FreedomPop

I am not saying that you should never use this service... what I'm saying is that you pay $20/mo... and you'll get what you are putting into it. If all you can afford is what they can provide for cell service then subscribe but don't expect their customer service to do anything. Expect to spend hours on the phone, only to get somebody who will hang up on you, or just transfer you. I work in a call center for a bank, so I know how the game works.

I was originally a bit scared with the all the negative reviews but I bit the bullet and ordered this product with the lightening deal sale. So far it has been working quite well in areas where 4G coverage is available. You can also check to see if your area is covered by doing a Google search on "Freedompop coverage map".

As some other reviewers have also shared, we would need to be careful with setting up the billing option in order to avoid charges due to over-usage. This could be done by going to the billing setting and disabling the automatic top-up option. And also make sure that the device has WEP password enabled so that other unauthorized users cannot get to it.

People freedom pop is a scram I been trying to get this service to work on my hotspot for almost an year now which was very disappointing they post to offer free service after buying their product before getting it the coverage within my mom area post to be good but never work even calling in for customer service the long hold was very extended wait over an 1 hour after getting a rep dealing with them is like impossible because they will try to get you purchuring more stuff from them I ask for a replacement but could`nt be done without getting an warranty plan is a joke told them why should I pay when it never work before

Bought a phone on groupon for freedompop Dec 2 2014 and still today Dec 28 it doesnt work, the worst reception ever, and let me tell you about their support, or lack of. I have emailed *******@freedompop over 10x and NOT 1 has been responded to. And yes I have also waited hours on hold. When I first got the phone it wasnt in their data banks and took 3 hours on the phone to get hooked up, doesnt work at all when I try to use it outside my house. The reception is so bad, I sound like a craklin robot. And NO ONE will help. They just dont give a $#*! about their customers. Im a disabled vet just needing a phone for emergencies and this has been the worst purchase ever. ZERO stars or NEG stars is what they deserve. I have never had such BAD customer support. I would HIGHLY recommend you DONT get involved with this company. The only support I have received is on their Facebook page and that takes days to get back to me. I literally HATE this company DO NOT JOIN FREEDOMPOP or you will hate yourself

It has been 12 days since I ordered a phone and it is still being processed. I have found a lot of misleading information if not a lie. 1 The time of shipping is exactly what it says shipping only. There are 3 more steps before shipping can occur. Like finding the phone, setting it to work with Freedompop and testing it. 2 The voice mail they put in the charges (2.49) is video voice mail not regular voice mail. 3 the money back policy could not be found on the website. 4 The unlimited service (10.99) is limited to 2500/5000 min/texts. This should have been very open and easy to find before purchasing. 5 The free month does not begin when clicking activate like site says but when the phone actually ships so you just lose shipping time. IF THE SERVICE WORKS THE PRICE WILL MAKE IT WORTH THE INCORRECT INFO OTHER WISE I WILL BE USING THE 30 DAY MONEY BACK OFFER.********6 It doesn't tell you until you nave activated that porting your number may not be possible but as a courtesy they will give it their best effort. So 7 becomes getting a new number that for me was very limited. 8 when signing up the show you all these nice services in a package for 9.99/ mth while the no thank you button/link is almost blended in to the background color. Once signed up you can cancel but do not expect a refund. BUYER EWAR FREE JUST ISNT FREE IF YOU DONN'T FIND THE SMALL PRINT, BUT EVEN IF YOU DO NOT FIND ALL OF THE SMALL TACK ON ITEMS THE FIRST MONTH YOU WILL STILL SAVE MONEY WITH THE 19.99 PLAN VS WHAT YOU WERE SPENDING ON YOUR CURRENT CARRIER. I will reserve final rating once I have received the phone and have used it awhile. Then I will edit the post and tell you what the service is really like

I have called the company several times at different times of the day and have had to wait at least 45minutes to a 1hour on hold. I also had to wait 24-48hours to speak to someone for escalating my call for help. Which mint I had to call back & wait on hold again.
The service in the Seattle area barely works on a good day even though the "map" shows that it is. I purchased the Groupon offered by Freedompop to purchase a phone for their service. We tried it for 3 days the service doesn't work in our area. I requested my refund. Groupon said it comes from Freedompop. Freedompop refuses to give a refund & will just exchange the phone. That would be great if it worked in this area. The phone though a Sprint phone can be used by other carrier, but Freedompop will not Fully Release it allowing it to be reprogrammed/activated by another carrier.

I got suck in on freedompop they charge me 118.00 dollors, they stole my money no services, and have no one to get it back into my account? Watch out for scammers they are out there? Just got stck with the box. Doris

The concept is great, just like back in the day when companies were giving out free dial up internet accounts just to introduce the service to you. But there is always a catch with free and here it is that they are trying to up sell on a wide variety of additional services. $10 automatic top-up after you sign up... meaning they will bill you monthly to get additional services. Still, it isn't that bad of a deal and there is no contract which is very nice.