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Fitness Superstore has a rating of 1.3 stars from 62 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fitness Superstore most frequently mention customer service and year warranty. Fitness Superstore ranks 106th among Fitness Equipment sites.
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I had purchased a treadmill from this company and paid extra for their instillation service. Unfortunately the workers damaged my wooden flooring along the entire length of my ground floor. I reported this as soon as I could (within 24 hrs of instillation) as I had a relative there for collection. The company are denying fault as they are saying I didn't report it immediately on instillation. I am now having to go to a small claims court to try and get the money for my repairs. PURCHASE AT YOUR OWN RISK!
The damage they caused more than the cost of my items!
The company are now even trying to silence my review on certain websites and are lying by saying that I had ignored their correspondence back! They denied all responsibility and are still denying it! PLEASE BE CAREFUL-UNTRUSTWORTHY COMPANY WITH POOR MORALS
All the top fitness brands are represented, such as Kettler, Life Fitness and York. For those planning their own home gym there is a superb gym planner feature, which allows you to lay out your various pieces of equipment in a virtual room, to best use the available space and check that everything will fit.
Answer: They are a legitimate company, as I have received a fault piece of equipment, but have been scamming me for the last 4 months by not delivering a working piece of equipment.
Answer: You can get hold of a salesperson over the phone but there is no way to contact someone in their Customer Services department. This seems likely, as customer services is nearly non-existent. 2-3 weeks to respond to e-mails and the sales people state they will pass on requests, but nothing happens.
Answer: Looked professional, should of checked out all the complaints of there customer service.
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