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I came across this site on Instagram and firstly liked the price point and design of the hats. I was a bit sceptical being they were being sent from such a distance and whether the quality would be good. However, i took the plunge and the hats exceeded my expectations. Although a bit late on delivery the hats were of great quality and packed well. Definitely would recommend
I placed an order about 3 weeks ago! Order still hasnt shipped and company doesnt event answer to numerous emails i've sent and dms in social media!
My order was taken along with my money, a pathetic excuse for a tracking number which didnt work, numerous excuses as to where my package was and lies about delays; never received my product and many people dont so this company deserves zero business from people! Disgusting, no refunds, no care and terrible customer delivery and service.
I ordered a hat from foxsters months ago, I never received it. I emailed them about the order and they never replied back.
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Bought two hats. They showed up in a tiny thin bag so of course they would be damaged. Emailed them, sent them a fb message and an instagram message. Their website doesn't even work, try clicking on it. https://foxstershats.com/ I just want to return these hats and no one will contact me back
Finally got my fedoras after a month or so and it came in horrible packaging to my surprise. Upon opening the packaging the hats were badly damaged. I'm very disappointed and have to written to them to see what they will do next. Take a look at the pictures below. Wouldn't recommend these people. Says head office is in Europe but comes from China according to tracking.
*Update - 24 hrs have passed since writing to them at sales and at their info email addresses and no reply. After getting over the fact they were crushed I noticed one colour was totally wrong from what I ordered so a double mess up!
This is my second review after 2 months of waiting and still no hats. Got a email on tracking number 2 weeks ago and it's seems to be stuck, I don't know what company these guys use but it must go all around the world. Still haven't received and very disappointed and summer is coming and I see myself wearing these hats next year if I get them. #&$@#*$#@&$#$@ is all I can say.
Hmmmm! Where do I begin. I ordered 3 hats on the 12 th January 2022, i have been waiting for a tracking number ever since and not even a reply on Instagram or email. Then I finally get an email from them telling me that the mail was in the spam and they didn't see it, from what I see it's the same excuse. Then they told me that it got stuck in customs from France too Greece there is no customs and as I said to them, I think it never got sent. I wrote a review here and the sent me msg and told me to erase the msg and they will send me the hats from another wearhouse from China. They told me the will send me a tracking number in a few days but as I can see no tracking number. So far as customer service, I would say very disappointed, now if I get the 3 hats I will again write a review to let people know. I like honesty and straight people. If I will not receive anything I will go all the way to find my justice and to make sure this company gets what they deserve. It's just so happends that my family works as layers. Let's see
My experience is I have ordered 3 hats 12 days now and I totally understand because of covid but when I email or contact them though instagram they don't even answer me to let me know what's happening, very unprofessional. Now waiting to actually see when I get them and in what condition.
Order number # 9150 placed, paid and confirmed 08 January... still hasnt arrived. Approx 20 emails and numerous DM's on Instagram and not a cr@p is given - No replies. The worst shipping tracking system Ive seen in my life and my profession is supply chain. As the days tick by I am more and more convinced that this is not a legitimate company. Consumers beware!
I ordered 3 hats from Foxsters on their Black Friday sale. As of today, 16 Feb 2022, I have not received the hats, and they have not responded to my emails, facebook messages and Instagram messages.
I would advise not making use of them, they are thieves, dishonest, and a scam.
Really bad packaging for a hut - like buying a t-shirt. I ordered it on late December and arrived on mid February. The one hut was really bad quality, even during the carnivals season, you get huts in better quality and for one tenth in price. The hut cornice was uneven, in contrast to the pictures shown in the website. The other one was baize, sufficient quality, but it came flat due do the bad packaging.
By the way, they never replied to my request for a return and refund.
PS. Are you getting paid to make a good review? Are you selling fake expectations?
I have this in 3 colors now and will Keep buying more! Great quality, adjustable hidden band, comfortable & lightweight! I love wearing them!
This was a gift for my daughter. The packaging was very impressive. The quality of the hat is great and my daughter loves it!
Super cute. I never wear hats but this is cute and I want to order more colors now. It arrived in a box and perfect shape. The size is adjustable.
I usually can't find hate to fit my head. So I'm glad this was adjustable and was able to fit. Def getting more colors.
Nice hat for the price. Nice style and color. Nicely shaped it had a protected hard plastic cover during shipping.
Very lightweight, nice construction, very nice texture and good for the money! I like it and its structure.
Love this hat! I wanted to try a different look and this hat is such a great accessory! It's a great hat for the price!
Cheap stuff from China, they take your money and run!
Fake adresses in Paris and Italy, no responses to mails, no hats. They just don't send it and have disappeared!
Don´t, don´t, don´t!
I love this hat, it is such a pretty red wine color, but mine did have a kink in right side of the brim. I tried to steam it out but discovered the kink was from an overlapping wire inside the brim. I ended up scooting the wire to the back of the hat so it would be less noticeable. Still love it tho, I wore it to the Who concert at Hollywood Bowl and got tons of compliments!
Hello Foxters,
I placed my order last week, Order number 9275 (placed an order for 2 hats worth 78 Euros), and I have not even received a confirmation email yet.
When I wrote to *******@foxters.com, asking for a tracking ID of my order, the email bounced.
I hope Foxters can get in touch asap to update me and that I receive my order soon.
Hi dear, our email address is [email protected] you typed it wrong. Please delete this review because it harms our company for no reason. Thank you