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Fetcharate

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Fetcharate Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising its quick response times, ease of application, and professional service. Many highlight the thoroughness and helpfulness of the staff, suggesting a strong commitment to customer interests. However, concerns regarding potential over-communication and information sharing have been noted, indicating a desire for more control over the engagement process. While initial interactions tend to be favorable, some customers express caution, preferring to evaluate the long-term experience before forming a definitive opinion. Overall, the company demonstrates a solid foundation in customer service, though attention to communication preferences could enhance satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
17
quality
238

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South Carolina
1 review
0 helpful votes
Follow Evelyn Q.
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Okay. I'was thinking it was something over looked by the government.

Date of experience: March 3, 2022
North Carolina
1 review
0 helpful votes
Follow william K.
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I want info on the fed program to help pay off a home loan. I am not interested in refinancing my house.

Date of experience: March 3, 2022
Nebraska
1 review
0 helpful votes
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Hasn't done much, probably a bunch of calls that say I don't qualify

Date of experience: March 3, 2022
Minnesota
1 review
0 helpful votes
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I am just inquiring
April 3, 2022

I am just inquiring. Not ready to do anything at this point. And my phone number and email goes out to everybody and I'm getting a lot of unwanted calls.

Date of experience: March 3, 2022
Pennsylvania
3 reviews
1 helpful vote
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Your offering are $#*! and that is why I provided false info. Stop trying to collect personal info and actually provide a product.

Date of experience: March 3, 2022
Michigan
1 review
0 helpful votes
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Pretty basic for an initial questionnaire. I need to refinance.

Date of experience: March 3, 2022
California
1 review
0 helpful votes
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I'm not too experienced at trying to qualify for government support for paying off my home.

Date of experience: March 3, 2022
Ohio
1 review
0 helpful votes
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I would hope that I could get some help with financing house

Date of experience: March 3, 2022
Florida
2 reviews
0 helpful votes
Follow Debra R.
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Didn't know it was advertisement for refinancing! Now I'm being spammed by every mortgage company out there! Plz STOP

Date of experience: March 3, 2022
Idaho
1 review
1 helpful vote
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Your original advertising hook implies that reducing mortgage payments is a government program, which it is not. I attempted lowering my house payment through interest reduction a little more than a year ago, and neither Loan Depot nor Rocket Morgage could offer or provide any worthwhile product.

Date of experience: March 3, 2022
Georgia
2 reviews
0 helpful votes
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I thought I signed up to see if I qualify for a government discount on my mortgage, not a refinance with a regular lender.

Date of experience: March 3, 2022
Washington
1 review
0 helpful votes
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Its an wonderful journey and its easy to use this web site.

Date of experience: March 3, 2022
Ohio
1 review
0 helpful votes
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Seems simple enough, don't know a low about it yet.

Date of experience: March 3, 2022
New York
1 review
0 helpful votes
Follow Nazan Y.
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You were supposed to give rates, but you give companies

Date of experience: March 3, 2022
Ohio
1 review
0 helpful votes
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User friendly, straight to the point, would like to retire but home payment is too high, lower interest rate is good.

Date of experience: March 3, 2022
Oregon
1 review
0 helpful votes
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By your add you referred to something that doesn't exist. Rocket! By your add you lead people to believe this might be something YOU did or the government does. LOSE MY INFO, they can't beat the mortage I've had for 12 years so $#*! OFF

Date of experience: March 3, 2022
Arizona
1 review
0 helpful votes
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Its quite a well experience to visit this website.

Date of experience: March 3, 2022
Arizona
1 review
0 helpful votes
Follow Jon W.
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You LIE, this is a refi not a stimulus or government handout because I have not missed any payments. You must be in India where all the scammers are. You should not be allowed to mislead people with your fake advertising. Idiots

Date of experience: March 3, 2022
Washington
1 review
0 helpful votes
Follow Guillermo Z.
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When prompted with information for this program, "monthly state Covid mortgage grant/ stimulus payment up to $$$ amount," seems misleading. Regardless of Covid, home owners frequently have the option to refinance for a lower rate. Given the homeowner has improvements to credit or local rates have decreased substantially. Your add specifically states a "state grant/ stimulus payment for homeowners with 100% of on time mortgage payments." Grants not stimulus payments have had to pull credit to create a new loan agreement.

Date of experience: March 3, 2022
Texas
1 review
0 helpful votes
Follow Antionette F.
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No no, no I'm not interested in this. I thought it was something else.

Date of experience: March 3, 2022