FragranceNetReviews 444

Placed my first order with Fragrance.net and was given a promised delivery time of 3 - 6 business days. It is now the 7th business day and there is not yet an assigned delivery date from FedEx, and most likely the shipment will not arrive until the 9th business day at the earliest.

The package is on FedEx Ground and the 3 - 6 day commitment was not a possibility from the get-go because it is coming cross-country, literally from coast to coast.

I've used fragrancenet a few times. I received a package today of my d&g 3 that I ordered less than a week ago. Package was perfect, perfume legit and smells great. I've been happy each time I've used this site. The only reason I don't use it more is because I'm really weird about paying for shipping. In this case it was worth it for me since I can only find this on Amazon and you never know with those sellers..

They will take your order and run your credit card but will not ship any product. When you try to go to their site and check your order status, the site will not recognize your email or password. When you attempt to reset your password, they will simply refuse to send you the link to do so. The phone number has the same message every day... due to heavy call volume we can not answer your call, please email us for assistance. Emails are never replied to but that doesn't stop them from sending daily "promotional" specials to order more fake product that never arrives.

Literally everything down to the little samples I had are FAKE! Like everything smells stinky like essential oils and the smell goes away literally seconds later! Can't return it since I already opened it and that's their policy so all of my money is just down the drain

Had an issue on their website and duplicate orders where made
No confirmation email was sent on either order and I only knew the order was completed 2timrs was the immediate alert from my bank
Called both customer service number and emailed them immediately
The money for both ordes had been taken out my account and I still DONT have an order number or anything in communication or proof of the order
It's been 72hrs and not one email about the orders only continuous emails too order more stuff
I would NOT recommend spending money with a company who had no customer service AT ALL
Highly disappointed and out of $309

I placed an order through fragrance.net and used after pay. I paid extra for express shipping for Father's day and fragrance.net did not even process the order. It's definitely an issue with fragrance.net and not afterpay. Needless to say no Father's day gift!

My perfume arrived on time but the bottle was half empty. Paid half the price for it so I guess it seemed fair :)! You get what you pay for in this kind of situation.

First time buyer FragranceNet bought two high end fragrances one made me nauseous caused red rash on arm sprayed with scent! 3 weeks have passed since I was given return instructions finally I decided to post reviews to warn others about this slick operation that is expert in playing games like stalling! It is infuriating &despicable! Their promised return policy is non existent! I spent $153.55 money and involved PayPal to investigate the validity of my complaint! Some reviewers are not honest & may be offered money to write glowing FragranceNet reviews! I can promise all who read this review that it is honest & reliable! My suggestion is if some reviews appear to good to be true they probably aren't same for great prices on FragranceNet remember this is a sophisticated slick operation! I hope my review will help you before you spend your money on FragranceNet!

ALERT! FragranceNet.com's merchandise is being sold on ebay and sent from their address in Deer Park, NY! Without their name on the return part of the shipping label! I ordered a fragrance from what appeared to be a private seller on ebay. The pkg arrived without a shipper name just "Shipping Department" in place of a shipper name and had FragranceNet's address in Deer Park, NY. So someone from FragranceNet.com is selling perfumes on ebay, (appeared to be a lightly used account or I would have seen a lot of bad feedback which I didnt) Seller sent me the toilette spray instead of the au de parfum that was advertised and that I paid big bucks for! - huge difference in scent as well as PRICE!
After reading the reviews on here I don't think it was a mistake but intentional. It was clearly not as advertised. At first seller handed me the line "Customers are out top priority... etc. I had already found this site by then and read about the endless number of their dishonest business dealings in all your reviews.
When seller dropped comm's I emailed them that I found out the company name via google and that got a quick email back saying to keep the item and he/she would refund my money. True to what I have read on here, seller dropped comm's again so I had to press the issue to get another response and only then did seller respond - completely changing what they agreed to do but then said I had to return the item! So I was forced to leave a negative review so I hope this dishonest seller gets exposed. If I ever do get a refund it will probably only be if ebay does it. He sure had a lot of expensive perfumes listed for sale! I am still so shocked and disappointed but many on here paid for and didnt even get their item(s) so in that respect I feel lucky I even got an item at all. E-bay has pretty strict rules so hopefully this dishonest seller will be banned. Makes me wonder if this company is aware that their merchandise is being sold on ebay...

On a Saturday I purchased a very expensive perfume from them. Got a confirmation email, then that Monday they sent me another email telling me my order was canceled and email me a coupon. Long story short, when utilizing the coupon they would've got me for 30 extra dollars. When I complain they said they had to cancel it because my mailing address is a UPS box. I've never heard of that and I have no other problems ordering from anyone else. But that's fine they will never see one cent of my money! They should be ashamed, trying to play people out of their money at a time like this with the pandemic. God have mercy on them!

Do not buy from here. You will lose your money. My package was delivered to wrong address. The delivery company told me to contact the vendor for a refund or a replacement. For a week I have been sending Emails and Trying to call them ( the lines are always busy and you get disconnected). No Response.

Never ordered from them before but they were having a big holiday sale on hair products I use. When the stuff arrived I knew it was either bogus or old. There was literally No Scent at all & I use this brand specifically for the perfume & because it doesn't irritate my scalp. Also, FYI, no I don't have COVID but I do have 5 other bottles of product from the same brand that all smell like they should.

The return "process" is vague. They will send you an RMA with a huge list of specific instructions so don't miss a thing. They also send a return label that doesn't have the full address on it so make sure you check that too. Their return policy states no returns on certain products like hair care so I expect I'll have to dispute this directly with my credit card based on their policies despite the fact that they approved my return request.

I can not speak for anyone but myself, but my experiences have been great. The prices are amazing, the cologne has been real and my experience with customer service went great. Ordered an 8.5 oz. Creed Vetiver, very expensive item. Received a message from FedEx that my package had been damaged, contact seller. So I called Fragrance Net and they told me the following,
"FedEx has not yet contacted us about this, but we will ship you a new package, overnight shipping."
It only took them 5 minutes to send out a new, $500 package. My experience was great every time. I'm sure some of the quarrels on this site are true, but my experiences have not gone this way.