FreedomPop

Agent name Z is the worst rep I have ever encounter worst customer service rude and extremely disrespectful. She could never fix any issue I had I had been a freedom pop customer for so many years but this rep is the worst. And the main manager is a very good example of a very bad customer service i wish I can get hold of the president to inform how bad is this customer service rep. Does to customer makes you feel unwelcome. One of the two managers name that is the worst is Emmeauer this rep and the manager is the worst ever this kind of employee makes the company very Bad!

$#*! freedompop.
$#*! them hard.

They used to be a worthwhile service, but the last couple of years have been a waste of money and time.

I had FreedomPop in 2020.
In June 2021 charged began appearing of $8/month. Beginning April 2022 they began charging $13.98/month.
Now a total of $85.98 has been charged.
Phone service has been switched to Mint months prior to these charges being incurred. Anyone would consider this notice of cancellation of service yet they claim that the "SIMs were still active and hadn't been cancelled".
I had actually called and complained in July 2021 but they continued to charge.
This is a scam.
DO NOT get involved with these scammers.

Seriously sucks, bought a new sim card on eBay for $5 and can't even activate. Their site doesn't even load up and tried to use their app and to activate and it don't do anything.

3 years after I cancelled freedom pop they started taking $4 per month out of my PayPal account. It was such a small amount that I didn't notice it. I cancelled PayPal also, I guess they can't be trusted either.

Like other reviews i cancelled my free account with freedompop many years ago and suddenly was charge $3.99 for nothing, and they won't refund it. I assume they are going out of business soon, hence the desperate cash grab. Scamming people during a pandemic is just evil

I asked them 3 years ago to cancel my plan. I guess they switched it to a free plan. Well, they got rid of the free plans 2 months ago and started charging $20/month. Guess who was never notified and got billed and is now on the phone with customer service? (or lack thereof)

I haven't used the FreedomPop service for years. I haven't received any communication with them since 2018 when I complained about the $0.01 charge they were making on a monthly basis and they refunded one month and stopped charging me. Now in June and July of 2021 they have started charging me $4.04 each month.

EDIT: After waiting on hold forever they agreed that the "email address" they had "sent" some notification to was actually a phone number and they agreed to refund me my $8.08 and remove my credit card from their system. I am satisfied with the resolution but still VERY dissatisfied that I had to deal with this on an account that had been closed for so long.

I have a confirmation email from 2019 stating that my account was cancelled at my request and that I would not be charged again. Suddenly FreedomPop takes it upon themselves to start charging me $4 per month for a cancelled account. Luckily I have the email confirming the cancellation and am filing for a chargeback with my bank. I suggest anyone else with fraudulent charges do the same. Banks charge businesses quite a bit more in fees than the $4 that this dishonest company makes per month from each victim and enough people filing will make it not profitable for them to continue the practice.

One word: thiefs.
They retired 200/200/500 plan I was signed for and requested either to accept new 5/25/xx or to cancel account. I cancelled account and kindly asked to refund unused funds from it. How naive I was. They told me because I cancelled the account, I was not anymore in their refund policy.
Neither BBB, not writing to CS did not help to resolve a problem and get a refund..

I ordered their $10 plan online, but the order never showed up on my online account. I emailed them and they stated the sim was shipped but failed to respond concerning the account issue. After 12 days and still no sim card, I contacted PayPal and disputed the order. After a few days, Paypal reimbursed me the $10. The sim card finally came after 15 days but does not work. Still no response concerning my account issue. They are obviously a scam now.

FreedomPop is in my opinion a ridiculous SCAM company, they offer you a deal, you go into an annual contract, then after 3 month, they change the pricing and if you ask them to refund what you paid (even just prorated) they literally rip you off!

STAY AWAY!

It's already the 2'nd time in less than a year, that they changed my offer, 1'st I started with the FREE plan, but once my friends already saved my number, they sent me an email that they are "upgrading" their service and switching over all their customers to a sister company, once the migration was done, I was forced to chose a Pricy plan... so I realized you get what you pay for... so I started over again I opened a new account with FreedomPop (oh, forgot? Didn't they merge with a sister company?!?!?, oh guess just for those free customers, who they subscribed as a marketing target!), but now I made sure to take a PAID plan, I took an ANUAL PREPAID plan, hoping its worth paying in full in advance so they can't cheat on me again, unfortunately this did not work with a company that is out to SCAM! Less than 3 month into my (fully paid in advance plan!) I got a new Sim in my mail with instructions saying, WE ARE UPGRADING OUR SERVICES, BLA BLA BLA, go to our website and activate your new sim... when I did so (without any choice, per their instructions that otherwise my service will stop working) it asked me to choose a plan! Sure enough it was highly priced!, so I tried messaging them (as you know they got no Phone support!), they advised me that if I want they can reimburse me or I'll have to choose from the new plans... SCAM!, after trying to argue that this was a full year plan and i'm still under contract, (but when I realize that I can't win with someone laughing at me somewhere in China or russia...) I decided time has come to leave this crazy company so I asked them to please refund me, I emailed them the receipts of what I paid and the prorated calculation of what they owe me, but sure enough they came back saying we can only refund you this and this amount, please let us know how to proceed! I had no choice I took back whatever they offered and learned the price of A SCAM!

I write it here so you protect yourself!
I switched to TELLO, I'm paying $0.35 more a month, but I'm getting live customer support, and a real company with service as promised!

Don't waste your time, don't be aggravated by a scamming company!

BEWARE! IF YOU BUY INTO THEIR SCAM, WATCH YOUR CREDIT CARD BILLING FOREVER. I purchased a "prepaid" plan at Target (1Gb data/month, unlimited talk & text) in November 2018. Upon activation, I accepted a free 30-day upgrade trial with the assurance I would be able to cancel the free upgrade and return to my plan without penalty. Before the free upgrade trial was up, I tried to cancel the upgrade, but there was no option to go back to my prepaid plan in their drop down menu (only the free plan with less service than I paid for). Since you cannot talk to a real person after signing up without paying extra, I submitted an online request to cancel the upgrade trial and return to my prepaid plan. I got this response: "By now you have assigned the plan $0.00 due every 6 months and you also have active the subscription FreedomPop Phone Premier Semi-Annual for $ 26.94 monthly, plus taxes: $ 3.21. Due to our policy once the renewal charge was applied to your account we won't be able to process the refund."

My credit card was charged for the upgraded service. I submitted multiple complaints asking for a refund. Nothing. I complained to the BBB. They didn't help. I finally called my credit card company and had them reverse the charges and block FP from trying to make those charges again. FreedomPop then INACTIVATED MY ACCOUNT because going to the credit card company "violates their terms of service". FP refused to refund my prepaid amount or fulfill their 1-year service obligation I had already paid for through Target. No phone service. Money lost. Lesson learned.

NOW OVER A YEAR LATER (1/31/20) THEY CHARGED MY CREDIT CARD $53.10!