FingerHut

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2.2
Reviews 237
5 Stars
7%
4 Stars
1%
3 Stars
3%
2 Stars
6%
1 Star
83%

Texas
1 review
1 helpful vote
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DAMAGED Table
July 7, 2016

Ordered a table on Fingerhut because its the only way I can afford one. However the shipping was horrible because I asked to rescheduled due to curb side drop op which I was not aware of. They still dropped it off and my mother who is 80 had no clue and signed for it.

After spending 4 ours assembling the table it is damaged, broken, & scratched. They could only offer me 20% and half off shipping. I do not recommend this website nor will I purchase again.

Date of experience: July 7, 2016
Illinois
2 reviews
3 helpful votes
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FINGERHUT ENABLES IDENTITY THEFT!
June 23, 2016

Fingerhut sends out catalogs with "fill in" and order pages. ANYONE can and does order only to take the goods that are left at your door. Fingerhut DOES NOT require a signature, so you have no proof the items were not received and since you did not order it you're totally in the dark! Then Fingerhut sues you for the items you did not order and did not receive. FINGERHUT IS A SCAM COMPANY THAT ENABLES IDENTITY THEFT! THEY NEED TO BE PUT OUT OF BUSINESS! They scammed me out of over $900.00 and blemished my credit - FOR ITEMS I DID NOT ORDER NOR RECEIVE!

Date of experience: June 23, 2016
Texas
2 reviews
6 helpful votes
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Horrible Company!
June 16, 2016

I have decided to STOP getting stuff from this Horrible Company and they keep calling me, saying that I still OWE them money and now they're calling my boyfriend too!. L am also getting e mails from them. I Already paid them but now I'm suppose to pay the interest too. They have my credit card information, my phone number, my email address and now my boyfriend 's information too. Very Annoying, horrible!. Stop bothering people!

Date of experience: June 16, 2016
Nebraska
48 reviews
219 helpful votes
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Fraudulent Credit Reporting
May 18, 2016

A few years ago, I received a catalog from Fingerhut and a letter stating that I was "preapproved" for a couple thousand dollars in credit. I should know by now that "preapproved" = "we're about to rip you off," but I applied anyway because I really needed a new laptop. Instead of enough credit to buy one, I received a letter in response saying that I had qualified for only $100 in purchases. I laughed and shredded the letter, thinking that was the end of it.

Fast-forward more than four years: I now have a negative mark on my credit report from Fingerhut that states I "purchased" $100 worth of merchandise on credit AND NEVER PAID FOR IT. I never purchased one cent's worth of anything from these scam artists. I am working with the Consumer Financial Protection Bureau and the FDIC to get this resolved, but in the meantime, it has lowered my credit score and resulted in many wasted hours writing letters and making phone calls.

If I were you, I would treat anything from Fingerhut as radioactive. Throw out anything you receive from them, and resist the temptation to apply for their "credit" program. It's NOT what they say it is.

Date of experience: May 18, 2016
Pennsylvania
11 reviews
39 helpful votes
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Everyone I have ever talked to was rude. They over charge on shipment. I haven't ordered much but some of it is not of great quality. I'm almost done paying off the balance and I think I will be done with this site.

Date of experience: April 17, 2016
Mississippi
1 review
4 helpful votes
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FingerHut is a RIP-OFF company!
March 31, 2016

Recently I purchased an item at FingerHut that weighed less than a pound. When it came to shipping, it appeared that they were charging of $14.99 for 2-day shipping... so I agreed to pay that amount since I needed the item quickly. However, I have since learned that they ship UPS Ground and charged $14.99. Additionally, that $59 FingerHut item retails locally for $34.50! FingerHut is a RIP-OFF company that charges its customers high prices for mediocre products; and profit even more by charging customers unnecessarily high shipping costs!

Date of experience: March 31, 2016
New York
1 review
3 helpful votes
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Not cool
March 30, 2016

So I decided to use finger hut to up my credit was nice. I bought a small item and payed my monthly fee. But one day I got a phone call asking g if I was going to pay my bill. I had a dumb moment and forgot that I got a new bank card because my expired and I forgot to change it over. I apologized and gave the new card she told me no problem, note they called me the day later she didn't tell me anything else just have a good day. But there was a. BIG PROBLEM! I checked my credit score the they reported it the day I payed and to me that's $#*!ed up and that dropped my credit report 60 POINTS. After seeing this I payed the rest of my bill off thinking it would close and go away. I emailed them many times to close it. I only get sorry emails and to call them. I don't want to call them. I don't feel I'm in the wrong, I payed that day they called me. I thought they would be a little lient. I will not be doing business with them again at least I got my item

Date of experience: March 30, 2016
Georgia
1 review
5 helpful votes
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Fingerhut steals from people!
March 30, 2016

I tried to order a pair if shoes. The payment was $30. Their order site said my debit card was declined. I had plenty of money on the card. I called customer service and they tried it again, said ut was declined. My card was charged $34.50 four times and they refuse to issue the money back on my card. I live payday to payday and that 100 dollars that they stole from me was my grocery money. It will take 6 weeks for me to dispute this with my debut card company. I am filing fraud and theft charges through the Minnesota attorney generals office against them.

Date of experience: March 30, 2016
Florida
1 review
2 helpful votes
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Don't buy here
March 17, 2016

Everything is overpriced. Customer service is non existent. Product reviews are bogus. Save money and sanity and buy from reputable Internet company. My actual rating would be negative infinity.

Date of experience: March 17, 2016
South Carolina
1 review
4 helpful votes
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Amazing
March 12, 2016

I went to fingerhut in hopes of boosting my very low credit score. Fingerhut gave me a fresh start account with a 300 credit limit. Within 3 months my credit score increased 10 points and now after completing the fresh start program my credit score increased alomst 30 points. I am now finally able to get the credit I was not able to get in the past. The fresh start program really does work and the results are fantastic. Definitely recommend if you are like me and need help to repair your credit

Date of experience: March 12, 2016
Oklahoma
4 reviews
7 helpful votes
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Great way to build credit!
February 23, 2016

I love ordering from fingerhut, not only is it easy but they show you how much they appreciate your business and paying on time. I made all of my payments on time and after a few months they increased my credit limit, so that helps my credit rating out!

Date of experience: February 23, 2016
Pennsylvania
1 review
3 helpful votes
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Do not trust them
February 4, 2016

Worst experience I've ever had! The employees don't speak or understand english and make it impossible to get your point across. In Nov 2015, I ordered a chair and received it in Dec. They completely sent the wrong chair, I had to ship it back, weighing greater than 50lbs so I had to pay for it out of pocket! I was told to fax a copy of the receipt and I would be reimbursed. It's now Feb of 2016 and the only thing i've received is countless lies and promises that the check is on the way. Today, Feb 4th, I gave it one last shot to recover what I was promised and each representative acted as if they never knew anything about the refund and also asked me if I could recall the names of the 10 people that I had spoken to since Dec that promised me a refund. How could I possibly remember the names of everyone? I was then encouraged to send in the receipt by mail so they could refund me... No thanks you lying crooks and i'll take my chances in having my credit score drop because I closed the account and they can keep it. Thanks for nothing, I would not recommend them to anyone but the Betteqr Business Bearau!

Date of experience: February 4, 2016
Alabama
10 reviews
7 helpful votes
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Some of the items may be a little more expensive but it's worth it to rebuild my credit. They carry name brand and relevant products. I've bought 7 items and everything has been top quality.

Date of experience: January 16, 2016
Georgia
1 review
3 helpful votes
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Very poor customer service and company!
December 23, 2015

I recently ordered one of their products, which was broken so my husband and I returned it. On the return label it stated that the shipping fees would be credited in full to my account. To ship the product, it was $190! I even called customer service and he even told me it would be credited to the account. So we shipped it and received our exchange (wish I wouldn't have), which was still chipped and scratched! Any time I have called ab the $190 being credited they have just given me the run around and saying that there has not been a record of me calling. So I email them and they had the $#*!ing nerve to ask if I would accept a $50 credit that they can't credit the full amount. I immediately told them no. Why in the hell would I accept $50 out $190?!?! I sent receipts of the shipping fees and where it stated on the return label that it would be credited. Last time I called them a couple night ago, the lady kept blowing my questions off and would not transfer me to someone else. They are now ignoring my emails! I just see how a company such as this one could treat there customers so poor and not stick to their word! I am going to pay this off ASAP and I will never purchase another item from them. I would not recommend anyone doing so! I will not stop blowing up emails and phones until I am credited the full amount of the shipping fees! I have never been treated so poorly.

Date of experience: December 23, 2015
Mississippi
1 review
2 helpful votes
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"Worst Company Ever"
November 27, 2015

I ordered a product from finger hut months ago, it was the wrong product. It didnt come with a return postage slip to send it back. I made payments on the product exspecting i would recieve the slip, and they would correct thier error. No! I ended up paying late fees and shipping cost. Never once was customer service and billing department worried about me or how i felt as a costomer. My advice. Dont jump because they have cool Comercials. They are a cut throat Company and dont care about costomers. Tons of other places to go to get items you need, around holidays and for bithday gifts. Dont do it!

Date of experience: November 27, 2015
New York
2 reviews
4 helpful votes
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Terrible company
November 24, 2015

I called a few hours after placing an order to make an adjustment to it. More than two hours since a placed the order had passed by so they refused to change the order. I emailed customer service and the closed my account immediately claiming that I requested for them to do so. Stay away!

Date of experience: November 24, 2015
Maine
6 reviews
16 helpful votes
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Rip off on shipping
November 10, 2015

I ordered over $200.00 worth of items.On the first page that came up after signing in it gave me a code 4 free shipping if I spent over $135.00.So i went 2 check out&it said i couldn't use it.So I called the co., A fella took my order & said "let me check into this 4 u"He comes bac on after making me wait 4 minutes&said oh that is 4 new customers. I said well it didn't say that so how about this 10% off.no, same thing. I told him I was getting ripped off on the price&they weren't going 2 rip me off after enticing us in & pull a fast one., so forget it, I don't want the things. I went on ebay got all the same things probably saved $100.00.No more from this rip off co.!

Date of experience: November 10, 2015
Mississippi
1 review
2 helpful votes
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Never again, sucks!
October 24, 2015

I retuned the item and they sen it back to me, they want to charge me 27 if i retuned, really bad company!

Date of experience: October 24, 2015
Washington
3 reviews
8 helpful votes
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FINGERHUT NO MORE.
September 6, 2015

There was a time when this Company was the Cats meow, Well that cat moved overseas, to a very dismal Middle European country,, Rather spend the labor costs in Lithuania or whereever... Website, Late 80, s Similar to Lithuania! Customer Service really makes you appreciate The Good Old USA! Their CSR, s dont speak negligible English talk about confusing! Indian CSR, s speak English better than these yokes! Lets see, A company that takes it, s Profits overseas and sells American, s low quality Chinese Products! Clearly, Im Confused!)

Date of experience: September 6, 2015
Texas
1 review
3 helpful votes
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Never received my product
August 22, 2015

Made payments towards a product that was $170. Never recieved my purchase. After calling customer service twice they told me to fill out an affidavit stating I had never received my order, once they received it they would refund me. Over a month later and they're still claiming they've never receieved my affidavit, and are STILL trying to bill me for this item. Customer service could not be quicker to dismiss you and get you off the phone. This website is a complete scam. Never got my money back. STAY AWAY.

Date of experience: August 22, 2015