
January 9, 2024

It was a good interview with professional questions.

Date of experience: January 9, 2024
Oman
1 review
0 helpful votes
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Good support
January 9, 2024

Thanks for your help and very good support and your helpful guides, Allie was very helpful

Date of experience: January 9, 2024
Bangladesh
1 review
0 helpful votes
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Great service
January 9, 2024

The customer support team has been highly responsive, addressing my queries and concerns in a timely and effective manner. Their assistance has contributed to a positive overall experience.

Date of experience: January 9, 2024
India
1 review
0 helpful votes
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Amazing support
January 9, 2024

Good explanation for my resolution from the support team

Date of experience: January 8, 2024
India
1 review
0 helpful votes
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It was nice and helpful service provided by Allie A

Date of experience: January 8, 2024