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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Romania
1 review
0 helpful votes
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Onboarding process
July 21, 2024

Overall, the onboarding process was smooth and efficient. The instructions given by Jonny were clear, and I appreciated the clarity and simplicity of the steps.

Date of experience: July 10, 2024
Singapore
1 review
0 helpful votes
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Onboarding to Rising Start
July 21, 2024

"Jonny" was accommodating and professional. He went over and beyond :)

Date of experience: July 10, 2024
Romania
1 review
0 helpful votes
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SLA Review
July 21, 2024

Very nice onboarding experience. The Recruiter Jonny pointed out all the critical and hot spots of the program and clearly explained what to be careful to keep included in the program.

Date of experience: July 10, 2024
Indonesia
1 review
0 helpful votes
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Good support
July 21, 2024

Support system is good and very helping. Always giving solution that i need

Date of experience: July 10, 2024
Brazil
1 review
0 helpful votes
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Tenso
July 20, 2024

A ajuda que recebi hoje da assistente Angie foi de grande ajuda para poder resolver meu problema, que tenha mais profissionais como ela na equipe da FreeLancer.

Date of experience: July 10, 2024
Albania
1 review
0 helpful votes
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Verification badge
July 20, 2024

Really helped me on time with the renewable verification badge

Date of experience: July 10, 2024
Malaysia
1 review
0 helpful votes
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Amount deducted from my card
July 20, 2024

Hi.

Today I was surprised by an amount got deducted from my card of MYR 51 to Freelancer.com
Anyhow after all that confusion and wondering and all, my case was solved by the great experience with customer support where it was handled so fast by Magenta S.

Actually after showing me all the process explained detailed and in short about my free trial service and starting the membership, not just that also she made me more understanding my rights and benifits of the Plus subsription and even showing me of cont or stopping this service. Honestly the service of fast attending, answering, convincing made me more attched to Freelancer.com and I do not think that I will stop my membership now.

Thanks to Magenta S., the team and all.

Yours Sincerely,
Mohamed Alshahma

Date of experience: July 10, 2024
Poland
1 review
0 helpful votes
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Macy
July 20, 2024

Good job, Macy helped with my questions about project fees and document verification.

Date of experience: July 10, 2024
Pakistan
1 review
0 helpful votes
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Double account issue resolve
July 20, 2024

Thanks for giving me a great suggestion to resolve my issue.

Date of experience: July 10, 2024
AE
1 review
0 helpful votes
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Helpful
July 20, 2024

Alexander Lewis was extremely helpful in doing the task what I requested to do. He was very quick and did all very professionally.

Date of experience: July 9, 2024
Kenya
1 review
0 helpful votes
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Membership Plan
July 19, 2024

It was an amazing experience chatting with Angie M. And Alexander L. They fully satisfied my concerns...

Date of experience: July 9, 2024
Pakistan
1 review
0 helpful votes
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Membership Discount Offers
July 19, 2024

Alexander Lewis provides beneficial discount offers, and I appreciate his support. Thank you.

Date of experience: July 9, 2024
Chile
1 review
0 helpful votes
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Really helpful
July 19, 2024

I have a chat whit Olivia, who was very helpful and give a solution to my problem. She was very nice and gentle.

Date of experience: July 9, 2024
India
1 review
0 helpful votes
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I found very help
July 19, 2024

I found very help for my query and resolved, It was great pleasure taking with you my issue was resolved with in the time frame

Date of experience: July 9, 2024
Pakistan
1 review
0 helpful votes
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Excellent Experience
July 19, 2024

The customer support provided was excellent. Criselda, demonstrated a high level of professionalism throughout the interaction, maintaining clear communication and addressing my concerns effectively.

Date of experience: July 9, 2024
Spain
1 review
0 helpful votes
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Verification process
July 19, 2024

I made a video call test talking about my experience and some tech questions about my skills with Russel V. Everything went smooth and the process was great.

Date of experience: July 9, 2024
Bangladesh
1 review
0 helpful votes
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Funds issue
July 19, 2024

I got very good service from this support agent. Very very helpful. Thanks a lot.

Date of experience: July 9, 2024
AE
1 review
0 helpful votes
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Amazing Support
July 19, 2024

Jonny was great and very easy to talk to. I addressed a few issues outside the subject and he shed some light on.

Date of experience: July 9, 2024
India
1 review
0 helpful votes
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Good
July 19, 2024

The support is good.

Suggestion: The fee/charge is too high to change the user name... in other portals, we can do free or normal charg.

Date of experience: July 8, 2024
Uzbekistan
1 review
0 helpful votes
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Help and support
July 19, 2024

I wanted to extend my heartfelt thanks to the freelancer team, especially Darra R. From the support service, for their assistance in deleting my account and understanding my situation. Your support has been greatly appreciated.

Best regards.

Date of experience: July 8, 2024