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FragranceBuy Reviews Summary
FragranceBuy has a rating of 4.3 stars from 7,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices and fast delivery. FragranceBuy ranks 3rd among Perfume sites.
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Très bon service je suis vraiment contente. Les parfums sont de bonnes qualités et récents
Très bon service rapide. Produits de qualité. Je recommanderai.
This is my second time ordering from Fragrancebuy. Overall it was a good experience. 1st time I ordered 6 fragrances and they all arrived in a decent amount of time and not damaged. This time I ordered 9 fragrances and they took about 2 weeks to arrive and not damaged. Only problem I have is that the first time I purchased 6 bottles I didn't receive not one sample. This time I purchased 9 bottles and only received 1 sample. It would of been nice to receive a few more samples to try out.
Ordering was fine but I had to keep asking the delivery company where my package was. The driver even showed up, I spoke to him and then he said his delivery was for another address. Then I didn't get my package for a few more days after many conversations with them...not very happy at all with how that part went down.
Great service. Items were exactly as described and shipping was relatively quickly. Also great pricing.
The ordering process was very smooth with relevant updates. The range of products and their prices was amazing.
Very easy process from selection to ordering to payment, wide variety of products, good loyalty program, fast shipping.
Just as described. Great customer experience. Looking forward to ordering from again
Defective cap. Does not look and feel authentic and smells different.
Hello Philip, we sincerely apologize for the defective cap and for the scent issue you're facing with the fragrance you received. We truly apologize for the frustration, inconvenience and disappointment this has caused.
We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.
We kindly reached out on [email protected] and we kindly await your response.
Best regards,
The FragranceBuy Team
I always receive my fragrances in a timely manner and they're very nice people!
On top of the great selections and prices, the shipping packaging is the best in the business.
I've been a customer of Fragrancebuy.ca for about two years. I just placed an order for 8 fragrances, and due to travel timing, realized a day after I ordered that the order wouldn't arrive in time before I needed to return to my duty station overseas. I emailed Fragrancebuy and asked if I could pay for expedited shipping. They responded quickly and expedited my order at no cost! Ak$#*!a and Tara greatly exceeded my expectations for excellent customer service, and I have no qualms about recommending them to any fragrance buyer/collector. In addition, their prices and selection are always top notch. I should not that I'm also very pleased with the new additions to my collection!
Great prices and fast shipping. I get my fragrances from here because shopping here is convenient and secure.
The best customer service. The shipping was fast and their prices are even better. Highly recommend.
I was looking for two specific middle eastern fragrances. Your site had the best price and an added coupon. BUT... once you added tax. The discount was only about $3 so that was a little disappointing.
I was little upset about their shipping being delayed. But they were very nice and professionally handled the situation with even they offer me a coupon. I will purchase from fragrancebuy again. 😃😃😃
Hello Khaza, we truly apologize for the delayed processing time you faced and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on [email protected] and we kindly await your response.
Best regards,
The FragranceBuy Team
I was extremely happy about the deal, 11% off entire order plus free shipping was amazing. The shipping took a bit, almost 2 weeks. Overall satisfied with purchase, all were blind buys and I loved all except for one which isn't bad but not to my liking. Plus got a tiny sample of initio's fragrance. Will be purchasing more from fragrance buy in the future.
You wont find better prices online for frags. Customer service is good and shipping quality is great and fast.
Frequent constumer from this site. The prices and deals are always great, the shipping process is fast and packages always come with good protection.
Fast and easy! Very reliable! One of the best places to get fragrances on line.
From the business
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Valerie, we sincerely apologize for the delayed delivery and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on [email protected] and we kindly await your response.
Best regards,
The FragranceBuy Team