FemmeReviews 9

I wish I could give them -10 stars. This is the worst company I have ever dealt with! True scammers! Never buy anything from them! Horrible quality! Horrible customer service! Horrible policies!

Long story short. The shoes I received were worn clearly. I emailed them with photos and they said I needed to let them know within 3 days of the delivery date if damaged. Their site says 7 days and they also have a 30 day policy. They deny sending used shoes. All I want is another non used pair, same shoe. I am not asking for a refund. They are basically saying that Im lying and there is no possible way this happened except take a look at their Trust Pilot reviews and its clear this is a problem with Femme. Bad customer service. This was the first and last purchase Ill be making from them.

Worst store ever they don't accept refund. These ruined my day completely! Hurt my feet. I'm extremely disappointed.

After doing my research, I ordered what the site claims as "For our international customers, please use the guide below as a reference for size conversion: 4/34,5/35,6/36,7/37,8/38,9/39,10/40,11/41,12/42. For example, if you usually wear a size 38, you should select our size 8." I order my regular size 4/34 and to my disappointment, these are 1/2" too big.
I contacted Femme. LA only to be told "You are supposed to have some spacing in the front and the back, otherwise your toes or heels would slip of the shoe" which is ridiculous as this will certainly cause the opposite. Now it makes sense why they only issue credit! In my case I am either stuck with ill fitting shoes, or a gift card I can never use :(

FEMME LA is not located in USA. It's a company from China which means they don't provide a customer service by phone. Online they have a chat and it says out of service. The quality of the shoes is POOR. One of the pair of sandals that I bought came with the straps bigger than the other one. I returned them back and they gave me a gift credit. They charged me shipping and handling. After seeing this poor quality I just want my money back. They don't respond my emails with my request, neither the online chat. I tried to send a text on Instagram and they don't allow comments on their post. If you read the posts they are fake. Bought reviews too.

Be aware that the shoes are designed for super narrow feet. They say it runs a size small but the width still is too narrow even when you go one size up. Very very uncomfortable. Also be aware that once you place an order your money is gone to them and no way to receive a refund, only store credit. Compared to other store this is a horrible experience

I bought 2 pair of heels and they don't have the correct sizing & will not be restocking …. I kindly asked for a refund and they are not trying to refund me my money.

Please avoid purchasing from Femme LA. I know I've been rude here too, I'm not making excuses. But personally I think they're on a different level of crazy. Instead of helping me with a problem with my order, she accused me of being a liar and called me so many other names. Here's the transparency, I have message them in email, iMessage and IG with the same complaint message and they blocked me on IG. It's only natural if to ask them if I'm being scammed. I hope they have more employees who can show more empathy.

These are my email correspondence with one of their staff S_m_tha.

S_m_tha: This is S_m_tha. Confirmed. Yes, you have been rude sending messages back to back, insulting us, threatening us with disputes to slander us on social media with influencers, etc. We attempted to assist you and provide any documentation needed and yet you continued to be difficult and make false claims to us. Please do better next time if you are requesting "help" ask for it in a respectful manner - we are human beings here and not targets so you can bully one into getting your way.

Please do not contact us any further unless you have proof the package has been refused and is being returned to sender so we in turn can refund you as we specified numerous times on our chat server.

My response: What do you call the way you respond as well? You haven't made an attempt to help me. Tell me have you tried contacting UPS US at least? I have also stated facts. You're the one who keeps on calling me a liar. You're clearly the bully here not me.

S_m_tha: What facts did you state? That we are scamming you? That these aren't custom fees? UPS clearly told us they attempted to make the delivery but customs fees need to be paid and your refusing to do so. Now, if the fees are to high I do apologize but we have no control over this. Japan and every country poses their own fees and regulations.

My response: That Yamato has charged it under "chakubarai" fees meaning I am paying for the shipping fees as well. When it shouldn't be the case. They have attempted to delivery but I declined because I have already paid for the delivery and shouldn't pay again twice. I've mentioned this you and instead of helping me you just kept saying that it is not your problem instead of offering to help contact UPS on your end. I don't mind paying for import fees but not SHIPPING fees, chakubarai that I have already paid.

S_m_tha: I will not entertain this conversation any further. The day and age where the customer is always right is no longer the case. Being a customer does not give you a free pass to make false claims and accusations, to harass, to threaten, to slander. And now your gaslighting the situation when someone is calling you out for your inappropriate behavior.

My response: You should consider changing jobs like I said. It seems you're not a good fit, seem to hate it even. If I'm rude, what do you call yourself?

S_m_tha: How about this! We are refunding the order and and you can use the funds to pay for the fees because clearly you need the positivity in your life or do whatever you like. Clearly you don't get it. But hey next time ask for help vs threatening and being outright disrespectful. Be a better human.

My response: You really have to ridicule me up until the very end.
How do I make sure that I will receive the refund. How long will it take? Disrespectful. Be a better human.

This is much you, S_m_tha than me. You should tell this to yourself and be happy ;) Don't use God and say "God Bless" you when your heart is full of dirt. You're a pretend Christian and a hypocrite.

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I keep mentioning that it's "chakubarai" because that's what I've been told/written on the bill. UPS does not charge it as import taxes/duties (as it should be) because Femme LA put only a $1 value on the customs form.
UPS is at fault here and not Yamato (or their delivery guy) UPS admitted their mistake by call and email. I have asked them not to call it "chakubarai" when they give me a new bill and try to redeliver my package because it's not truthful. I haven't heard back from them yet.
Also UPS asked me to confirm if the package is really "free/$1" (as indicated by Femme LA on the customs form) or a personal purchase, as I have forwarded them an order confirmation via email. I have to go through all of this because Femme LA wasn't being transparent about value in the first place. Maybe they wanted to avoid paying higher international express shipping rates, I really don't know.