FiverrReviews 1,136

If your reading this, USE UPWORK INSTEAD!

I have been a fiverr customer for almost 3 years. The quality of their freelancers has plummeted. Everyone on there has little to no prior experience in their particular skill.

Recently, I had a major issue with a freelancer, one that I've never had. The freelancer coerced my to nark his work as complete and review this gig... even though he never finished my work.

I contact support to request a refund, with clear evidence if my case. Their customer service team is an incompetent as the freelancers. Their reply: "Sorry too late, should've contacted us sooner". How could I have? I was doing the adult thing and trying to reason with the freelancer myself before finally escalating it to fiverr.

You should take accusations like this seriously, and review them to maintain freelancers that are the utmost quality. Like upwork. Instead... you accept everyone. And when a customer complains you tell then "good luck and goodbye". How can you make money from freelancers if you have no customers.

You've lost me is a customer. FOREVER!

I created a seller account on Fiverr - from account creation to date, I've been unceasingly inundated with scam gig requests. I'm a data scientist, and offer freelance machine learning dev experience on the side. Literally every request except one that I've received - and I get them daily - has been some variation on the following theme: "I (buyer) and from (some foreign country) and want you (seller) to set up a fake account for me on (gigging platform) because (bogus reasons ranging from work visas to online censorship)."

There exists no means for sellers to report scam requests, and therefore I'm stuck dealing with these messages until the accounts behind them are banned. And in spite of what Fiverr claims, this DOES impact my response rating on-app (not all scams are caught), which currently sits at 60% despite my perfect non-scammer rapport.

See attached my entire message log. Literally every message excepting one is from a scammer. The one non-scam account that did message me was asking me to commit academic plagiarism; that's not much better:(

Fiverr is either in WAY over their head with this, or willfully negligent at maintaining a positive environment for their sellers. All it would take is one machine learning intern with a substandard message dataset to build a spam filter for these sorts of things - Fiverr, if you're reading this (and I suspect you aren't), I'll build it for you.

My mom, dad, brother, and I use a single computer at my home. We all had our own fivver accounts because we wanted to get free money for each other's orders. One day they email me banning me and my families accounts permanently because they tracked them to be on the same IP. I emailed them to fix it but they were unwilling to budge. They didn't care what I had to say and they never allowed me to state my case. They don't seem to care about their customers or creators.

I was asked to pay my $420. Which I did, weirdly it said error every time and said my card would NOT be charged. Well horrific surprise when we realized that oje card was charged twice with $420 and another card was charged one with $420. That's a total of $1260!
When contacting them the first representative didn't even bother reading just told me to go and pay again and send me the link. Heck no! I already paid 3 times!
I've gone through 7+ representatives and each and everyone of them says something else. Also they then lost my credit card info (the ending figures and name) TWO TIMES! To see where my money is or went!
To this day we have received ONE payment back, now they are starting firstly to blame another company who they use for payments. Then they started blaming MY bank for HOLDING the fund. Why should my bank hold the funds? They don't!
I've waited to do a review as I hoped this problem to be solved ASAP, and actually considered moving forward with the artist! But after being passed on from one representative to another AND then then blaming firstly a company that apparently takes their money and payments and then continuing to now blame my bank for it. This is OUTRAGEOUS!
It's been 11 days since I made all payments and filed complain etc. Fiverr also promised to have the money back in my account from 7-(MAX)10 days! Again I'm still missing $840!

Stay away! Far away!

This is one of the worst companies I have ever come across. They read all your messages and because they misinterpreted what some people were asking for they deleted my account without warning(but allowed other vendors to stay on the site when they were offering the exact same service), they withheld my earnings in their account for close to 2 months and claimed that it was my fault for not knowing how to use my computer correctly to withdraw the funds, and they are extremely unprofessional in their practices. They also take a huge cut of the earnings and then they won't even release them in a timely way. I had to wait 8 weeks, and the only reason I got my money was because I told them Id report them to the BBB and other online sites, which I plan to do for as long as it takes to make this company realize they can't treat people this way.

Their site is impossible to traverse or communicate with anyone. They put in a wrong user ID and password information in my account. I have tried repeatedly to get in to my account but I cannot get in. Fiverr was able to charge my American Express quite easily but hey will not communicate with me, nor will they make things right!
The person in India with an American name was misleading and could not understand me either.

I am a new user, I have received a coupon of 20% for my first order, the coupon wasn't applied in my first order - a technical issue, then I contacted to their customer support and ask for a refund, they didn't agree to refund me and offered me a new coupon for my next order, then I purchased a new order and the coupon wasn't applied again, the 20% coupon was equal to 300$ discount - again, technical issue. I contacted their customer service again and they don't agree to refund me for these amounts.
I contacted to PayPal and hope they will help me.
If you care about your money - Do not use fiverr services! Do not do my mistake!

I have been seeing fiverr for a while now and needed a professional logo for my ecomm business. After setting up my account, I filtered out what I wanted, to include an English as first language seller. I messaged the person saying I need a logo that will fit and be able to be adjusted to etsy, facebook, twitter, instagram and be used for a business card. I asked if he could do that, a quick reply back and he said he could and to select the medium gig. So I gave them my money and the person sent me generic logos that looked like they were for tech companies or a paper supply company.
Despite telling him what my business was and giving him all of my links, I apologized to him and explained that despite all of his hard work, I could not use any of them. With no real communication other than thank you for your feedback he sent back 3 useless logos.
I then contacted fiverrr (who does not have a phone number) saying I would like to cancel, they told me to resolve it with the seller and to try to communicate with him. So I asked the seller to cancel and he said that it would hurt his business. So I gave him one last try and he gave me mediocre options. I approved them and then asked when I would get ones that I could use and he continues to send me bad files that turn black when I use them. They wont format to etsy. After 2 weeks he has asked me what size the one for etsy has to be. After 2 weeks. I have been back and forth with fiverr and they keep telling me to talk to him and not get frustrated - i was supposed to have a good logo in 2 days not fighting for 2 weeks.