Floor & Decor

I give them a 0 star rating, but had no choice to choose 1 star.
This business is run poorly. It's not just one store. I will gladly wager it's all stores. Dealt with the stores in PSL, Boyton Beach, and Rivera Beach. All of them had awful customer service. Nobody wants to help you or accommodate you. It is obvious that they are there for a check. I find it hilarious that this company is giving out free money. They are basically paying people to do absolutely nothing, except to sit on their asses, talk to coworkers (however, they can not acknowledge you), and play on their phones. I guess for their employees it's a dream job, you don't have to work to collect a check. For a consumer it is an absolute nightmare to deal with them. I strongly suggest corporate to visit their stores and clean house. After spending over $5,000 with them, I can assure you, I will never step foot in a floor and decor store

After 15 months of looking for tile that was bought there 14 years ago, Carlito led me to the closest matching tile that I found and I bought. He then led me to Caesar in the design section and he was great. Then I had to pick up my order at the back of the store and Russell help me and he also was terrific... Since he lived in my neighborhood and he had a truck he delivered my tile and unloaded it in my garage talk about above and beyond all great guys great experience which makes my flood issue not so bad.

We began our quest for an engineered floor on May 14. We paid for 500 square feet. The first delivery was a couple of weeks later. The wood came in the wrong color.
There has never been a phone answered at this company. No chat answered. We have spent 9 hours in the store trying to get the right product.
A manager named Gabe told us that he would arrange a new shipment and have the first picked up. He did neither and of course, we had to start all over. Then we met Todd Harris, another manager. Todd is the real deal. He followed up, found more product and had it shipped to Pompano.
We just got our delivery today, June 25 after spending another 2 hours this morning trying to chase down our shipment.
There is NO customer service at floor and decor. If not for Todd, we would have just gotten a refund and moved on. Floor and Decor will never answer a phone, chat or email. They make millions every week but have NO staff. It's ridiculous.

I called Floor & Decor seeking information about tiles that
I picked out for my living and dining room area. To my suprised I was greeted by a lady with an inviting personally. Her name is Yvette. I explained my areas of concerned and she was extremely helpful. She was very knowledgeable about the product and gave me authentic information so that I can make an educated decision. She even follow-up our conversation with a phone call giving me additional information, including price of the product and the number of tiles in stock; she over extended herself going beyond a point of duty. This is what I call excellent customer service.
Gwen

Although F&D advertises that they deliver to the Keys, they do not. They will place your order with a delivery service (R&L) who will then refuse to deliver when it requires backing down a road. It will then take over a week for F&D to issue a refund claiming they need the order back from their shipper before they can do anything. In the meantime you have no flooring and F&D is holding your money.

THE DON'T CARE ABOUT ONLINE ORDERS I DID ONE YESTERDAY I CALL BEFORE PLACED MY ORDER AND THEY SAID THEY HAVE IT IN STOCK AND 24 HOURS LATER I CALL AND THEY SAID THEY RUN OUT OF STOCK THE PRODUCT AND CANCELED MY ORDER THAT'S UNRESPECFUL AND HAPPENS IN DIFFERENTS STORE NO JUST ONE UNPROFFESIONAL PEOPLE SO EXPENSIVE TO BE LIKE THAT

Shopping in the new Waltham Woods Rd. Store everyone was so helpful. Cameron, Alex and Austin knew exactly what I needed for my tile installations. Made the shopping process stress free. The largest selections I've seen and high-quality materials. Definitely will come here for my next projects!
Ms. Adams

I have purchased over $6,000 of Flooring, Ceramic Tile & Bathroom Vanities. Material was acceptable quality. The issue we had with the company are as follows. #1. Delivered a vanity to our mailing address not the delivery address, why I tried to rectify they told me we would need to provide labor to remove the vanity from their truck. They owned delivery off the truck. #2. Ordered & paid in full for Stair nosing that took 13 weeks to come in and before I could pick it up they sold they to someone else. With no notice. #3. This company has no understanding of customer service. Material is slightly cheaper and if you are buying in stock items its fine, but if you need help or special order material, DO NOT PURCHASE FROM THIS COMPANY.

80,000 sq ft. Everything you need. Stephanie Corlew, our design consultant, was amazing. In and out in 45 mins. Kevin Conway from pro desk was also great.

Linda Lindsay was our designer at the Katy TX Floor and Decor. She walked us around the store and guided us to the perfect colors and styles. We walked in not knowing what we wanted and walked out with the perfect combination for our new home. She let us take our time, made us feel comfortable and never rushed us.

Floor and Decor denied a return of tile indicating that the purchase was outside the 90 day return policy. The purchase was within 90 days. The floor manager also cited that the tile was not longer stocked by Floor and Decor and could not be returned. This comment is 180 degrees from another employee's comment that told me I could return extra tiles that I did not need. When I mentioned this information to the floor manager, she ignored it and denied the return of the tiles. I have a 3/19 receipt indicating the purchase of the tiles that Floor and Decor denied as being over 90 days. DO NOT TRUST THE INTERNAL RECEIPTS THAT FLOOR AND DECOR MANAGES WITH YOUR CELL NUMBER!

In a situation where materials are in short supply and labor is also difficult to schedule, Floor and Decor's 90 day return policy less the additional days the store decides to knock off the purchase is out of touch with the reality that people have buying materials and scheduling tile layers.

My recommendation is to buy from another supplier than Floor and Decor unless you want boxes of tiles left in your garage.

Purchased $2000. 00 worth of tile, 200 worth of grout the highly recommended, 900 worth of marble saddles and edging. Made 16 trips back and forth. Had a licensed contractor install the tile. Needless to say the grout they nightly recommended (after following said instructions) never cured. Me, a 115 pound woman with nails was able to lift the sheets of pebble off of the floor. After a face to face encounter to address the problem, as well as a phone call Mike the manager at the store in Toms River, told us we would have to send pics and dispute it with the manufacturer. They sold us all the products and did not back them up at all. Needless to say we have to spend another 600 to redo the floor cause it can not be reused unless Picasso is going to set pebble by pebble. This company sucks and would never use them again! Oh and none of this policy is on a receipt. I can't read fine print. Mike didn't seem to know as well. I guess we hire managers now to read off a screen and get paid more!

Purchased Peel and Stick stone planks. After a week the stone started separating. Visited the store to express my concerns where I was told to file a claim and wait for inspection, more paperwork etc... Having to wait for a claims department to address a simply bad product is not an expected customer service response. First I will not recommend Peel and Stick Product to anyone. Waste of money and time. Second, very disappointed of how the store handled my concerns. The product was recomendated by the store as a quality alternative to stone veneer. At 7.99 per Sq ft. And with a statement of easy installation and long lasting product I feel mislead and cheated. The planks started peeling off the wall in just one week. Not only the glueed side is peeling but also the stone separates from the sticker. Bad product made of cheap material and overpriced. One star is generous.

I needed to purchase tile for my bathroom floor. Employee Kevin Brown helped me with everything, including selecting the type of tile best for my project. He helped me every step of the way in selecting materials and even loaded my car. This is the kind of customer service we all hope to receive and so seldom actually experience. Thanks to Kevin for providing excellent customer service.

The absolute worst place to do home renovations! Customer service is the worst you will ever experience at EVER store. The samples they post in the store are nothing like the actual products, they pick and choose what they want to sample and then when you buy the item and install it, it is nothing like it looked in the sample. When you bring it to their attention, THEY BLAME IT ON YOUR CONTRACTOR AND YOUR OWN NEGLIGIENCE. They expect you to inspect every item because clearly they are too lazy to do it themselves. If one store doesn't have something and they have to call another store to get it, good luck getting the other store on the line, no one picks up their phone and if they do, they say they are "to busy to check for the item so pay for it and drive over and if they don't have it, they will refund you" lazy and unacceptable. The escalations team is useless, they put you through the ringer for them to come back and do nothing for you. They are rude in store and incompetent to get anything done. Stick with Lowes and Home Depot. They at least know how to treat their customers.

Emily warehouse associate at floor decor fairless hills was super helpful and friendly put flooring right in vehicle for me.

Five stars
Great!

The customer service was great and he helped us with our purchases and made the experience fun and easy. Thank you Carl for your help and jokes :)