Fitness SuperstoreReviews 62

I purchased a Nautilus R628 in March 2020. I had problems almost immediately with the chair. After several weeks an engineer finally attended to the machine. He left but the item was still not right. After sales service was shocking. Generic replies to emails, no call back, no apology.
In the past month the flywheel no longer offers any resistence. The bike is now effectively useless.
Again no interest at all. No personal service and no effort to resolve.
Avoid company at all costs. I spent £850 so not cheap either.
Service is so bad they don't deserve one star!

I ordered an Olympic bar for my son for his Birthday and paid for Express delivery to get it there on time. Delivery company said they couldnt find the address (but didnt bother to call for directions on the number they were given). Called FS first thing in the morning and they said they had emailed the delivery company with directions, contact numbers and instructions to redeliver urgently. 4 days later still no delivery. I called FS again - the phone just rings out. I have e-mailed twice - no reply. Extremely poor customer service. No sign of my goods.
Not impressed in the least. I would suggest looking elsewhere

Ages to get through, some rubbish products, lousy staff service don't do as promised, don't listen properly, hopeless deliver time, no call backs as promised, in the end we bought elsewhere,

Despite a helpful chat experience when buying my bike, I have then had the worst ever experience since purchasing and am 100's of pounds out of pocket. Reported a fault with a brand new bike within 14 days of receiving it. Eventually sent parts to replace myself following a dodgy video which didnt even match my bike. Product still not working now saying I've to pay (to receive the exact same parts again). Honestly avoid at all costs - there are plenty of companies who will treat you 100% better and not steal your money!

Bought a cross trainer from them, but had to be returned as faulty. They arranged collection and promised refund within 10 days of receipt of the product. This has now passed and no refund. I am now out of pocket having relied on these funds. They refuse to answer emails and their phone line cuts you off. I have used them numerous times and most of the products are excellent, sadly their back of house support is terrible, so I have to warn people to avoid this company.

Extremely poor. I have placed many orders with this company and only had one other issue previously which I put down to a one off. I placed my order *******192) on December 26th. It didn't arrive until 8th January (far outside there delivery timescales) and one of the items was incorrect, they sent me a cheaper product. I emailed straight away which a photo and even with a chase email I haven't had a reply. I have called twice and they don't answer the phone. From reading the reviews it seems that lots of others are having similar problems which is very telling.

I brought an exercise bike from this store in September 2020. Paid for it to be installed. Used it 5 times and the crank arm came off the bike. Not fitted properly by installer despite me paying over £100 for this. Have not replaced bike. Expect me to fit the broken part! Still waiting for the part to be sent seem to pass the buck around their own organisation. Not really a professional outfit, customer service is very basic. Would really recommend you don't purchase from them. Don't even follow their own repair policies. Only positive their website is easy to find

Ordered cycle, order come quickly, had to call them the next day as faulty as noisy chain and bad vibration, after emails and a number of calls this is their final statement, as below

There will always be some vibration from this cycle as it is chain driven, much like an outdoor cycle. However, we are happy to assist you if you believe there is a fault.

Please advice which parts you believe are faulty and we will be happy to replace them for you.

What a joke faulty goods you have to fix yourself complete insulting joke.

Bought 4x 5kg plates back in July and just after a dozen times of usage 2x plates opened at the bottom. Contacted customer services 4 times and just got ignored.
I never drop the bar to the floor. Careful usage of my equipment and still didn't last 2 months. I wonder all those good reviews? Maybe those reviews were left upon receiving the product and never after some use or all fake!? Because my review never gets approved to be shown on their website! How convenient, right?!
Just avoid. Spend a bit more and buy better quality product

I have spent nearly £6,000 over the last 2 months with Fitness Superstore everything went well until I have ordered the wrong rack along with 3 medicine balls – the rack I bought wrongly was for swiss balls, I have called the customer service to exchange for correct item. After that I received two emails one stating the new order and the second one informing that I can return the item but they won't assist me in any way, basically it's my problem to return the stability ball rack. Despite the fact that the stability ball rack was weighting only 14kg no other company would like to take the job because of the dimensions of the box.
I have never come across company who is so customer unfriendly… they have to deliver the right medicine rack which I already purchased, what is the problem in picking up the other one? They wouldn't need to make a special trip for it. The customer service is awful the girls are so rude and arrogant. NEVER EVER AGAIN!
Be careful with this company when you are ordering. You won't be able to return the item. They make it impossible unless you live in Northampton area.

This a zero star review.

Ordered my items 3 months ago. Got the wrong items sent to me which they admitted was their fault. Took 5 attempts to collect the incorrect items, by which point I already received my money via credit card dispute through my bank because of evidence provided and time elapsed. Now they're sending replacements after they received their products back, when I explicitly asked for a refund in the first place! I have refused delivery of these items. I NEVER ASKED FOR REPLACEMENTS TO BE SENT TO ME. You have your products and I have my money. Leave me alone!

Worst retail experience I have ever had, avoid avoid avoid.