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I ordered my hat at the start of August and still have no hat. Multiple emails, no response, no product. Do not buy from this business.
Eventually a second hat was sent after multiple attempts at communication and arrived a long time later.
If you are looking for good service and good quality, i would look elsewhere.
Extremely disappointed in how I received my purchase its un utter disgraceful experience. An absolutely piece of rubbish arrived in a plastic mail bag creased like T-rex stepped on it. PLEASE DO NOT BUY THIS RUBBISH! "you guys should be ashamed if yourself"! Thank you for deleting my Facebook comments on your page. This is only the beginning.
Do not waste your money with Foxsters. This company will take your money and "send you a product" that never arrives. I ordered a hat on July 5,2021 and it is now mid-September. Apparently my product was "lost as customs" 2 times already and the third has been in transit for almost a month. I live in Canada. The owner of this company fielded my emails but took almost a week to respond on multiple occasions. She gives the same excuses every time and won't honour my request for a refund at this point after all this hassle. She also threatened to SUE ME when I told her I would leave my honest review online. These hats ship from deep in China and the company uses third rate shipping companies that can't even do their job. I would avoid this company and their products at all costs. It's not worth your money or time.
Hi, unfortunately your first package has been held by customs. This isn't under our control and we exchanged dozens emails with you to solve the issue and assist you. As i can see you accepted a replacement free of charge. After us sending the replacement you also asked a refund. You received your product but still have a misleading review online.
Ordered this hat last minute for an engagement shoot with my fiance. Got it so quickly and it was nice and light for the summer heat. Loved it so much I need it in more colors!
Very trendy! Its a great accessory to any outfit. I plan on purchasing the black as well. I also have a small head, but this fits great.
A hugely disappointing and frustrating experience! My partner ordered a hat which arrived in a plastic mailing bag, completely crushed. We contacted them with pictures and have chased this up with two further emails as well as a Facebook message and still no reply after weeks. A total sham... any professional hat retailer would use protective mailing boxes. Any decent company would reply to emails.
Hi Emma, Sorry to hear that. Your Email is probably sitting in our spam folder. What's your email address please? We'll be happy to send a replacement free of charge.
I ordered three hats in April. Two arrived in July. One was horrendous quality and the leather strapping broke before it was even worn. As of late August the third hat had not been dispatched. I requested this be cancelled as I was moving house. Customer service and contact is appalling. Received an email saying the third hat had been dispatched after requesting it was cancelled and refunded three times. No refund, no acknowledgement.
This is just a shoddy drop shipping company from China with flashy marketing, avoid at all costs and shop local.
Extremely annoyed with these people, I have received no tracking number, ($ paid from my account) no response from emails requesting follow up! I would give no stars if that were possible... very disappointed at lack of customer service. Would not recommend this site, possible scam.
Hi, Sorry we don't have traces of your email. What's your email address please? Tracking numbers and order confirmations are sent automatically from our system. If you received your merchandise i invite you to remove or modify the review. If you haven't, we'll be happy to solve the case in the best way
I have more than 50 hats in my collection and I love their styles and quality. My latest order got a bit delayed due to pandemy protocols but arrived in less than 2 weeks.
I'm a big foxsters fan. I have 4 of their styles and they're my favorite. The quality is great and so flattering!
Hi Leon, as i can see you received your package at the address provided. Please delete or modify the review. Thank you