FlowerShopping

Warning, do not buy your flowers from this store as they may have the worse customer service I have ever seen.

Experience
Purchased an arrangement via flowershopping.com website for a funeral and the photo illustration on the site was not what was received. Instead of receiving a vase that was in the photo I received a box which made the flower look much smaller than the dimensions they listed online. Not only was this embarrassing, but when the customer service supervisor called me they offered a $5.00 reduction for my next purchase and indicated that they have the right to change the arrangement and base. The response may be one of the most ridiculous things I have heard and must admit that this in my opinion is false advertising.

Don't get embarrassed the way I was.

DO NOT USE THIS COMPANY, FlowerShopping.com. My Mother was trying to send her cousin flowers, who had just gone through brain surgery. She ordered the Saturday 1/27/2018 and payed EXTRA to get same day delivery. It took 5 days for her cousin to receive the flowers. AFTER multiple emails and a girl named Jennifer saying they do not have managers and hanging up on her, the flowers got delivered. Once delivered they looked like dried up, 2 week old nasty flowers. Oh and THE FLOWERS WERE SUPPOSE TO BE ROSES... THERE WAS NOT ONE ROSE! My 10 year old niece could have done better! FlowerShopping.com under delivers on their products and has horrible customer service. You, FlowerShopping.com, should do better and try harder. And my mother deserves and apology and a REFUND!

I paid an extra fee for same day delivery. Never happened. Then I emailed half way through day two to follow up, received a confirmation that flowers had been delivered, called my wife to see if she had received yesterday's" surprise". She had not. Called flowershopping.com to follow up. Held for a good 8 minutes, then the person who picked up put me on hold again. "Surprise Flowers" were eventually delivered at the end of day two... I never new sending flowers could be so STRESSFUL!

Beware of bait & switch policy
BEWARE: Of Their BEWARE of BAIT & SWITCH... I ordered a beautiful antiqued basket with beautiful purple flowers and a delightful plaid ribbon for an important Business Partner. What was delivered was Cheap Basket - Ribbon and Girly Pink Flowers... They must make a strong profit margin by switching. Stating that they can 'Substitute' does not make it Ethical!
The photo on left ordered = Photo on right was received.

Horrible arrangement delivered. Looked like a 5 year old picked some flowers and plopped them in a vase. I am contacting my bank and presenting them with evidence and hopefully will get my money refunded unless I hear back from this shoddy company. I have photos if anyone would like to view.

Ordered flowers from Canada for a funeral in the states. I ordered the deal of the day funeral Spray, paid 140.00 U.S. which is approx 200.00 Canadian. The details of the standing Easel was a mixture of flowers. I could not believe my eyes when I say the arrangement. I have never been so embarrassed of the flowers I ordered they were green wilted roses and greenery. That is it! I called for a refund and they refused to give me one, which I feel is totally wrong.

I placed an order on Wednesday, for delivery to a funeral on Saturday morning by 11 AM. I received a confirmation email and the charges hit my credit card the same day. On Saturday, at 2 PM (after the funeral was over!), I received an email advising that my "order could not be fulfilled" and was cancelled! No reason provided, and obviously it was way too late to place another order from another florist. Absolutely unacceptable, and abysmal customer service!

Ordered flowers for an anniversary and paid an extra rush fee for a Saturday delivery, but my order did not arrive until the following Tuesday! The flowers that arrived were not the bouquet that i had selected and the arrangement was a total disappointment. To make things worse I was over charged on my credit card bill even though I had a written invoice with a lower total price originally e-mailed to me. I will never order from this company again, and I'm mad enough to take legal action against them just to get even!

DO NOT USE THIS COMPANY! I am not even sure if they are legitimate. I sent flowers for $80 for a funeral. There was no follow up or confirmation. I called every other day, sent an email which initiated an automated response that said not to email more than once, or their response would be delayed. No response. I called, they asked if I asked the recipient whether they received the flowers? Then they said someone would call right away with confirmation. No one called. I finally found out 22 days later, that the flowers were never delivered. If I had not been persistent, they would have kept the money. Stay away from this company! I still have to get my money back. Don't put yourself in this position.

TERRIBLE EXPERIENCE. I needed flowers delivered to a funeral and I get an emailed from them saying that they were not able to make the deliver in time (if I knew that it would so difficult for them I would have went with a different company), and as a result this caused a lot of stress on my family. They gave us the option to cancel the order or to resend the flowers to the family's home. We wanted to change the flowers to a different style but they weren't even able to do that. The quickest they are able to deliver the flowers is one week later and that is just too long. When i was talking on the phone with the staff member it was also very poor service and the staff showed no sympathy what so ever. I will never order flowers from this place ever again.

Tried to reason with this company FLOWERSHOPPING.COM to tell them that I had no idea that I was in a USA site, that I am from Canada and nowhere does it state that this is a US company or US funds. I was in a local website wanting to order flowers for my mother`s 80th Birthday. The garbage I got for flowers cost me 98.00 US. The greenery was all wilted and only 2 types of flowers in the bouquet, total of 7 flowers and rest wilted greenery. What a joke. PLEASE BE CAREFUL! They said they were going to give me a 8 dollar credit. WOW... In this day and age I am surprised that they are getting away with this. Call it what you want, they are deceiving and stealing from people. This may be a case for the courts.

I ordered flowers and a mylar "It's a boy" balloon after my grandson was born. The balloon was never delivered. I sent an email immediately to their customer service and received a response that my email was received and not to send additional emails. Ten days passed and I never heard back! I finally called them. They made me wait while they contacted the florist who delivered the flowers to "make sure they could get reimbursed" before they reimbursed me. Really?! When asked why they never responded to my email complaint I was told they never received it! Really?! They take your money and then could care less about the service they did or did not provide!

I ordered flowers well in advance (2 weeks) and on the day of the delivery they called me to inform that they did not have the flowers i choose, they asked me to change the order and the delivery day (because they could not make same day delivery) which i did. The next day of delivery they call me again with the same excuse plus change of date of delivery plus the item couldn't be delivered on the flowerShopping packaging. So I cancelled the order. In summary i was unable to send the item offered on their website and i got refunded almost 10$ less.

I ordered a chocolate lovers basket as pictured below for a family member in the hospital. I asked for a 50% refund since I got LESS than half of what was supposed to be in the basket and I think that is MORE than FAIR! At first, they offered me a 20% and then 30% and then 35% final offer. How ridiculous and fraudulent to take advantage of people who are unable or not close enough to loved ones to deliver something themselves! I have put in a complaint to the BBB. I have learned my lesson and will always check reviews better.

Flowers were sent to a Toronto's Funeral home and some flowers were faded, crushed plus I had upgraded for a premium flower arrangement and it was definitely small and only a basic size... Very disappointed and embarrassed for my arrangement. I asked the funeral agent to cut all the faded flowers so it could look better. Please note the price is in US dollars and not Canadian which I had not noticed when I paid. After complaint they offered to give me 10% off only on an arrangements that cost me well over 110$. After being insulted by the offer the gave me 20% which only covered my difference for US money exchange. They should better choose who works for them and make sure they can offer quality.

I will never purchase flowers from flowershopping.com again! I ordered the flower arrangement of the day, thinking I was ordering from a local florist. The picture for the arrangement of the day looked lovely. Anyway, the flowers my mom received were significantly different than the photo (cheap flowers in a vase, instead of high end flowers and candles in a table centerpiece), despite the high price I paid. When I called to complain, I was told that the the photo was "generic" and that they weren't required to send an arrangement like the photo. I understand if a florist is out of certain flowers, but this was an entirely different arrangement! This is false advertising by flowershopping.com. There are many other options for ordering flowers. Definitely choose a different company! This was a scam!