Floor & Decor

Went into the store the other day looking for pencils for a project I was working on and ran into Adrianne Powell who jumped in right away and helped me find what I was looking for, pulled it all together for me and set me up with a quote in the system witch made check out a breeze.

Supper disappointed from this store! They said your floor is at the port in it is gonna be delivered in 2-3 weeks. After 2 weeks they are saying we don't why but your order is still at port! God know when i receive the hardwood floors!

My wife and I bought a house in the area, and was working with a contractor on remodeling 4 baths rooms and a laundry room. Contractor made it seem like it was an easy task to just go get tile for our home. When my wife and I went to several tile shops, we could never get one on one with a specialist. We became very overwhelm with this, until we went to Flooring Decor in Algonquin, IL and met Donna. She was a God send. She listen to us and even ask for pictures of each room and ask us what we were looking for in a final completion. She listen and took so much time with us, and explain our options. She put several pattern together and then we all had direction. Donna, is a blessing to Flooring Decor. She extremely knowledgeable, patience, listen and incorporates what the customer what's. Donna is an asset to Floor and Decor. I big thank you, and these words aren't enough to say. Will provide pictures when jobs are complete.
Thanks again Donna

We ordered tiles and received several boxes together that were fine. We ran into a problem when we needed one more box. We ordered the one box and it arrived with broken tiles. We ordered another and it arrived with broken tiles. We were dealing with the North Charleston SC location. We told the company about the problem and even though were paying over $100 for shipping they would not promise to get them to us without damage. Totally unacceptable! We received mirrors and delicate items in the mail from other sites and they are fine. I have never paid so much for shipping and had such disregard for the condition of how the items arrive.

We are small business owners. With people like Terry & Daerica at the Richmond VA store helping us, it makes our job much easier! They are an example of what customer service is all about!
John & Christine

We were at the Highlands Ranch store today. Millie helped us, and she was great. She helped us focus on the right questions to ask. She steered us toward product options we never would have found on our own, and all her ideas were super. If you are ever at this store, be sure to ask for Millie. She was the best.

We bought flooring for an entire 2 bed/2 bath condo. Liz in the Pembroke Pines store was very knowledgeable, and professional. She is amazing! 5 Stars for her! Would highly recommend her. Unfortunately, the delivery experience was a nightmare. We don't live at the condo. We waited all day, called several times, waited for 10/30 minutes on hold, each time. Never giving us a time. Finally, at 4 in the afternoon, my husband called again and was told they would be there in 45 minutes. Didn't show up until 6:00, stayed in the truck because there was light rain. The driver would not put flooring in the garage. Left it in the driveway. The driver had a very poor attitude and complained the entire time about how much work he had to do. His name is Leandro Garcia. I would strongly suggest you all change this delivery company. I would not recommend anyone have the material delivered. The entire experience was a total nightmare!

Had the best experience at Floor and Decor Paramus, NJ location today. Oustanding customer service provided by Antonio! Needed help with marble tile on a reface of existing fireplace in my home. Antonio had a wealth of knowledge on tile as well as everything I would need to complete the job and all of the many products the store had to offer for this particular project. He was over the top helpfuland patient answering my numerous questions. This man deserves a raise! I normally dread going to these type of home improvement stores because it is very rare to get the undivided attention that Antonio provided. Antonio gets 5 stars! Only wish all stores had more customer relations staff like Antonio who made it a great experience.

After a few rough starts with inexperienced salespeople and trying to use the atrocious telephone system(forget it!), I finally was connected to KEVIN TRINH who is their superstar! Kevin did what he said he would do, followed up with me and found my required tile in plenty of time for my job, He is amazing! If you go there, be sure to ask for KEVIN!

I purchased 3 granite countertops on line from Riviera Beach Florida. Built an A frame and went to pick them up. I had to wait about an hour and a half. Short staff. They have a budget I understand. The first slab came out and I noticed one corner was busted along with some chips on the edges. The wearhouse guys informed me that the other 2 were broken and that was all they had of that particular design. I went inside and talked to the pro desk, Victor, who was very nice. He talked to the manager,?, who was very nice. We work out a deal, which was very generous. Another hour. They started loading. Then they inform me there was only one backsplash. I go back in. No more discount. No resolution. No good. Another hour.
The bad model part is; (1) they put them back in inventory. (2) there was never a mention of selecting another color from stock, of course I was too tired to mess with it bye this time and it was getting late. I went 100 miles to pick them up and they knew it. (3) during the time I was there I witnessed another pair, forklift driver and flager, dumping useable tile in the dumpster. I have kept old tiles from years past for to make some interesting designed flooring.
Now what are they going to do with those bad countertops? Can you say dumpster?

Jason Rivera in flooring is the most helpful AND knowledgeable salesperson I have had the pleasure of dealing with in a long long time. He special ordered a piece of reducer for my vinyl plank flooring to match my exact flooring when other salespeople told me there was no such thing. I am very grateful for his help thruout the entire process!

On this sunny winter day, I drove over 40 miles to purchase tile from the Nashua store. I asked to speak with a designer who showed my wife and I one possibility then she was called away because another customer came in. We wandered aimlessly around the store and she never returned while she tended to the other much more important customer. Never came back to check to see how we were doing. We kind of settled on a tile. Finally, I found someone on the other side of the store and told him I needed x amount of boxes. He was nice enough to come over, count the boxes and said there wasn't enough. I asked if they expected more to come in and he didn't think so but told me I drive to 2 other stores at least 40 more miles away. I asked itf there was home delivery and he was very unclear. After about 2 hours we left and bought tile from Lowe's at a much better price. The worst customer service award goes to this crew. I especially liked the 2 employees sitting on boxes the whole time just chatting and not helping anyone. Shame - shame -shame Floor & Decor.

I heard about this floor and decor establishment having a grand opening today, and decided to check it out. Definitely inspired to remodel and buy from here. Oscar was friendly and helpful. Unlike many of the other employees Oscar's personality made my tour of the place a pleasant one. Everyone should follow Oscar's example with customer service!
A friend went as well and mentioned how he wasn't greeted or acknowledged.

First order was not filled correctly (left off quarter round) that was purchased which made us have to go twice for pickup and correction.
Second, filled baseboard portion of order in 8 ft increments versus 16 ft which was purchased. Called Dale Mabry store again several times and was either kept on hold for 30 mins or teated in a very rude manner.
Third, woman said that I received 8 ft baseboard as that was the only size thst would fit in truck. What? The guys that picked this up gad a very large and lengthy trailer that would handle longer than q6 ft. She just lied.
Fourth, asked for correct replacement of the 16 ft baseboard and the women said they had plenty in stock which was the lazy way to get me off the phone. I insisted they physically go back and check to see if baseboard was really there. Again, on hold forever and when the women came back and said they were damanged and I should go to Wesley Chapel. We would have come again for another incorrect order pickup.
Never once did she act apologetic. She blamed it on the Wesley Chapel store as that is where I purchased the items to be picked up at Dale Mabry store. She spoke badly of the other store which I said was not professional and that she should not air company dirty laundry with the customer as it was a Floor Decor series of mistakes and she should represent her company better than that.
This woman and the ones before seriously need training.
Wesley Chapel store is wonderful and everyone at that store goes above and beyond to correct problems and finally fixed it for us.
Perhaps Wesley Chapel store should cross train their counterparts?

I purchased a large amount of wood flooring from Floor and Decor. I attempted to make a payment same due date but 3 hours past 5 pm. Store would not remove late fee. Last time I will make a purchase from this store.

Asked the salesman what floor they recommend for a power chair because my wife has MS. We were instructed that the LVT was for sure the way to go. So we bought 5k worth of flooring and had it installed. The floor started breaking within 3 weeks at the seams. The store managers were Zero help. Finally found who to talk to at corporate. They had floor inspector come who said the floor should have never been used with chair. Denied any refund or discount. No legitimate reason just zero help after putting in what they told me to buy.

RUN AWAY FROM THIS COMPANY
In less than a year of installation of their Urban Walk Vinyl flooring (12"x24") over a solid plywood floor, the product, in several areas, is warping and cupping upward causing the corners to be extending higher than the rest of the product producing chipping, unevenness, and broken connection channels to where some tiles are totally unattached. Customer service is non-existent, you can't get anyone to answer or return a call, e-mails to store managers are ignored, and calling the store is an exercise in futility. I sincerely believe that their company Mission Statement is to frustrate you enough to give up and take the loss. I have made at least a dozen phone calls after I got through one lucky day and was able to actually talk to a rep, even got a claim # - not one word since, going on 10 weeks of aggravation and disgust.