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FragranceBuy has a rating of 4.3 stars from 7,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices and fast delivery. FragranceBuy ranks 3rd among Perfume sites.
We monitor reviews for authenticity
I still haven't received my fragrance which was a Christmas gift.
Overall the experience wasn't bad, but I was surprised by the amount of time it took to actually process my order prior to shipping.
I have ordered here multiple times and have always been very satisfied. One order had a broken cap and I reached out to them for compensation or replacing. They were able to fulfill what I wanted in return and more. Thank you for giving exceptional customer service! Will order again!
Great experience as always! Fast delivery! My one stop shop! Highly recommend
Ordered the fragrance for a great price, and shipping was fast and really straightforward! Would definitely buy from here again
I bought 2 perfumes, love both of them! The delivery was also fast :)
If I had to put my experience dealing with fragrance by in one word. It would be OUTSTANDING amazing product with good quality. Always the original brand prices that usually are cheaper than anybody. Else's an amazing customer service. No problem dealing with you and a very timely manner. And everything that I receive is always without damage or defect And super super fast delivery. I couldn't say more good things about the company and it will definitely be recommending to my friends and continuing to buy and grow my fragrance collection. Thank you so much for your amazing service.
I just recently discovered fragrance buy and ever since. I have been ordering everything has come to me. Intact and without defect and extremely quick living in Canada. That is a true find. I will definitely be referring friends and shopping again myself. Thank you for the great service. And amazing prices.
Can't beat the deals... can't wait for the RED box to show up on my door step...
Commande arrivé à temps, et en très bonne condition.
Great prices and customer service plus packages always come with a extra touch of care.
It was a great purchase nicely packed ready for gifting. I am very satisfied.
Never received my order. It appears my order may be missing and Haven't heard back from Fragrancebuy on what's gonna happen next.
Hi Okoli, we sincerely apologize for the delay in receiving your order and the frustration, inconvenience, and disappointment caused. We kindly reached out via email and we kindly await your reply on [email protected]
Best regards,
The FragranceBuy Team
I always had a good experience but the last two fragrance I didn't care for but that is on me.lol
I've ordered from here many times, and have never had any problems at all. Shipping from Canada gets to me in about a week, great packaging, and great prices. Don't hesitate to order from Fragrance Buy.
Delivered on time before the holidays and perfect delivery. Would order from the store again.
Quick deliveries and best service
I am ordering from fragrancebuy since 2022 and im soo satisfied
Keep up the good work
Toujours satisfait de mes achats de parfums originaux
Je suis toujours satisfait merci beaucoup ne changez pas rester comme çà
Answer: Hello, unfortunately due to the flammable nature of fragrance making it classified as dangerous goods, we are unable to ship anywhere past the United States, Canada, Europe and the UK at this time. Our sincere apologies for not having better news. Best regards, The FragranceBuy Team
Answer: Hello, we understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain. Please don't hesitate to let us know if you have any further questions or concerns and we'd be glad to help on [email protected] Best regards, The FragranceBuy Team
Answer: Hello Griffin, we're truly sorry to hear about the issue with the batch code on the Greenley you received. We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain. We'd be glad to look into this issue further on help@fragbuy. Ca. We look forward to hearing from you at your earliest convenience! Best regards, The FragranceBuy Team
Answer: Hello Dan, we understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain. Best regards, The FragranceBuy Team
Answer: Hello Frank, no worries, we currently ship to the United States. Please find our current shipping policy here: https://fragrancebuy.ca/pages/shippingschedule Best regards, The FragranceBuy Team
Answer: Hello Cheikh, unfortunately due to the flammable nature of fragrance making it classified as dangerous goods, we are unable to ship anywhere past the United States or Canada, at this time. Our sincere apologies for not having better news. Best regards, The FragranceBuy Team
Answer: Hello Lisa, we like to find the best possible price for our customers and this can take some time, so it is hard for me to give you an accurate ETA. I will add the product to our future product acquisition radar but no promises on the ETA. I sincerely apologize for not having a more definitive answer for you and for any frustration or inconvenience this may have caused. Best regards, The FragranceBuy Team
Answer: Hello Jorge, Thank you for reaching out, we would be glad to assist. Unfortunately due to the flammable nature of fragrance making it classified as dangerous goods, we are unable to ship anywhere past the United States or Canada, at this time. Our sincere apologies for not having better news. Have a wonderful day! Best regards, The FragranceBuy Team
Answer: Hello Lysanne, Thank you for reaching out, we're happy to help. We can assure you all the products we sell, including testers, are 100% brand new and unused (unless mentioned otherwise on our website) and we ship out the products in pristine condition. Our goal is to make your shopping experience optimal, comfortable & simply excellent, both during purchase and after. I'm afraid some testers have a slightly lower fill level from the manufacturer, this prevents leaking and any damage sustained during transit. Please don't hesitate to reach out if you have any further questions or concerns and we'd be glad to assist. Wishing you a wonderful afternoon! Best regards, The FragranceBuy Team
Answer: Hello, Thank you for reaching out, we're happy to help. EDT means Eau de Toilette, it is a lighter concentration with higher alcohol content (less fragrance oils). We recommend learning more about fragrance concentrations and ingredients on fragrance community websites like Fragrantica and Basenotes (the forums may be especially useful). Please don't hesitate to reach out if you have any further questions or concerns and we'd be happy to help on [email protected] Warm regards, The FragranceBuy Team
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.


Hi Jessica, we truly apologize that you did not receive your package in time for Christmas and the disappointment, frustration, and inconvenience this has caused. I'm afraid the package was delivered on December 11th after checking the tracking details, kindly reply to [email protected] and we'd be glad to assist further.
Best regards,
The FragranceBuy Team