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FragranceBuy Reviews Summary
FragranceBuy has a rating of 4.3 stars from 7,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices and fast delivery. FragranceBuy ranks 3rd among Perfume sites.
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Very nice, fast shipping, no damage on box, extra sample in the box, best price online, beautiful people,
Always has good perfumes at great prices. There are great deals throughout the season.
I ordered from FragranceBuy for the first time. I'm in the US so my package took a little be longer but everything worked out smoothly and efficiently. I definitely would order from again. Great prices, great service, excellent packaging. I can't complain.
Excellent. Good customer service, fast shipping and delivery. Genuine products
They are a good and genuine company, and they really value their customers.
And they do anything to keep their customers happy.
Im good with this product i bought...
I have made several purchases & and when I say several I mean SEVERAL! Either grab yourself a tester (some may come with caps) or go for the full presentation, you won't go wrong! I promise!
I am a repeat buyer at fragrancebuy.ca
I have yet to receive an bogus fragrance from them so far and I have 5-10 orders with a price tag of 250+ for each. Reasonable discounted prices with authentication products. You can't go wrong with the good people at fragrancebuy.ca
Ordering is easy. Very large selection of ladies and men fragrances…arrives promptly.well packaged.
Most of my latest order will be given as gifts…. Thank you
Perfume arrived promptly in a well packaged shipping box. Am always pleased when I order from fragrance buy. Thank you
Fragrance buy is the place to go to find the best deal there is on fragrances; they ship fast, and have reliable service. They are a staple for furthering my collection!
E collect prices and products were as advertised. Shipping time was reasonable, though tracking could be better.
FragranceBuy has become my first stop for fragrances. Prices are excellent, shipping is reliable and reasonably speedy. I recently received a sample of Parfums De Marly Delina La Rosee (a generous sample) and my wife loved it so much, I bought her a bottle from them as soon as it was in stock. Great products. Great service.
I placed an order which I never received due to FedEx delivering the package to an unknown location. I followed up with Fragrance Buy who sent me a link to file a missing package claim but since filing I haven't received any communication. I sent an email to follow up but still have not received any updates. I called FedEx who stated it's the sellers responsibility to file a claim.
I contacted FragranceBuy via email, as instructed on their website, to initiate a return. Their response outlined two options: I could ship the return myself at my own expense or request a return label, which would deduct $12.95 from my refund. However, despite multiple follow-up emails requesting a return label, I received no response. Frustrated, I left a one-star review, which finally prompted a response from their customer service team. To their credit, they acknowledged their mistake and kindly provided me with a free return shipping label.
However, it's important to note that any returns incur a 20% deduction, as returned items are considered 'open package' and must be resold as such. While I appreciate the resolution, the lack of initial communication and the steep return deductions are something potential customers should be aware of.
Hello Vanessa, we sincerely apologize for not sending the return label you requested, I'm afraid the email you sent ended up in our spam/junk folder. We truly apologize for the frustration, inconvenience and disappointment this has caused. We kindly reached out on [email protected] and we kindly await your response.
Best regards,
The FragranceBuy Team
No complaints, even across the board every time I've ordered
Never had an issue with this company, always has great deals
I purchased 2 bottles of Jovan sex appeal from you and i received Jovan bottles but, the scent was something totally different. I held up your "Jovan" to a bottle I still have and they are two totally different colors. Definitely not Jovan sex appeal. I feel as though I've been swindled by your company. You took my money but, didn't give me what I originally ordered
Hello Vince, we sincerely apologize for the scent issue you're facing with the Jovan Sex Appeal fragrances you received and for the frustration, inconvenience and disappointment this has caused.
We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.
We kindly reached out on [email protected] and we kindly await your response.
Best regards,
The FragranceBuy Team
From the business
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Derrick, we sincerely apologize for your package not being in your possession and for the frustration, inconvenience and disappointment this has caused. We kindly responded on [email protected] and we kindly await your reply.
Best regards,
The FragranceBuy Team