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Fitment Industries

2.7

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Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.


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Fitment Industries Reviews Summary

Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

shipping
111
returns
80
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11,628 reviews

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Colorado
1 review
0 helpful votes
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Super fast delivery
March 15, 2022

I was expecting to wait months on end for my wheels to arrive, but they showed up in just a couple weeks, with updates along the way telling me where they were.

Date of experience: March 15, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Dalton!

Ohio
1 review
0 helpful votes
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Good work low hassle
March 15, 2022

Reached out to me multiple times throughout the order process about how things were coming and if I wanted certain things done with my tire an wheel package

Date of experience: March 15, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Wesley!

Oregon
3 reviews
0 helpful votes
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Excited to fit new wheels but.
March 15, 2022

I'm excited to fit new wheel and tire on my cooper but I have to wait for the hub centric rings to come in. I ordered the wrong size when I posted my Fitment order and I do not feel safe driving with out them. Plus I'm still adjusting the new coilovers. I did put one of the wheel on with out ring just to see the look and I'm very happy with results. This arrangement of wheel tire and offset could not have been done by the local "by the oem book" tire guys. Thanks Fitment.
I looked on the local Les Schwab web site to see what they had for sale for my car. The choices were Gloss black, Flat black, chrome and aluminum finishes, that's it.

Date of experience: March 15, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Gary!

California
1 review
0 helpful votes
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18x8.5
March 15, 2022

Fast delivery one of the rims were scratched on the lip but everything else was ok.

Date of experience: March 14, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Jagjeet!

Colorado
1 review
0 helpful votes
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Ordered bc coilovers arrived in 4 days. Wheels and tires package i got from before was over a week earlier than expected and they're available to answer any questions you may have great company all around.

Date of experience: March 14, 2022
Carlo S. Fitment Industries Rep
over a year old

We're happy to hear that! Thanks for the feedback, Dylan!

New York
1 review
0 helpful votes
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Customer service was amazing I would definitely recommend this company to all of my friends and family. I will upload pics when I get them on just waiting for the weather to get nicer

Date of experience: March 14, 2022
Carlo S. Fitment Industries Rep
over a year old

We're happy to hear that! Thanks for the feedback, Jason!

New Jersey
1 review
0 helpful votes
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Good company to deal with
March 14, 2022

I bought a set of rims and the product to keep them nice and clean Fitment Industries is a good company to deal and trust with your order...

Date of experience: March 14, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Luis!

Illinois
1 review
0 helpful votes
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Wrx build
April 14, 2022

I would honestly rather not say just happy to have the products I ordered would I order from this company again probably not

Fitment Industries attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 14, 2022
Jacob W. Fitment Industries Rep
over a year old

Ernie - We apologize that you may have had some issues with your order as this certainly is not intended for any customer to have a negative experience. We'd hope to work out whatever issues you may be having and we will be reaching out privately to see if there is anything further that we are able to assist with. We'll be in touch! Thank you.

Wisconsin
1 review
0 helpful votes
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Professional
March 14, 2022

Customer service was professional and helpful. Super speedy service with delivery with easy installations. Thank you!

Date of experience: March 14, 2022
Carlo S. Fitment Industries Rep
over a year old

We’re happy we could help out! Thank you very much for your support!

Michigan
1 review
0 helpful votes
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New wheels and tires
March 14, 2022

Great selection of wheels and tires, great communication about figment, and shipping/delivery was easy.

Date of experience: March 14, 2022
Carlo S. Fitment Industries Rep
over a year old

We're happy to hear that! Thanks for the feedback, Kyle! We appreciate it!

Maryland
2 reviews
0 helpful votes
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Purchased wheels and tires. Great overall experience. Easy transactions. Good customer service. Products delivered ahead of schedule. Wheels looked even better in person.

Date of experience: March 14, 2022
Carlo S. Fitment Industries Rep
over a year old

We're happy to hear that! Thanks for the feedback, Omar!

Minnesota
1 review
0 helpful votes
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G37x
March 14, 2022

It was amazing and everything was in time and no damage was on my wheels

Date of experience: March 13, 2022
Carlo S. Fitment Industries Rep
over a year old

We're happy to hear that! Thanks for the feedback, Cortell!

California
2 reviews
0 helpful votes
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Please read.
April 12, 2022

EDIT::: Just a bunch of liars. So as you may read on the bottom, after I had glitches with the website I was in fact contacted and told if I updated my review and practically lied, I could a 100$ Refund over my wheels. It's been little bit over a week now and I still don't see a refund. I guarantee you that the little snot that was chatting with me lied to me so that he wouldn't get in trouble for me leaving a bad review. He also offered me gear like stickers and clothing but they all suck honestly all the gear they have at this store is so ugly and from my experience I wouldn't even what to be dead and wearing any thing that has this stores name. Will never buy from here again.

I had problems at first with the website. Luckily, some one by the name of Joey reached out probably around 10-20 min after my purchase and was very concerned about my experience. We chatted and it was more than enough for us to come to an agreement and which is why I'm updating this review. My wheels haven't came in yet, but I'm being positive and hopeful.

Date of experience: March 13, 2022
New York
1 review
0 helpful votes
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Fast and easy
March 13, 2022

The people tells you if you need the some stuff or not. I added tpms but they said I don't need it so they refunded me the money.

Date of experience: March 12, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback! We appreciate it!

New Jersey
1 review
0 helpful votes
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Great Experience
March 12, 2022

I had a great experience starting with talking with Andrew Marchewka who helped me get the right tires for the wheels I wanted. Shipping was super fast after placing my order and everything came well packaged.

Date of experience: March 12, 2022
Carlo S. Fitment Industries Rep
over a year old

We’re happy we could help out, Alessandro! Thank you very much for your support!

Florida
1 review
0 helpful votes
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Fantastic
March 12, 2022

Quick and friendly customer service who are more than willing to assist you with any problems you or questions you may have

Date of experience: March 12, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Aaron!

California
2 reviews
1 helpful vote
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Great deals and low prices
April 11, 2022

Haven't received my orders yet. But so far so good. Can't wait until I get my brand new tires and wheels. Update my experience when I get my order delivered.

Date of experience: March 12, 2022
Jacob W. Fitment Industries Rep
over a year old

Lowell - We do apologize that you were having issues with certain payment methods as it sounds there may have been an error internally or the transaction may have been denied/flagged by your banking institution. We'll be looking into this to see if we can recreate the error to get a fix implemented asap. We'll also be having a member of our team touching base with you shortly to take a closer look at this. We'll be in touch! Thank you.

West Virginia
2 reviews
0 helpful votes
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Awesome
March 12, 2022

Everyone I dealt with at Fitment Industries was fantastic. The wheels were amazing. The car looks amazing!

Date of experience: March 12, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Brent!

Kentucky
1 review
0 helpful votes
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Great Experience Overall
March 12, 2022

Great experience from start to finish for the most part. Did have a slight issue with the wheel balancing part of the process. The amount of wheel weights that were physically placed on the wheels did not match up with the quantity that showed as being needed on the Hunter balancing sheet that was included. Ultimately had to take the wheels and tires to a local import tuning shop to have them properly balanced. Other than that, was incredibly happy with the experience.

Date of experience: March 12, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, David!

Texas
1 review
0 helpful votes
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I'm wish I knew before…
March 12, 2022

Got my wheels and it turns out I needed spacers for the wheels which was a minor setback that could've been avoided.

Date of experience: March 12, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Joshua!