Free1040TaxReturnReviews 75

I don't know why everybody claims about worst customer services and so on. My experience with em was favorable back when I was living in the US. I had to apply to them just because I didn't understand tax laws in this country and I needed a full-fledged guidance.
They helped me to get a reutnr rom paid taxes legally and this is really admirable of them.
Idk guys, of course these services can't be free, it's silly to complain about that, actually.

1st of all, is not free as stated, 2nd, forget about customer service, no way to communicate or get in touch with them, my 2020 return never made it to the IRS and now I'm screwed. Please, do not use them never ever, web page is not user friendly at all. WORST TAX SERVICE EVER!

I filed 2020 taxes with this site, logged back in and it states I have a message and to click the help and support tab. I did so and NOTHING... Just a blank screen I also cannot get back to the completed taxes either... again... blank screen. ******DO NOT USE THIS PROGRAM**** I am truly disgusted with this service and it's a disgrace the way this service is set up. You cannot reach anyone by email or phone supposedly to protect the consumer, but who is the consumer to contact when the support and help tab doesn't work. If I cannot access my information, and I cannot get ANY support or help what am I the consumer to do. I repeat ****DO NOT USE THIS SERVICE**** IRS needs to remove them from their site as a service to use.

Before I start with the review, I was able to file my IL state taxes, free of charge, on the IL.Gov website; most states probably have that.

I filed my federal and state through this website for the first time. It is a bare bones site with minimal help if you are stuck. Federal taxes went fine, but the state was a nightmare. This conversation was not like a regular email back and forth. The customer can email them and they will respond, but you can't respond back after that; you need to go to the contact us screen, which is separate from where you get their response and start your issue from scratch again or hope the same person gets this new email. If you are wondering, there is no phone contact number.

The issue was regarding my Parcel Number which this site referred to as a "property identification number". After the return got rejected I received an automated message stating I needed to enter my property identification number and county. I contacted the site via email and it was a nightmare. I kept telling them I was entering the info being asked for and their response was "Please read the entire screen completely and carefully". That was after my third email. I would add my entire email to see demonstrate how thorough my email was, but there is not enough room (anyone can message me or comment me and I can get it to them.). After I wrote another long email stating that I did not appreciate his 8 word response to me and if he can clarify what exactly I need to do, he wrote "You need to read the screen completely and carefully, there is no issue with the software." That was my forth email over the course of about a month or two so I was done. I emailed him back stating that I would like a refund because I now need to spend money to have someone do my states taxes (that was before I learned that IL.gov has free software) his response was "The rejection notice tells you exactly why your return was rejected and on what screen to make the corrections. See the area in the support center to request a refund of fees paid."

I applied for a refund explaining what I told the other person - in reality the person that issues refunds is probably the same person I was emailing about the issue - and the refund was denied with this written "The rejection notice clearly tells you why it was rejected and what to fix and where."

I am not a tax expert, but I was able to get by with the state's software, so it is not too difficult. Actually the state software was a little better than free1040taxreturn's software.

I was able to file my federal return, but while it said I could file my state return on this site, when I elected to not file online to avoid paying the fee, it disappeared and I was unable to access anything having to do with my state returns. I now have to apply for an extension for my state returns and go through the process of filling everything out all over again. I still have access to my federal return through the website, but anything having to do with my previous return is inaccessible. The IRS should remove this terrible service from their website.

I used this program for my 2018 tax return which could have been easily filed as a short form. The Federal section is easy to use (as it should be for short returns) and computed correctly. I asked that my refund be applied to next year's taxes and herein lies a software glitch. The State section (AZ) automatically applied my state refund to next year's taxes rather than giving me the option of receiving a refund - SERIOUS FLAW that the company will not acknowledge. USE THIS PROGRAM AT YOUR OWN RISK!

They are listed under the IRS website as not state restricted for free filing. They let you get all the way through the filing process and then tell you that you do not qualify for free filing.

It's an attempt to get you to go ahead and pay because you already spent time filling out the information.

I have used other software programs to do taxes without a problem. I made the mistake of using this program. On State taxes it was especially awful. It didn't ask for much key information, which resulted in my owing over $600 instead of getting over $800 for a refund. When I contacted them about the problem, they gave a 1 line canned answer with no intention of fixing the problem. Federal also was wrong by over $1000. I ended up canceling my return and chose never to go with them... ever! Never seen anything this bad in my decades of doing taxes.

They didn't ask enough information about my health care for 2016 and submitted the WRONG address to the IRS so I never received a very important letter from the IRS about amending the information. I'm now looking at about 2 months from the filling date before I can even get any information on my return, which I'm going to assume isn't going to be the amount the site counted.
Seriously. Don't use this sketchy site. If I could request the IRS remove it from their page I would, but we all know how helpful the IRS is.

I had no problems last year but this year was beyond frustrating! After I finished both Federal and state I started getting e-mails that my state rejected! So... I click on the link provided and I can't get in. You can not call anyone and you can not send a contact unless you get in. Somehow I finally got in by the previous years info and they said I went to the wrong site! HELLO - I went to the site that was provided! Anyway I get in there and it asks for last years AGI so I have to look it up. When I come back in it kicks me out and I can not get back in AGAIN! So I send a contact me from the previous years again and the girl tells me she shows I corrected it and it went in. I told her I did not. She said I did. Guess what I am getting again? E-mails stating my state rejected. I finally said the hell with them and went to the IL state site and filed. I tried others but you can not file state anywhere else unless you are filling Federal. I am sure there will be penalties for being late now! Awful customer service and awful website this year! BEWARE! I will not use them again.

I tried to login & view the status of a return, by going directly to their website. The site wouldn't recognize my username/password. It was ONLY, when I went back to IRS.GOV, and used their link to FREE1040TaxReturn.com - that my username/password actually worked.

Also, your Federal Tax Return is FREE, when you go to their site via the IRS.GOV link. If you go directly to their site, you will have to pay. So, make sure that you use the link.

I sent their Customer Service a note about this, asking if they could place some message on their website login area, to reflect this possible login issue. Hopefully, they will fix the issue, so that other people can quickly access what they need.