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FragranceBuy Reviews Summary
FragranceBuy has a rating of 4.3 stars from 7,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices and fast delivery. FragranceBuy ranks 3rd among Perfume sites.
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Fedex failed to deliver my perfumes and is keeping them in a far-away location. This situation can be rectified by the seller which is FragranceBuy. I have emailed them twice and called them over 10 times in the past 3 days and haven't received a response.
So when I first recieved this bottle I was very confused because it did not smell like the tester I had for it at all. I was worried that it was a fake product, but something in the back of my brain was like "no, you've smelled this exact smell before". I contacted Zeba at FragranceBuy anyways and recieved a considerate and detailed response to my concern. But I needed to get to the bottom of this, so I went to the store that sold me the testers, and THEY were the ones that mixed up the labels and didn't even offer anything for this mistake, only saying "well if you bought it from us this wouldn't have happened". I brought the bottle I bought from FragranceBuy to the store and they actually autheticated the bottle!
Anyways, long story short once I figured this out I contacted FragranceBuy to inform them that the mistake was made on my end and that there was nothing wrong with their product. They don't normally take back opened products, but Zeba immediately sent me a shipping lable to return it and gave me a refund, even though the mistake had nothing to do with FragranceBuy!
So all in all, the customer service is actually exceptional and responsive! Because they helped me the most with this mix up, I will for sure turn to them again when I'm am looking to buy more fragrances :)
I love it. Been buying perfumes from them from
Years. I never had issues with them. The best in the market.
All perfumes were nice in boxes and protected
Thank you so much
Will buy again from you
This is my new favorite site to buy fragrances! Prices are amazing and availability is great. They are the only site that constantly restocks hard to acquire items.
Always a great experience from these guys when I place an order. The only time I've had to reach out to customer service was because of a mistake I made myself. They responded quickly and addressed the issue immediately. Very impressed and will be a long time customer.
I am always pleased w my purchases here. The selection and prices are hard to beat...
FragranceBuy offers the lowest prices on fragrances, including those discontinued & hard-to-find, with friendly customer service, super fast shipping and a best in class rewards program. Very happy with all of my purchases.
Package reached on time in a very good condition. Orginal quality products are available at a lower price.
Very happy with the delivery and no damage. My wife was very happy
Amazing experience thank you for the cheap prices and the fast service compares to the order
Fast shipping
Nice communication if need
The reviews section of each items are not fake
One small con's is there no descriptive information on each product, you need to search by yourself on youtube if there no reviews
Believe title says it all - from a long standing repeat customer, who only uses this cologne since many years and has a good and objective comparative perspective.
Astonished to find there is virtually no aroma. I spray it on the skin as well as on a washed garment - and the aroma is 'gone' as soon as it is sprayed.
Brought it up with Fragrance Buy and they promptly sent me a return mailing label and refunded the amount.
Thrilled to find this bottle at such a fantastic price. Quick shipping to the US, extremely securely packaged. I think this is my 3rd purchase, with more planned!
Prices are amazing as well as fragrance selection. Usually the first discount site to get new fragrances
I shopped around and checked prices and this was the best price which was very, very good.
Delivery was fast and the tracking was really informative.
None of my orders have taken longer than 3-5 business days and the orders always come very well packaged with no travel damage. Can't say enough good things and will be a loyal customer forever!
From the business
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members