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FidelityReviews 118

1.7

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Fidelity Reviews Summary

Fidelity has a rating of 1.7 stars from 118 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fidelity most frequently mention customer service, business days and financial advisor. Fidelity ranks 117th among Brokerage sites.

service
63
value
58
quality
56

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Slovakia
3 reviews
4 helpful votes
Follow James H.
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I'm very satisfied with fidelity.com. It's easy to navigate and find things. It also links to my pension from a former employer which is nice.

I've had no complaints until the past few months when a local Fidelity rep has called me 3 times wanting to discuss how my assets are allocated. If I wanted to discuss this I would call them.

Date of experience: March 11, 2018
South Carolina
1 review
3 helpful votes
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Fidelity app for ipads
January 31, 2018

Fidelity must not want you to make trades on iPhone or iPads. They just changed the app, making it impossible to trade. Live streaming does not work while trying to make a trade. The older version worked good, the new apps makes your device freeze, and you have long delays. I've spent hours on the phone with technical support. It is not my device, it's their app. I would not recommend them, if you want to make trades yourself. They must not want clients.

Date of experience: January 30, 2018
Egypt
2 reviews
0 helpful votes
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Recent shopper
December 8, 2017

Very good service. Good quality products. Fast shipping. Minimal sizing issues but I guess it can be corrected easily. I will buy again

Date of experience: December 8, 2017
Massachusetts
2 reviews
0 helpful votes
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Am long time, several decades, customer with Fidelity. Their product breadth has grown over the years and one could readily find any investment need on their site. Additionally they provide excellent educational resources for those needing more information. Finally, customer service is very, very strong... always able to handle my questions.

Date of experience: December 7, 2017
Ohio
3 reviews
0 helpful votes
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I have an account with Fidelity... My 401K is in safe hands at Fidelity. I have only positive things to say about their service when I've needed assistance.

Date of experience: November 14, 2017
Michigan
2 reviews
1 helpful vote
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I like Fidelity and they know what they are doing and how to help me work toward retirement. Thank you!

Date of experience: November 8, 2017
Texas
1 review
8 helpful votes
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Great service
October 25, 2017

Great service and financial products. They are less expensive than companies like Edward Jones meaning more money in your pocket.

Date of experience: October 24, 2017
Washington
1 review
0 helpful votes
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Been a custome of Fidelity for over 3 decades. The service has been exemplary, always following up, and solving complex situations. My son has been Fidelity customer for two years. He also like their service very much. Now that have local offices, it is easy to get checks made, get Notary Service, enjoy fresh ground coffee, and interact with the pleasant personnel, all free.

Date of experience: October 23, 2017
New Jersey
5 reviews
0 helpful votes
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Great place
October 21, 2017

Been with them for years. Wouldn't have my money any where else. Every transaction has always been a good one. I couldn't ask for a better place to keep my money.

Date of experience: October 20, 2017
Philippines
42 reviews
35 helpful votes
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Works for me
November 14, 2015

Great service and it took me a short time to communicate with the Fidelity. I recommend this

Date of experience: November 14, 2015
Kansas
23 reviews
36 helpful votes
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THE BEST
September 21, 2015

Have been a client of Fidelity for over 20 years, they are the best.
There when you need them, or complete privacy when not. Thank
You Fidelity.

Date of experience: September 21, 2015
Arizona
13 reviews
57 helpful votes
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Great tools when you open an account. This site is easy to use, prices to purchase stocks is inexpensive. Why use a broker when you can pay $8 a trade.

Date of experience: May 14, 2014
California
91 reviews
225 helpful votes
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I have been using them for the last 5 years. Overall I think their phone and in personal representatives are very nice and well informed. Most importantly, I trust them.

Date of experience: April 21, 2014
Arizona
3 reviews
11 helpful votes
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Have been a long time Fidelity customer. Thanks to the services they offer I was able to close my accounts at traditional banks (use Fidelity Cash Management instead), never step foot in a bank again (all ATM fees reimbursed and checks deposited via mobile app), stop buying Quicken or any other personal finance sofware (use Fidelity Full View online instead), close other brokerage accounts and get expert investing advice online (GPS service) or in person at their local office and manage all my investments, mortgages, bills, rental income, and rewards programs online via Full View. Having lived in 3 different cities since first using Fidelity I have found the folks in the local offices to be very knowledgeable, professional and open to spending time with me when asked. The online and on-site learning sessions cover a wide array of topics, are free and have been informative across the board.

Date of experience: February 4, 2014
Maryland
3 reviews
3 helpful votes
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I have been very pleased with the Fidelity service on my IRA. They have consistently helped me to implement the plans that I have without applying any undue pressure for their own benefits.

Date of experience: July 26, 2013
California
5 reviews
20 helpful votes
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I've had my money with Fidelity for nearly 30 years. They might not be what they were back in the heyday with Peter Lynch and Magellan but they are still a good and trustworthy place to manage your money. Every mutual fund and bond fund you can think of. I also have a bank account with them too.

Date of experience: May 3, 2013