I have given them multiple chances & they always remind me why I should STOP purchasing from them. In store, I tried buying a sale option they had mix & match shirts & rompers, when I went to pay the romper kept scanning as a dress & they wouldn't honor the sale even though it was CLEAR it was a romper, was told by the sales person I wasn't forced to buy from them and I was welcomed to leave without having to purchase. Online/phones I ordered a $150 purchase for a trip I had the week after purchasing, paid express shipping & didn't get my items within their 3-5 days shipping service, called them to inform them was told they would refund me atleast the shipping fees I paid since they didn't honor it and if package never gets received i would get full refund, went to my trip came back & still nothing. I work from home so I was on my door expecting package anytime, received an email my package was delivered opened the door immediately & NO package even though I had JUST received the email a minute before opening the door. Went to my leasing office in my apts and they investigated & FED EX never once entered our building that day. I called, reported it & was told because FED EX says it was DELIVERED then it was delivered and they aren't refunding me anything not even the express shipping fee. Safe to say I WILL NEVER SHOP HERE AGAIN. Going to look for legal advice because I feel I shouldn't pay for a package I never received, every representative tells you a different thing.

Forever21 has scammed me by giving me a wrong and completely useless item. And when i returned they said refund will be given to you, on opening my account i had 200 points on my previous orders. And 319 from my refund credits. On paying upi the transaction didnt go through and all my credits had gone.
Nor did I get through with my delivery but they also took away my credits.
You guys need to stop cheating your customers. So disappointed. The worst shopping app.
I do not reccomend.
PLEASE RETURN MY MONEY BACK.
Nobody shop from this site ever again. Unless you want to loose money :)) )))))

If you expect it to be like most retailers it is not and they drag out the refund for 14 business days and they will apply other charges if what you send back is below a certain dollar amount. I like the look of the clothes but beware of their return policy as it is not favorable to customers! But the shipping is fast and the customer service is not bad

I bought from Forever 21 a few times, and twice they used Lasership to send my items. Once, two packages arrived with one box open with items removed and the second retaped insecurely. The second delivery date was changed 3 times; then on the date anticipated delivery-- they reported the packages as delivered-- on the previous day. The Customer Service Rep and Supervisor at Forever 21 were very courteous and listened to my concern, yet all they did is refer me to the delivery company, Lasership; and they were no help at all. Neither Forever 21 nor their delivery company, LaserShip could provide any proof of delivery, no picture confirming delivery, only that the driver reported dropping it off. We live in a gated community with security cameras. Besides this, other delivery companies like UPS, FedEx, Amazon, Uber Eats, Dominoes, and USPS all get their packages though but LaserShip doesn't deliver-- or delivers poorly. Forever 21 really needs to do better!
We were home all week, they never delivered, did not provide proof of delivery because they couldn't; and they didn't take accountability for their error. I paid for the items, lost the money and have not received replacement items. This is bad business practice and I am thoroughly disappointed in LaserShip and Forever 21.

If you like this company, go to the store to see if you can find what you want. Otherwise, don't bother. Their policies are trash, selected ship to store. Arriving outside of expected delivery & I will be out of town — called customer services and got hung up on first call & 2nd call, was told it would be at least 20 business days before I could get a refund due to it having to go back to— which come on, we know it likely will not go back and just be re sold in store.

I still have no resolution on what seems to me to be a rather straight forward & simple matter. I purchased a gift card for my daughter as a Christmas present on 12/14/21. Everything on the website indicated that it would arrive in time. The card finally showed up a month later, after I had to give my daughter an alternative gift. The organization did not deliver what was offered. I have reached out repeatedly and have received no assistance to date.

Want to warn everyone - be careful of making on-line orders. Forever 21 doesn't guarantee safe delivery. If you don't receive your package, you will lose your merchandise and your money. The company takes no responsibility for poor delivery service. Customer support was unbelievably poor. When I tried to chat, I got no answer. I was continuously disconnected. When I called, I talked with someone at home, listening to her baby crying in the background. When I asked to speak to her supervisor, I was left on hold for 20 minutes until the representative hung up on me. Finally, I received an email stating Forever 21 was not responsible and I should contact the shipping company for their poor service - lasership was the company. Whenever I had delivery issues with other companies, they took responsibility. Forever 21 clearly stated they do not. Do if you order on-line, it is at your risk!

The customer service for the credit card is $#*!TY. First of all they never offered any "help" for me when I clearly needed it, y'all are RUDE, and UNPROFESSIONAL.

Never received this item and F21 said missing package is not their fault and hang up on me on my third follow up call after 30 days.

I purchased $350 worth of clothes for a trip that said was delivered at midnight ( in my town we don't have deliveries at midnight) but never was delivered I've been calling customer service once a week for 6 months to complain and file dispute with the bank and they blame the package not arriving on me! They won't send the items again or give money back, I've emailed numerous times and no response. I'm so disappointed and plan to take legal action. They steal your money and don't care about us, I'm so sad about this situation.

Its always the items that I like the most that somehow get lost in the shipping? This has happened several times now. And then to put the salt on the woud they make you wait till the last day possible even thos the tracking is not even showing up to get your refund. Absolutely ridiculous.
Ie.
Order placed Jan 6th.
Shipping & tracking notification received Jan 7th.
Jan 14th - shipper has not received the package as of yet.
Jan 15th I call the CS and they say I have to wait full 10 business days for them to address the no tracking showing up.
Jan 20th- THey say the SHIPPER lost the package and I now get the refund because they are now sold out on the item I wanted. I have to wait 5-10 business days to receive my refund.

Edit: The item i wanted is now full price and they wont honor the same price I placed an order in the first place.

First of all my shipping confirmation email was blank and when I called their customer service # an agent gave me it. Order didn't leave Cali until several days after I ordered. When it made it to my part of town their was a delivery date given which was the 10th then that date changed to the 9th. Stayed home on the 9th no delivery was made & the status changed to pending for a day. On the day that it finally changed I stayed home again, sat in the window and waited for the delivery man like a crazy person. Especially since I've been ripped of by F21 before I had my doubts and I'm glad I did since my package was marked as delivered while I was sitting in the window watching my front door the whole time. Come to find out the Fed Ex delivery person gave my stuff to someone who lived in my apartments and they gave me her stuff. She signed for it with a name that didn't even match the name on the box/ order which should have been a red flag for a true delivery person. Well the lady had opened up my clothes and tried to keep my jewelry whilst I left her package unopened. I'm very hurt by this and I vow to never order anything online again unless it's from Amazon since I've never had a problem with them.

I was wondering why I haven't shopped at f21 in so long, and today and yesterday helped me remember why. I went to a store yesterday and nothing had a price on it. You had to scan a QR code. So I scanned the code for a jacket I wanted to buy. It pulled up the webpage where it said it was on sale for $32. I was like cool. So I went to the counter to buy it, and it's $65. We went back and forth about how the item isn't priced, online it's half that price, and she said online they do promotions that they don't do in the store. She said some locations price-match but the one I was standing in doesn't so I had to pay full price. How confusing and messed up is that? I got the jacket anyway, but I just felt so gross about it when I got home last night, and still felt weird about the whole thing when I woke up. There's no place to send feedback of course, so I used their chatbox. I told them I just wanted to share feedback about my experience. They were SO RUDE. They wrote me off, telling me to just go to the store to return it then. I wasn't even asking them to give me money, but to understand what a confusing and unfair position they put me in. If I went to a different store the same exact jacket would be $32 but because I was in the wrong one it was twice the price? And they refuse to acknowledge that this would be somewhat cleared up if they just priced their in-store items in the first place. If they're going to be different prices wherever you go, at least put the price on it. Anyway, this reminded me why I never go to this headache of a store and I will never go back. I don't even like looking at the jacket anymore and I'm going to return it.

Told my family I liked shopping here when I was 16 because a lot of their stuff is cheap, now at 19 I regret it. They sent me a Forever 21 gift card for the holidays, so I went to the website to buy some things. I'd say less than half of it is unusable. All of the fabric was super cheap and looks like it'll only last a couple of washes. Many products don't fit properly even though I picked out the right sizes on their charts, and a lot of the pictures on their sites were misleading. A lot of my things from this store, even from past years end up ripping, becoming more dull, or shrinking. I can't even leave a review on the website because when I click I want to write one, the link doesn't work. Learn from me, buy somewhere else. I thought it would be good because everything here is dirt cheap, but honestly you're better off spending 3X more on clothes that will last.

I made a purchase using a giftcard. As soon as I paid I was given an order number that I took a screenshot of. The next day I hadn't received my confirmation email yet so I contacted them. Thats when I found out that a "glitch" had lost my order but the money was gone off the gift card. I have contacted them 5 times now, each time I'm told to wait 48 hours for a response that never comes. I've even asked them to look up the transaction history of the giftcard and thats when she verified there was only $1.83 on the card. The card started out with $67 and I let her know that was the correct change from my $65.17 order. She told me the money would be refunded in 48 hours but it wasn't. Instead that remaining $1.83 turned to $0.00. They have zero interest in getting my order or my money to me. I am appalled by this scam of a company.

I placed 1 order with 20 items but some quality was not good and some size did not fit me so i returned it at the store 10 items. When I walked into the store where the cashier was sorting things out and looked at me with an unfriendly look, I waited and patiently waited for them to come back to the counter and say "Ready?". I said hello and I wanted to return some items and they didn't answer, I gave a code on the phone because I don't have a receip. They said they need receip but I ordered online and emailed me with a return code. She looked at me and looked at her phone and scanned it. I feel really uncomfortable with the attitude of talking to customers like that, very rude, condescending. I buy and pay I don't get free from her. Please improve customer service. Too bad and this will probably be the last time I shop at Forever 21!

The website provides FALSE information… so be careful! The website stated if I ordered by a certain day I would have it by Christmas. I ordered before that day. Customer Service states that under shipping I can read about their policy that it can take 8-10 days. I have ordered from numerous companies abs had NO issue getting my order. Forever 21 blames Fed-Ex and tells me I need to call Fed-Ex about my order. RIDICULOUS! I will not order from or shop at Forever 21 again.

I love accessories whether that's jewelry, bags, or hair accessories and one place I love to shop for accessories is Forever 21. I've been looking for a sherpa bucket hat for a while now and found this really cute one here, it fits me really nice, good quality, and comes in multiple colors.

I called to inquire about my $300 order only to be helped by the rudest and incompetent customer service representative. He had no answers and he could care less about how upset I was. He did nothing to apologize for the inconvenience. Forever 21 has lost a loyal customer!

I ordered several gift items in November. My tracking number said that my items were shipped and would arrive on Dec 3... then 4... then 10. I still haven't received my package and the tracking is no longer providing information. I just want my things.