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Flightcatchers is an e-commerce company offering online travel products and services, including flights, hotels, and packages. They are part of Polani Travel Ltd, a family-run business established in 1965.
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I have been booking with them since 10 years now but had the worst experience ever rip off they eat your money instead of refund i had to call 100 times to ask for my refund and wanted to forward the dates in an emergency but not helpful at all they have eaten my hard earn money 650£ its a fraud usually they should charge some percentage for cancellation but they charged me the whole ticket and only refund me one ticket never ever book your tickets with them very very bad experience.
Anila Syed
Avoid this company at all costs. Once they have taken your money, they don't know you. Rude customer services who keep hanging up on you and not return your money.
Dear Rooha G.,
Thank you for taking the time to leave us a review. Your feedback is very important to us and we believe your issue has now been resolved.
Please do not hesitate to contact us if you require further assistance.
We look forward to being of service to you in the near future.
Customer Care Team
Please avoid this unprofessional fraud company…
Mr Huzaifah and Mr Farooq provided me wrong information booked my flight in red list country on purpose. Please avoid this unprofessional fraud company they are scammers I have booked my flight after couple of days heard that due to COVID issues turkey is in red list and you are not allowed to travel to Saudia via Turkey I have rang to customers services and inform them the turkey is In red list they said don't worry the flight is still going I was kept ringing since two weeks everyday they said flight is confirmed when I went in airport they said the flight is not going through I have contacted to customers services they refused to accept and say it's not their fault its my fault, and now I won't get nothing no refund or flight changes then I contacted to Turkish airlines they said I should get full refund now Mr Syed Fakhar saying I'm going to get refund but he will deduct admin fee £50 this is ridiculous they ripping off what job have they done even they made my big loss PCR test parking fee hotel reservation charges I have to pay everything If they would have told me before I was able to cancel my all bookings I'm really disappointed please please don't trust on them they dont listen to you at all. Great scammers
Dear Aliya A.,
Thank you for taking the time to leave us a review. Your feedback is very important to us and we believe your issue has now been resolved.
Please do not hesitate to contact us if you require further assistance.
We look forward to being of service to you in the near future.
Customer Care Team
Answer: There are many companies that are less expensive than flight catchers with only a £4 or £5 difference. However, with my experience with Flight catchers, I am sure I will get better service. This is why I will always use them even if they charge me more. It is a matter of assurance and trust.
Answer: Definitely, it a legit with very professional and decent employees
Answer: Excellent customer service Professionalism Friendly and patient employees Fast response


Dear Anila S.,
Thank you for taking the time to leave us a review. Your feedback is very important to us and we believe your issue has now been resolved.
Please do not hesitate to contact us if you require further assistance.
We look forward to being of service to you in the near future.
Customer Care Team