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Forestry Suppliers

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1949, we’ve been committed to providing you with the tools you need exactly when you need them. Trust us to help you get the job done without any compromises. Over 13K unique and hard-to-find products serving outdoor professionals. We have
Been an independent and family-owned business since day one!


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Forestry Suppliers Reviews Summary

Forestry Suppliers enjoys a generally positive reputation among customers, praised for the quality and reliability of its products, as well as the ease of the ordering process. Many appreciate the fast shipping and effective customer service, particularly in resolving issues and accommodating requests. However, concerns arise regarding the condition of some received items, delays in shipping for certain products, and the cumbersome website navigation. Additionally, customers express a desire for clearer information on the return process. Overall, while the company excels in product offerings and customer support, addressing logistical challenges could enhance the customer experience further.

This summary is generated by AI, based on text from customer reviews

service
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6,673 reviews

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California
1 review
0 helpful votes
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Good customer service
April 15, 2024

My initial review: Shopping experience was good except that the item I specifically came to the site to buy was out of stock and I saw nothing indicating that until purchase time. I bought anyway, but it does make me less than happy.
Outcome: I received a telephone call the same day I wrote my review and was informed that the out of stock item is manufactured in-house and they were preparing it for me that day. My (complete) order arrived within a few days and the quality of everything looked good. The only issue was that the medium sized chainsaw gloves were too big for my hands. I spoke with customer service who checked if size small could be an option. It turned out the manufacturer doesn't sell small chainsaw gloves (hubby checked their website) but they could be special ordered through Forestry Suppliers if I bought a case of 12. I'm not likely to go that route, I'm going to see if I can make size medium work for me before doing a special order. But I appreciated the extra effort (twice) that customer service put into delivering an order that would meet my needs.

Forestry Suppliers attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 5, 2024
Oklahoma
1 review
0 helpful votes
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Great
April 5, 2024

Good job had no issues at all they had great customer service and took care of my issues

Date of experience: April 5, 2024
Colorado
2 reviews
0 helpful votes
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Great device
April 15, 2024

Works perfect. Actually utilize it for my hot road for my flatbed trailer. Thanks again

Date of experience: April 5, 2024
New York
1 review
0 helpful votes
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It's a bit annoying that you cannot click on to an...
April 15, 2024
Updated review

It's a bit annoying that you cannot click on to an item to open into a new window, and then when you click the back button to return to the Spring Sale items, it always goes back to the first screen.

Date of experience: April 5, 2024

PayPal button did not work
March 7, 2024
Previous review

PayPal button did not work

Date of experience: March 7, 2024
Georgia
1 review
0 helpful votes
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Great scope
April 15, 2024

This scope is just what I was looking for and it was prices reasonably.

Date of experience: April 4, 2024
Texas
1 review
0 helpful votes
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Great prices - excellent service.
April 14, 2024

Best price on what I was looking for, and great customer service - and follow up!

Date of experience: April 4, 2024
New York
1 review
0 helpful votes
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Great Cat Gloves!
April 14, 2024

Great gloves! We use at my hospital for nasty cats!

Date of experience: April 4, 2024
Illinois
1 review
0 helpful votes
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A good experience
April 14, 2024

Ordering was easy & I was kept informed about the status of my order.

Date of experience: April 4, 2024
Tennessee
1 review
0 helpful votes
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Ordering is easy
April 14, 2024

I ordered a few supplies that were needed for my business. There were no online issues, and my delivery was actually a day early.

Date of experience: April 4, 2024
Georgia
1 review
0 helpful votes
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The soil thermometer I ordered arrived in damaged condition; it was clear this damage occurred during the package transit and was not the fault of the company. Customer service was wonderful, they quickly shipped a replacement and simply asked for some photos of the damage for their records. Usually claims like this can be a hassle with a lot of back and forth and multiple days of talking with different people, all while still not having the functioning product you needed for work. I was very grateful for this experience.

Date of experience: April 4, 2024
Tennessee
1 review
0 helpful votes
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Great
April 14, 2024

Very easy to order and received exactly what I ordered

Date of experience: April 4, 2024
Arizona
1 review
0 helpful votes
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Great experience
April 14, 2024

I appreciated the great customer service. Since I had several orders that were going to different locations, customer service checked in with me to make sure someone wasn't committing some sort of fraud with our orders.

Date of experience: April 4, 2024
California
1 review
0 helpful votes
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Satisfied
April 14, 2024

Great service, Will order additional items if needed.

Date of experience: April 4, 2024
Virginia
1 review
0 helpful votes
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Excellent Service
April 13, 2024

My product arrived very timely with extra spray nozzles for the paint. Our club received excellent service and will purchase from Forestry Suppliers again.

Date of experience: April 3, 2024
Oregon
1 review
0 helpful votes
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Quality Products
April 13, 2024

Forestry Suppliers offers the products I needed and their shipping department is prompt.

Date of experience: April 3, 2024
West Virginia
2 reviews
0 helpful votes
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Quick, seamless ordering process
April 13, 2024

Forestry Suppliers meet my needs to make my customers happy.

Date of experience: April 3, 2024
Georgia
1 review
0 helpful votes
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Great service and products
April 13, 2024

Order processed and shipped fast. Product preformed great

Date of experience: April 3, 2024
Colorado
1 review
0 helpful votes
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Quick and easy ordering process
April 13, 2024

We were happy with the experience and the order arrived on time and in the condition expected.

Date of experience: April 3, 2024
Montana
1 review
0 helpful votes
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Staff gauges
April 13, 2024

Quick, easy - thanks! I've used Forestry Suppliers for upwards of 30 years.

Date of experience: April 3, 2024
Canada
1 review
0 helpful votes
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Good products. Thank you.
April 13, 2024

Just one thing. When we look for shipping, just tell us the price of different delivery before invoicing. I live in Canada, Quebec province and the delivery cost me more than the product! I chose delivery without knowing the price and only found out once invoiced. Please provide prices before invoicing.

Date of experience: April 3, 2024