Frames DirectReviews 86

First time ordering glasses online, but as I shop most everything else online, figured it was worth a shot, and was very glad I did.

The first pair I ordered went without a problem, until they called back to say there would be a delay of at least a week as the frame was only available only overseas. Did I want to order a different frame? Which I did.

The next phone call was about the prescription, it was for bifocals, not the single lens that I had ordered. They called my eye doctor and got that straighten out (single lens).

Those two phone calls demonstrated the quality of the service and the depth of knowledge of FramesDirect people. The glasses arrive in short order and were everything I had ordered, exactly as I had ordered, for far less than any local store or national chain store could offer: $420 vs. $230.

So impressed that I ordered a second pair to act as a back up pair (I'm hard on glasses). A somewhat similar story, first pair I ordered didn't go through as the frame was sold out and no longer available.

Finally found a frame I liked and could afford, and was in stock (!). A little over a week later, and they were in my hands and on my face. I liked them so much, they are now my main eyeglasses, and my first pair of eyeglasses are now my backup pair. Cost savings: $440 vs. $237.

Most companies these days would have sent an email after the product had shipped saying there was a problem, you deal with it. The people at FramesDirect demonstrated their professionalism, product knowledge, and dedication to customer support - they called me to reach out to me when there were potential problems.