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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Ethiopia
1 review
0 helpful votes
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Polite help from criselda
August 16, 2024

She was polite and responsive and getting back at me instantly

Date of experience: August 6, 2024
Pakistan
1 review
0 helpful votes
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I recently passed the verification test on Freelancer.com, and I wanted to share my positive experience. The video interview process was efficient and professional. The interviewer asked pertinent technical questions about WordPress, which allowed me to demonstrate my expertise effectively.

Additionally, discussing my background and the Preferred Freelancer program's benefits and policies helped clarify the program's advantages and how it aligns with my professional goals. The process was straightforward, and the interviewer was knowledgeable and courteous, making the entire experience smooth and informative.

Overall, I appreciate the thoroughness of the verification process, as it reinforces the quality and credibility of the platform. Thank you for providing this opportunity to become a Preferred Freelancer.

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Date of experience: August 6, 2024
Brazil
1 review
0 helpful votes
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Ajuda de Angie
August 16, 2024

I had a problem authenticating my digital card and angie helped me with it easily and practically! Thank you very much.

Date of experience: August 5, 2024
GB
1 review
0 helpful votes
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Excellent customer srevice
August 16, 2024

I had an issue with one of my projects and Darra was quick to help me fix the issue, so was very understanding and everything was finished fast

Date of experience: August 5, 2024
Georgia
1 review
0 helpful votes
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Thanks.
August 15, 2024

I am pleased to express that all responses provided were satisfactory and tactful. The support I received was exemplary. Thank you.

Date of experience: August 5, 2024
Indonesia
1 review
0 helpful votes
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Good Criselda
August 15, 2024

Quite good and helpful even though it didn't solve the problem

Date of experience: August 5, 2024
India
1 review
0 helpful votes
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Good cooperation
August 15, 2024

It was a great experience, very friendly in nature and give best solutions.

Date of experience: August 5, 2024
Sri Lanka
1 review
0 helpful votes
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Quick respond
August 15, 2024

Thank you for your quick response. That was really helpfull for me
Keep to up

Date of experience: August 5, 2024
Michigan
1 review
0 helpful votes
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5 stars
August 15, 2024

Criselda R was fast, and efficient. She got done what my last rep said they did but didn't really do. Thank you!

Date of experience: August 5, 2024
Spain
1 review
0 helpful votes
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Macy
August 15, 2024

Súper maja, y atenta, si me dieran su número o Instagram voy y me caso con ella, me alegro el día esa mujer, se gano mi corazón

Date of experience: August 5, 2024
Pakistan
1 review
0 helpful votes
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AMAZIN SUPPORT IN DIFFICULT TIMR
August 15, 2024

The support officer responded well in time and given the favor.

Date of experience: August 4, 2024
India
1 review
0 helpful votes
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Superb and fantastic
Superb and fantastic
Superb and fantastic
Superb and fantastic

Date of experience: August 4, 2024
Bangladesh
1 review
0 helpful votes
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I want to be a good freelancer
August 14, 2024

This is very wonderful site for work. Many students like me benefiting from this site.

Date of experience: August 4, 2024
Spain
1 review
0 helpful votes
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Better outcome than expected
August 13, 2024

Magenta provided me with a viable alternative that help me keep my account and what I've invested so far with Freelancer. I am delighted that she ran the extra mile to keep me close to the community

Date of experience: August 3, 2024
Ukraine
1 review
0 helpful votes
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Thank you for your good support, Jhay R!
August 12, 2024
Updated review

I had a good support for my review change in skills. Thank you very much!

Date of experience: August 2, 2024

Thank you for your kind and immediate help, Magenta!
August 12, 2024
Previous review

I successfully completed a project with a client, but he couldn't leave a feedback because time has expired. I contacted the support team and immediately resolved it.

Date of experience: August 2, 2024
India
1 review
0 helpful votes
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Magenta S was very helpful and resolved all queries that I had.

Date of experience: August 2, 2024
Virginia
1 review
0 helpful votes
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Virtual Interview with Russell
August 12, 2024

It was a pleasant experience, efficient and informative.

Date of experience: August 2, 2024
Bangladesh
1 review
0 helpful votes
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Nicola R. Is great
August 12, 2024

I have faced a great problem issue, He/She has given me a great support.

Love to him

Date of experience: August 1, 2024
Maryland
1 review
0 helpful votes
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Russell V review
August 11, 2024

Russell asked excellent questions related to my review and verification.

Very enjoyable to work with during this process!

Date of experience: August 1, 2024
Latvia
1 review
0 helpful votes
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Nice
August 11, 2024

While my problem didn't solved, support itself was ok. Thanks to agent.

Date of experience: August 1, 2024