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Fetcharate

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Fetcharate Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising its quick response times, ease of application, and professional service. Many highlight the thoroughness and helpfulness of the staff, suggesting a strong commitment to customer interests. However, concerns regarding potential over-communication and information sharing have been noted, indicating a desire for more control over the engagement process. While initial interactions tend to be favorable, some customers express caution, preferring to evaluate the long-term experience before forming a definitive opinion. Overall, the company demonstrates a solid foundation in customer service, though attention to communication preferences could enhance satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
17
quality
238

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Florida
2 reviews
0 helpful votes
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So far it has been very simple now to see the results

Date of experience: July 13, 2022
New Mexico
1 review
0 helpful votes
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Haven't gone that far yet, but, so far-so good:)
Thank you

Date of experience: July 13, 2022
Texas
1 review
0 helpful votes
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My home loan matures in October 2022 and I still owe 52,000. I'm trying to see what my options are. I have a part time job and don't want to move or lose my home.

Date of experience: July 13, 2022

Just checking to see what my options are
August 7, 2022
Previous review

Just checking to see what my options are. Trying to get some equity out of my home.

Date of experience: July 7, 2022

Trying to refinance my home, only owe 50,000, but my...
August 4, 2022
Previous review

Trying to refinance my home, only owe 50,000, but my 1st mortgage matures in October 2022. My home is appraised around 390,000, but I don't have alot of work history and my credit ìs not that great. I can not lose my house. Please let me know options

Date of experience: July 4, 2022

I have been looking for a program to help me save my...
June 30, 2022
Previous review

I have been looking for a program to help me save my house. My loan matures in October of this year ànď I'm trying to get back on my feet. I need advice, to see if there's something else I can do to sàve my hoùsè.

Date of experience: June 30, 2022
California
1 review
0 helpful votes
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The process seems awful simple@ for a govt program

Date of experience: July 13, 2022
Minnesota
1 review
0 helpful votes
Follow Tina C.
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You said I could look over lenders when I finish this and you would tell me what my right was so far you've done neither so this is false advertisement

Date of experience: July 13, 2022
Kentucky
1 review
0 helpful votes
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Story is misleading and no info until they contact you direct@

Date of experience: July 13, 2022
Pennsylvania
1 review
0 helpful votes
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Bogus ball you do is collect emails and phone Numbers and you don't give the rate even after you give all of that information

Date of experience: July 13, 2022
California
1 review
0 helpful votes
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Disappointed search shows nothing about the savings and faster home payoff?

Date of experience: July 13, 2022
Washington
1 review
0 helpful votes
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...
July 14, 2022

...

Date of experience: July 13, 2022
Oregon
1 review
0 helpful votes
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I was ready to give a higher rating, but one of your mortgage companies, "Rocket Mortgage" called and then hung up on me when I answered! I can tell they really want my business! Thanks for your concern...

Date of experience: July 13, 2022
Florida
1 review
0 helpful votes
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This is the same as every other mortgage program for refinance I don't see nothing special about helping somebody get some money back

Date of experience: July 13, 2022
Nevada
1 review
0 helpful votes
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Very quick application that only took me about 3 minutes to complete.

Date of experience: July 13, 2022
Arizona
2 reviews
0 helpful votes
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I am inquiring only and thought I would be getting information from the internet, not redirected to a lender at this time. I do not want to talk to anyone yet. I had an inquiry only because I don't think I can get a lower rate than what I already have (2.5%, 30 year term). But I thought I would see what this is about. It looks like it's just a refinance.

Date of experience: July 13, 2022
North Carolina
1 review
0 helpful votes
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Just want to see rates, but instead I am sure will be getting 400 phone calls now

Date of experience: July 13, 2022
Arizona
2 reviews
0 helpful votes
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I'm actually trying to repair the damage that Social Security Disability did to my credit after the loss of my wife February of 2021. Long story but I'd like to see what you can do, if anything

Date of experience: July 13, 2022
Maryland
2 reviews
0 helpful votes
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I did not finish my information before they called

Date of experience: July 13, 2022
Virginia
1 review
0 helpful votes
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I do not want 100's if calls and emails and this is just foolish I get caught up in this all the time and tired of it.

Date of experience: July 13, 2022
New Jersey
1 review
0 helpful votes
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All you are doing is redirecting people to loan providers like rocket mortgage instead of offering something insightful as you claim in your ad! Guess what Einsteins! People already know several refinancing players out there. They dont need fetchrate's expertise or direction! No wonder, players like you just come and go without making a single penny of profit

Date of experience: July 13, 2022
North Carolina
1 review
0 helpful votes
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You have been polite, encouraging, and helps me feel as though you care about things I would like to have making me happy to enjoy.

Date of experience: July 13, 2022
Montana
2 reviews
0 helpful votes
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Too many pop ups to get anything done! Wastes much of your time with adds!

Date of experience: July 13, 2022