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From the business
All Law Firms Are Not The Same. As America's largest Injury Law Firm, we believe you deserve to have the best life, so our goal is to get you best results as quickly as possible. For over 30 years, Morgan & Morgan has been fighting for the people and has recovered over $10 billion dollars for our clients. We have the resources to take on the biggest bullies in America: insurance companies know who we are, and more importantly, our results. A lot of lawyers never go to court. They’ll take the last best offer even if the case is worth 100 times that. Not us. Morgan & Morgan has over 700 attorneys who aren’t afraid to go to trial. If you win big, we win big. Let us fight for you. There’s only one Morgan & Morgan.
Morgan & Morgan Reviews Summary
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
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They are vary helpful! They take there time to hear you out.
Thank you for your feedback. We strive for the best and glad it shows. Have a great day!
My case manager Andrea Williams made me feel so at ease while speaking with her. It was a hard decision to call, but not who to call when make my choice for an attorney.
Thank you for your feedback. I am sure Andrea will appreciate knowing this. We strive for the best and glad it shows. Have a great day!
Although worried about all the bills adding up, Morgan and Morgan representatives have made me feel confident my case will be settled in an amount that will cover these costs.
Thank you for your review. We work hard for our clients and want to do the very best we can for them and overjoyed that it does show. We are honored you chose us to assist you and wish you the best of luck. Take care!
The process was simple. The representative i spoke with was very helpful and polite.
Hi, thank you so much for your 4-star review. We strive for 5 stars and would love to know what we could do different to reach that. Feel free to email me with any concerns [email protected] - Tyler
Very good talking with them about my case and I will tell my friends and family about them
We appreciate your review Dorothy. We strive for nothing but excellent customer service and overjoyed that it shows. Thank you for your trust in our team and we wish you the best of luck. Take care!
Very responsive to my initial inquiry and starting my claim.
We appreciate your kind review. We strive for nothing but excellent customer service and overjoyed that it shows. Thank you for your trust in our team and we wish you the best of luck. Take care!
Gabriel was an amazing rep! Very
Detailed and thorough with gathering all the information needed in funding out what happened.
Thank you for taking the time to leave us a review as these mean a lot to us. We are overjoyed to hear Gabriel took very good care of you; it's something that we strive for and want all our clients to feel.
Initial stages provide hope. The teams seem to be well versed in the area of representation. We pray they will be able to help our family.
We are honored you chose us to assist you in your time of need and grateful for the trust you've put in our firm. We hope you have a great day!
This is my first time with the firm but so far they have been very respectful an help with the matter at hand
Hi Anthony, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
I'm very glad that I called Morgan and Morgan.
The assistant was very polite courteous and patience.
I appreciate him listening to my hurtful experience and being very sympathetic to what happened to me.
I look forward to working with my attorney at Morgan and Morgan.
Hello Mary, We appreciate your positive feedback about your experience. We take pride in serving our customers!
My experience with Morgan & Morgan was great. I look forward to working with them further.
Thank you for your 5-star review! It means a lot and we are thrilled! We hope you have a great day.
Very professional and experienced representative. He made me feel very comfortable
Hello Gina, we are ecstatic to know you Adrian was able to provide the utmost care to your claim. We are honoured you chose to come to our firm for assistance and wish you all the best.
Very well pleased. Would recommend u all to anyone. Thanks for everything you have done for me.
Hello Andy, thank you for your thoughtful review. We strive to be there for our clients when they need us most and we are overjoyed we were able to help you!
This was a quick and easy experience to help me get what I needed involving the accident.
Hello Gregory and thank you for taking the time to leave us a review. We are honoured you chose us to assist with your claim. We do strive for 5-star service so if there is anything you would like to address with our firm please feel free to reach out to us at [email protected].
I have not communicated enough with Morgan and Morgan to give an accurate review of their services.
Hello Surue, thank you for your review. We strive for excellence and take reviews very seriously. We are honoured you have chosen our firm to assist you. If there is anything you would like for us to address throughout your experience feels free to email our teams at [email protected]. Take care!
Very pleasant professional and helpful. They definitely know what they're doing. Loved the process.
Hello Denette, thank you for your review. We aim for top-notch representation and reviews like yours mean a lot. We wish you all the best. Take care!
Morgan & Morgan made this process very easy for me. Thank You.
Hello Shamira, thank you for taking the time to leave a review. We understand our clients reach out to us during difficult times and treat our clients as we would want to be treated if we were in the same situation. Take care!
They only take on BIG cases... They want their billions of dollars and do not care about the smaller cases. This is how these large firms can afford millions of dollars worth of advertising and I am sick and tired of seeing their lying tv commercials. The founder is a total liar. I know two people including myself that have been denied cases, but were taken on by another law firm. Not fair business practice and certainly not professional.
Hello Joshua, I’m sorry we were not able to help you with your case. There are many reasons we consider when taking on a case. We hope you call us in the future should you need our services. If you feel you didn’t receive sufficient attention to your claim, please reach out to me directly and I will make sure we follow up with you. [email protected]
The customer service was excellent, everything was describe the proper way time consuming and im just ready for a great team (lawyer) to handle my case 8 know i will be one happy satisfied client
Thank you for your kind words. Your review embodies so much of who we are and our values. We genuinely care about our clients and glad it shows. We appreciate the opportunity to assist and wish you the best of luck! Take care.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We strive for the best and glad it shows. Have a great day!