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business logo of Fitment Industries

Fitment Industries

2.7

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From the business

Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.


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Fitment Industries Reviews Summary

Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

shipping
111
returns
80
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11,628 reviews

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Pennsylvania
1 review
0 helpful votes
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Customer service
March 19, 2022

One of the best customer service teams. Able to assist and answer all questions.

Date of experience: March 19, 2022
Carlo S. Fitment Industries Rep
over a year old

We're happy to hear that! Thanks for the feedback, Tims!

New York
1 review
0 helpful votes
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One rim damaged
April 18, 2022

One of the rims had a decent size chunk missing. The shipping packaging was in perfect condition so it must have happened prior to shipment.

Fitment Industries attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 19, 2022
Illinois
1 review
0 helpful votes
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Wheels and tires for my Bmw 535i
March 19, 2022

I'm very happy with my purchase the expert information I received from the rep was very helpful

Date of experience: March 19, 2022
Carlo S. Fitment Industries Rep
over a year old

We’re happy we could help out, James! Thank you very much for your support!

California
1 review
0 helpful votes
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Amazing
March 19, 2022

Great service came quick no hassle will definitely order again

Date of experience: March 19, 2022
Carlo S. Fitment Industries Rep
over a year old

We're happy to hear that! Thanks for the feedback, Frederick!

California
1 review
0 helpful votes
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Awesome!
March 19, 2022

Everything was easy and the quick responses were much appreciated!

Date of experience: March 19, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Kyle!

Arizona
1 review
0 helpful votes
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Sick
March 19, 2022

Good,…………………….…………………………………………………………………………………………..

Date of experience: March 18, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Aidan!

North Carolina
1 review
0 helpful votes
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Wheels
March 19, 2022

Very easy process and nice delivery, company even sent a discount so I can purchase the wheels.

Date of experience: March 18, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Bri!

Texas
1 review
0 helpful votes
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Good job
March 19, 2022

Got my wheels in a timely manner. Had a bit of a chip on the back of one wheel but otherwise it was good.

Date of experience: March 18, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, James!

Wyoming
1 review
0 helpful votes
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Amazing
March 19, 2022

Ordered my wheels around beginning of March and received them 5 days after placing my order. They arrived flawless. Amazing experience.

Date of experience: March 18, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Miguel!

Georgia
1 review
0 helpful votes
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Love my wheels!
March 19, 2022

They came extremely quick, well packaged, and came super clean. I love them.

Date of experience: March 18, 2022
Carlo S. Fitment Industries Rep
over a year old

We're happy to hear that! Thanks for the support, McKenna!

Virginia
1 review
0 helpful votes
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The front struts fit like a glove, went on smooth! However; the rear bolt up holes on both the left and right were to small for the bolt to go through! So I had to go to Home Depot and purchase a $60.00 step bit to enlarge the 4 holes so the bolts would fit! Other that they awesome!

Date of experience: March 18, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Justin! We appreciate it!

New Hampshire
1 review
0 helpful votes
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Rims
March 18, 2022

Great rims and tires love fitment industries but where the center cap pops in there was some damage to one rim.

Date of experience: March 18, 2022
Carlo S. Fitment Industries Rep
over a year old

We're happy to hear that! Thanks for the support, Braydan!

New York
1 review
0 helpful votes
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Great product
March 18, 2022

I orders wheels tires and everything around it. Everything came on time. It was great.

Date of experience: March 18, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Austin!

Ohio
1 review
0 helpful votes
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They look really nice on my car (2006 accord) and overall really helpful customer service

Date of experience: March 18, 2022
Minnesota
1 review
0 helpful votes
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Smooth, simple and efficient
March 18, 2022

Fitment Industries has become so much more than just wheels, tires and suspension. However, even though they are growing super fast and have all sorts of projects, they still maintain the same quality of service on what started them out - wheels, tires and suspension. The ordering process was incredibly smooth. The selection itself is mind-boggling! They truly have created a one stop shopping experience to get all the info about what wheel and tire specs work for your platform, the selection of styles to the testimonies of actual consumers! It's clear to see that Fitment Industries takes care of their customers while simultaneously growing the car scene! As an ambassador, I couldn't be more proud of representing Fitment Industries! Now all I need is more money to buy more parts! Ha!

Date of experience: March 18, 2022
Carlo S. Fitment Industries Rep
over a year old

We're happy to hear that! Thanks for the support, Nicole!

Georgia
1 review
0 helpful votes
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Amazing
March 18, 2022

Easy site to navigate. Customer service was great. Delivery was on time, and the overall experience was just amazing. Highly recommend Fitment Industries to anyone that's looking for wheels, tires, or suspension. I've already referred a few of my friends to Fitment Industries.

Date of experience: March 18, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Ryan!

Florida
1 review
0 helpful votes
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Shopping experience
March 18, 2022

Everything was easy to find and easy to look up. If you had any problems they were there to help you solve anything that you had to ask

Date of experience: March 18, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Keith!

California
1 review
0 helpful votes
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Darendabs
March 18, 2022

It was easy too choose when you have the gallery with all the pics and sizes I'd look on you're car

Date of experience: March 17, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Daren!

California
1 review
0 helpful votes
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Great service.
March 18, 2022

It was a great service and love how their website breaks down everything for you.

Date of experience: March 17, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Juan!

Washington
1 review
0 helpful votes
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Great wheels!
March 18, 2022

Awesome customer service, showed up at my door in a week!

Date of experience: March 17, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Phillip!