Ferns N Petals (FNP)Reviews 2,883

My Bf tried to send me Valentine's Day gift via FnP, and it is a HUGE MISTAKE, according to the tracking details, it has been delivered to me at around 12:33 pm Ph time, but they never did and I haven't even received a single text message or even a missed call if ever they have really tried delivering the gift/s to me. And upon complaining they said they ‘will look into it', until when are we going wait to hear from them?! They ruined Valentine's Day for us. UNRELIABLE, unworthy of our trust and FRAUDULENT as they declared i have already received it. They shouldn't advertise something they can't really deliver and lie about it. Absolute rip off, and yes! I am infuriated

Don't ever order via FNP. I had ordered a gift for valentines day which got delivered after that. On asking they tell it is couriers responsibility. Worst company. Spoils your day

I ordered a cake for my wife and I didn't write any messages on top of the cake. But in the and some damn ducker decided to write his own message like happy valentines ''babe'' in which I never/ever called my wife that name and I ordered as well a flower together with the cake but the flowers didn't arrive and they charge me extra 49qr for the flowers delivery and another 49qr for the cake. I especially message them in whatsup if the cake and the flowers will be delivered in the same time and they answer that it will arrive together. So for anyone wanting to order in this shop. Please be cautious

I ordered a customized standing clock and the quality is excellent. This was my first purchased and I found it genuine. Go for it. Services was great

I am an ardent fan of F&P. I have been associated with them for almost 5 years and had so far has no problem with the product and service. Kudos F&P keep it up!

I am a regular customer of FNP.com n used to order cakes, bouquets and gift items. Till date this site has not let me down in terms of service, products, pricing and customer experience. I will always recommend this site to everyone who may come across me in this context.

My order number is *******. I ordered a cake for my Son's Birthday on 8th feb. What I experienced was the Most incompetent service by Fnp.The delivery wasn't done and falsely claimed that the cake is delivered, though it was nowhere in sight. The delivery person's false excuses over a phone mislead us about the reaching time and made us wait for one extra hour beyond the time due to which we were stuck and couldn't leave for my prior appointment, still there was no sight of him. Despite telling him several times that we have to go out side so we chose the slot accordingly, he didn't deliver my order on time and beforehand at the customer care when we wanted to cancel it, they outright denied to do so. Now very conveniently they have washed off their hands, didn't refund the money and are not giving heeds to any of my query. The lack of professionalism, incompetent staff at customer care all this is a proof that these people are just sitting to fool around the customers either by hiring useless delivery people or most inefficient customer service staff.

Order No: *******
I have placed an order to Germany. Suppose to get delivery on Feb 5th 2021. Till Evening there is no movement in the Track order. I have raised a query within a few mins there is change in Tracking status and received an email that "We attempted for delivery and Address was wrong" (I was wondering how all of sudden change in the status of delivery)
And additional information "within 2 hrs if you update an address, will place the delivery today".
I was checking with my friend, He said he hasn't received any call from delivery person.
Again I have recheck the address and I have added an ADDITIONAL contact no and updated. I called up the customer service and update in call too and they have acknowledged. They mentioned "We updated to the VENDOR". I was keep on reaching the customer service and mailed them finally they said "wait for 48 hours". Then I come to know they won't be delivering the product on the given day.
Past 2 days I was trying to get an update from FNP, Each time they giving the same story "We value to customer".
Today Feb 8th 2021, morning received an email "we are really sorry that redelivery and refund in this case will not be possible. Hope you can understand our constraints." and closed my ticket!
I don't know how come they closing the ticket without customer knowledge. Don't have a courtesy to call the customer and update the status. Past 3 days eaten customer's valuable time and finally looted hard earned money.
I trying to reach the customer care, immediate the executive asking me to waiting for another 24-48 hours for the update (He don't have patience to listen the whole story). Asked him to transfer the call to his manager "Reply was: It's not possible". Asked him raise a ticket and arrange a call "He put my call on hold for 15 mins… no reply"

It was a great experience for me to be able to deliver cakes and plants to my family members on their special occasions such as birthdays and anniversaries. I've been using their service ever since the lockdown has started. Even I was skeptical when I first started but till now they haven't disappointed me.

Provides Excellent Service and the products are awesome and pocket friendly... best app for surprising your loved ones on their special occasions... Loads of Love and Best Wishes to my favourite App

Enclosed are the pictures of the flowers delivered today.

It is totally unacceptable, unprofessional and the worst services rendered. Flowers were wilted, old and the arrangement definitely not worth the money paid.
On contacting customer service, no one bothers to do any service recovery. A total waste of time and money.
Please refrain from being misguided through the fancy pictures that one gets to see in their website. Reality is exactly opposite

Their service is exactly what a customer expects while ordering online. The flowers delivered by them made my day and the cake was so tasty. Plus the communication and service was so friendly that the whole process was carried out smoothly without any problems... A must try experience!

Thank you so much for prompt and online delivery. Everything was as good as expected.
Thank you to your hardworking delivery team as well. I sent a cake and a bouquet for my mum dad from canada to Amritsar

Best cake and tasty cake always. Cake was same as shown in image best quilty. Look wise unique. Thanks fnp