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From the business
All Law Firms Are Not The Same. As America's largest Injury Law Firm, we believe you deserve to have the best life, so our goal is to get you best results as quickly as possible. For over 30 years, Morgan & Morgan has been fighting for the people and has recovered over $10 billion dollars for our clients. We have the resources to take on the biggest bullies in America: insurance companies know who we are, and more importantly, our results. A lot of lawyers never go to court. They’ll take the last best offer even if the case is worth 100 times that. Not us. Morgan & Morgan has over 700 attorneys who aren’t afraid to go to trial. If you win big, we win big. Let us fight for you. There’s only one Morgan & Morgan.
Morgan & Morgan Reviews Summary
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
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Very pleasant very informative very patient offered helpful information
Everyone I have talked to have been very nice and helpful. The ladies are so easy to understand and friendly. Thank you
Thank you for your review, it means a lot to us. We strive for excellent customer service and glad it shows. Glad we could help. Have a great day!
From start to finish, Morgan and Morgan has been wonderful on keeping me in the loop as things progress.
Thank you for your feedback. We strive for the best and glad it shows. Have a great day!
So far everyone I spokes with made me feel great about choosing them to represent me
Hello Tressia, We are honored you chose us to assist with your matter and appreciate you took the time to share your experience so far. We want our clients to be treated with the utmost respect and care and wish you the best of luck with everything.
Y'all are professional law firm work speedily Thank you for accepting my case
Thank you Alashia. Here at Morgan & Morgan, we are dedicated to providing the utmost professionalism and we are always happy to see when that shows through. Thank you for taking the time to leave your feedback and have a wonderful day!
Great Initial experience staff was very helpful looking forward to working with them further
Hello Hanmh. I am glad to hear this and consider it an honor you have come to our firm for assistance. We look forward to assisting you further and wish you the best of luck.
Fast and helpful they show a lot of empathy and concern and we're ready to get started they were great listeners and notetakers I really feel like they have my back
Hello Zachery, Thank you for these thoughtful words. We do genuinely care about our Clients and want them to know they are in good hands with us. We wish you all the best!
My conversation with Giovanni made me feel as though there might be a chance for something good to happen out of this horrific accident
Hello Barbara. We are thrilled to hear of your experience with Giovanni and sure he will be too! We want our clients to feel comfortable coming to us in their time of need. I am sorry to hear about the accident but appreciate you coming to our firm for assistance. All the best!
Thank you for your thoughtful review. Your review embodies so much of who we are and our values as we always aim for excellent customer service and communication. We are honored to have been there for you to assist and wish you all the best. Have a great day!
Great, very pleasant and informative. I am old and cannot enter to much dialog
Hello Raymond, thank you for your 5-star review! It means a lot and we are thrilled! We aim to provide top-notch customer service and communication and are always there for our clients when they need us. We genuinely care about our clients and so glad it shows. We hope you have a great day.
Nervous breakdown and scary and i didn't know what I'm gonna do.
Hello Rosario, thank you for taking the time to leave this review. I am very sorry to hear what you have been through but we are honored you came to us for assistance. Thank you and have a great day!
I was just diagnosed with cancer and I was wondering if you could help me out with all this thank you very much Morgan And Morgan Lawyer so please contact me at *******114 thank you God bless
Hello Patrick, I am very sorry to hear the news. I was able to identify your information and will have someone reach out to discuss this with you further. Thank you for your review and have a wonderful day!
Lorrie Rodriguez did a great job in collecting my data as I am a service connected disabled vet with hearing loss
Hello Lawrence. It is wonderful to hear of your experience with Lorrie and I'm sure she will be excited to hear the news as well. We know our clients reach out to us in difficult times which is why we strive for excellent service. It is so heartwarming to know Lorrie did just that. We wish you all the best.
Everything is going as planned so far but I have not had much interaction to this point.
Hi Lyliana, good afternoon, thank you for taking time out of your busy day to leave a 5 star review, it is greatly appreciated! I hope you have a great day!
Good and Thorough totally professional. Interview was well done.
Hi Daniel, thank you for your feedback. We strive for the best and glad it shows. Have a great day!
Since working with Joshua Molendes he has walked me through all the steps to get me what I need from this accient. He has been there the whole 3 years. I know I can rely on him even in the future.
Thank you for your kind words and I am sure Joshua will be happy with the feedback as well. We only want to treat our clients the way we want to be treated if we were going through the same situation and glad it shows. We are honored you chose us to help. Thank you!
It was sufficient very business like I am satisfied with their help
Hello Jason, Thank you for your 4-star review. We operate based on integrity and our passion to serve. We are happy to know your experience with our firm reflects this and wish you the best of luck!
Great, everyone seems concerned, helpful and nice. So far they have explained the step by step procedure and I am ready for them to do what they do. I trust and believe in the to do what I need from them
Good afternoon Rhonda, we love that you took the time to leave us a few kind words. Feedback like this means everything to us as we always strive at providing the best service possible. We are honored you chose us to assist you with your claim and wish you the best. Take care!
I really liked how this firm gives you time and appreciation.
Hi Ourmaima, thank you for your thoughtful review. We aim for great customer service and want to treat our clients the way we would want to be treated if we were in their situation. We appreciate the opportunity to assist and grateful for the trust you've put in our team. Best of luck.
Too early, just starting. I will provide a review upon completion or final conclusion of the case.
Hello, Thank you for your 4-star review and for putting your trust in our firm we strive to provide excellent service and wish you luck in your case.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Diane, Thank you for taking the time to leave your feedback. We genuinely care about our clients and work hard to provide the best representation possible. Thank you again and have a wonderful day!