Foot Locker.Reviews 177

Bought a pair of air force 1 trainers, upsold a pair of 10 pound toe box protectors, couldn't even use them as they bunch up in the shoe and crease the toe box. Asked if I could return them at the counter as they are not fit for purpose and did the opposite of what they are supposed to, creasing my 120 pound trainers. Manager said no we can't return those. I asked if I could leave them with them to throw away and she told me to throw them in the bin outside. Disgusted with this ordeal.

BAD BUSINESS. This is the second time I'd actually won a pair of shoes and they cancelled my order without even notifying me. We all know how much time, effort, FLX points as well as money that goes into the chance of winning one. I'd contacted customer service and all they can say is they were out of stock. How is that possible? Do they not know thier inventory before selecting raffle winners? I'd ask for a supervisor but was told they don't have one. No help from customer they make me feel that no one was able to help or even resolve the matter. It's better to just have bots to handle customer care
Seriously, I would avoid foot locker, Champs, east bay and foot action at all cost. It isn't worth your time, money or sanity.

Terrible, unfourantly i have a few packages stolen from me during this holiday season... the other companies, handled very professional... footlocker, very rude, said i shoulve called sooner, and they CAN NOT. Refund me. Never again will i order from them

I ordered one bag of crew socks. One stupid bag of socks. They apparently tried to deliver it 3 times during the day when I was at work and for some unknown reason wouldn't leave it at my building. Finally I call them and after waiting on hold 45 mins I'm told to go pick it up at a FedEx location. So I trek to FedEx in the freezing cold with my 6 year old child to be told that without a tracking number they can't do anything. Foot locker had never given me a tracking number and in fact I didn't even know it was shipped by FedEx. After coming home I called Foot locker again. After another 45 mins wait I tell them just give me a refund because I don't have time to go all the way back ti FedEx with my 6 year old daughter. What's the answer? Sorry sir we can't do anything. You just need to go pick up the item at the FedEx location. I argued. Nothing. So now I have spent 3 hours just today for one $20 bag of socks which I don't have. I hope it's worth it because I will never in my life buy anything from Foot locker again.

I understand that in order to keep such great prices, Footlocker needs to have lots of volume, but that doesn't mean that I need to be rushed to make a purchase. Just saying...

I recently went into store to purchase af1's size 13 they didn't have any in stock but said they could get them delivered from interstate so I paid and gave my details and was told they should take about a week. I rang 2weeks later and have been informed they are not available any longer and I have to come in store to get a refund, did not tell me and wouldn't have told me unless I rang to check on order, extremely bad business practice if you ask me, feels almost like theft, since they weren't planning on telling me they couldn't fill my order.

I had order 2 weeks ago shoes for my sister and myself for xmas. They said they didn't have the shoes sizes i wanted in store, but were able to confirm that they had the sizes in other stores and, once the order was put through, the system can order from those stores/factory to be delivered to the store i just purchased from or to my home, both free of charge. Excellent, awesome customer service in store as i paid for both shoes. 2 and a bit weeks go by, nothing. I wait for 43 minutes(!) on the phone as the emails and chat bot were going nowhere to find out my order was cancelled, and even if i did want to re-order, they now had no stock for either shoe... thanks i hate it, way to ruin christmas. They had the audacity to be triumphant in noticing the lack of stock this morning and cancelled my order... when that's when I was spamming them about where my order was and where was the tracking in the first place. Probably cancelled it after I ALERTED THEM OF THEIR OWN MISTAKE. Just buy in store, don't trust online, and lord help you if you need customer help and turn to their call centre service.

Last Friday night November 5, I walked into the Footlocker store on Hollywood and Highland. As I'm walking into the store an associate meets me at the door and says: "ora-le" Now I understand Spanish and that's not a proper word of greeting to use. First of all, the greetings should be done in English regardless of what the person's nationality is. "Ora-le" is the translation of "What's up"? At least if the greeting is to be done in Spanish, it should be: "Buena noches, Sr" or in English: "good evening." Some training in proper manners is needed for some of the store associates.

Said they shipped the item, DHL 'couldn't deliver' - neither to mine or alternative address. Said they delivered to alternative address but didn't even provide confirmation message. Then I asked for a refund - they say they would need 14 days for this, from the moment they item reaches them back (from DHL). Utterly useless customer service (thanks for nothing Joāo...). Honestly just go bust, Footlocker.

They have some very nice collection of shoes. Very impressed with different options available for shopping.

Very bad experience at foot locker 34 St. Ann's Road Harrow HA1 1LA
Horrible manager and manager assistant
No prices so bought shoes thinking it was much cheaper
Wanted to replace with larger as shoes were too tight Came to their shop on Monday but it was closed with no information about the reason. There are no information about opening times
Came back 2 days later the manager Oreta and her assistant Mario both very unkind.
I have never had such a bad shopping experience in my entire life

Trash. The app is trash. I don't know why Nike even let's them release. The website is trash. I constantly click on items that are sold out because they leave them on the page forever. To top it off the customer service sucks. For such a large corporation their online service is embarrassing.

I ordered 2 pairs of shoes for my grandchildren they were both to be delivered on Monday the 22nd however they email me late Saturday night and said one pair was delivered Saturday morning mind you it's Saturday night when I call they give me another tracking number and said they haven't been shipped from the warehouse so wait until Monday while I wait I continue to call just to check up each time I get a different answer but still no shoes the entire time I get placed on hold only to get a operator that doesn't speak clearly so We don't understand each other then I hear children playing in the back ground like he's at home it was god awful now I'm waiting had to call 3 times to open an investigation was told by ups that the were blocked by footlocker from filing an investigation the shoes I received were under the missing shoes tracking number just awful I paid 107.00 for something I didn't receive and have no idea what to do next they said they would decide by Wednesday of next week meanwhile the shoe is sold out sad never again poor customer service

If I could put MINUS FIVE STARS I would!
My 15yo son's debit card has a limit ($100), so less than the price of the shoes he wanted to buy. So when he wanted to cancel the transaction, they promised him that the money will show up on his account 24h later. They also refused to give a cancelation proof telling him that they never give proof of cancelation. He came back the day after, paid for the shoes with his card ($100) + cash. When he asked them about the other $100 they told him to call their hotline.
Hours on the phone, multiple email exchanges where I had to RE-explain the case, again and again, multiple times in the bank making claims to have the money back, and three months later, the Footlocker agent (on the phone) told me today that they won't refund because my son had two transactions two days in a row. I don't know what is the relationship... but they won't refund the 100$ they stole from my son. When I told the agent I will call a lawyer, he hung up on me.

We decided that we will NEVER go there again and that we will spread the word around us to warn everybody we know as well.

This complaint is directed at Foot Locker because it's the parent company to Champs Sports.

Prior to posting this complaint, I researched Foot Locker to understand their philosophy, and in doing so discovered that CEO Richard Johnson launched a sales campaign targeted at kids and defined it as "a purpose of empowering and inspiring youth culture."

Although their prices are quite high, I have purchased a lot of shoes from Champs for my young kids over the past few years.

This complaint is solely about the inappropriate music we heard playing loudly over the Champs intercom during our shopping visit where the song lyrics liberally dropped F-bombs and MF-bombs. Keep in mind kids have to enter Champs stores to try on shoes so parents can't just leave them at home. Plus, this store is located in a mall next to other merchandisers where families also shop.

When I complained to the checkout person, she said "It doesn't bother me." When I asked the manager about the music, he said "Corporate controls the music programming".

What a shame that CEO Richard Johnson feels his higher purpose includes using profanity to "empower and inspire" impressionable children. A 2019 Forbes magazine article ends with a Johnson quote, "We have to really think about how we honestly put the customer at the center of everything we do and say, 'Hey, we get it.'"

No Richard, you really don't!

[References: Forbes March 29,2019 Forbes magazine article titled "Foot Locker Gets Back To Center Of Sneaker Culture By Focusing On More Than Shoes"; 2019 Money, Inc. Article: "10 Things You Didn't Know about Footlocker CEO Richard A. Johnson"]

Never order from Footlocker online... EVER! My son used his Christmas money to order shoes. We read through all of their "guarantees" and I felt it was going to be ok. Nope! The shoes came as expected but did not fit. So we start the process of returning them. What a joke! None of the proper information was online. Had to call customer service to see where to send them. Cost me an extra $26 to ship them back. We waited until it was received at the warehouse and called to see when the refund would be processed. Were told 3-5 days. Waited 10 days... no refund. Called again, got someone else, was then told 30 days! I said no way. Got a supervisor. Was told it would be processed in 72 hours. Waited 120 hours... no refund. Called again, was told another 3-5 days. I bet I will NEVER see my REFUND! They are a scam and unless you have money to give away I recommend you never use them. This is exactly why people are scared to order online. Unacceptable Footlocker! Shame on you!

I placed an order with Footlocker on 21st Dec 2020 and they took my money! I still have not received the order and it is now 16th Jan 2021. I have contacted them numerous times and they do not respond. THIEVES! YOU HAVE STOLEN MY MONEY AND NOT SENT MY GOODS!

The worst online shopping experience I have EVER had, never received the package as footlocker decided to only print my City as my full address - not a case of my own human error as this has happened to my mums order and my friends order as well.
So, I never received the package as UPS returned it to footlocker - 3 weeks ago. Not once was I given any sort of updates or anything from footlocker, I had to wait over an hour in a virtual queue of over 100 people, to get in contact with customer service who told me they didn't know why it was sent back.

It's been 3 weeks and I have still not received any refund, nor am I any closer to getting a refund. Footlocker is impossible to contact, and if you do manage to get a hold of their dreadful customer service team, it's impossible to have any issue resolved as they have no idea how to do their jobs.

Looking like I have no choice but to take this further, save your money for a good business, don't waste your time or money here.