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Reviews (83)
I was extremely pleased with the entire online experience with fragrance shop. I was able to quickly find the exact item I needed. The online ordering process was painless. The shipping was free and was received within 3 days. I certainly would continue purchasing from you. Thanks!
I ordered a very expensive bottle of perfume because the attractive everyday price plus the special coupon made it too good to pass up. The perfume arrived promptly and was well protected for shipping, but the perfume box itself had not protective wrapping, the box was dented and the bottle itself had fingerprints all over it. The perfume was authentic--so was the box, but I felt like I bought something from the Homeboy Shopping Network. SO glad it wasn't a gift. I didn't contact the vendor because given what I've read, I would get more frustration than it was worth. I would rate customer service as average because the delivery and process were very good. BUT, I would think twice before buying from them again--regardless of the price.
I bought 4 bottles of Amarige by Givenchy from fragranceshop.com on Dec. 12. My wife opened one up in late January and it was bad. I contacted fragranceshop.com, they said that we had to eat the opened bottle because it was beyond the 30 days. But we could send back the unopened ones if we paid shipping. They do not stand behind their merchandise.
Not a reputable company. A company that does not worry about retuning customers and is not people friendly is not going to last.
