Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ordering and shipping was very simple and quick! I haven't been able to plant them yet due to some personal issues and the grass is still looking great!
Our first soursop tree was damaged in shipping and the sent a replacement tree right away. I was blown away with how big and healthy the second tree was!
I ordered a 4th Cleveland Pear tree to add to the previous 3 I ordered. This one came with about half of the branches broken off at the trunk & the top branches cut short. It's a healthy tree & it's doing fine & new growth has already started, so still happy, but would have been super happy if the branches were broken off.
The ordering experience was fabulous but after the order was placed it all went down hill. I received confirmation of the order and also received confirmation of the delivery but there was no delivery. I spoke to a customer service rep that explained that sometimes happens. Huh, how, why? The rep offered to send out another shipment which was nice. I asked that the shipment include a signature required for delivery and the rep said I would need to call back to have that request honored. The fact that I had already made 3 calls in attempt to find what was delivered eliminated the possibility of me calling the company for a 4th time. I requested a refund and for the order to be canceled. A partial refund was provided immediately and I had to again call the company to find out why my entire refund wasn't processed. The situation was escalated to a supervisor that authorized the rest of my money being returned. Tragic outcome from what seemed like a promising situation.
We ordered two rose bushes. One came as a tree and not a bush. They both looked somewhat worse for wear. The tree especially. One third of it was dead and withering branches. We cleaned it up and planted it. Hopefully it will survive. We will continue to nurse it. The bush was in better condition and seems to be doing better.
We're sorry to hear about the concerns with your roses! We are reaching out to get some photos so we can assist you further!
I received my order quickly. The tree I received was healthy and has done well after planting in my bed.
Emailed about dead plants and sent pictures. Nobody got back to me so I called and talked to a man that could hardly speak English. And did not help me out at all with the dead plants. Still waiting for someone to help me. Not going to use this company anymore.
We received our banana plants very quick. They were wrapped very well, and were surprisingly in very good shape! We planted them as instructed, and they took off growing immediately! They seem to be very healthy! We would definitely order from you again!
All products were in wonderful shape and looked healthy except for one Chicago fig tree. The tree was broken off and separated at the dirt site. So I believe I'm lost that one. But other than that I am well pleased
Healthy, good product that arrived very quickly. Very well packaged!
I purchased a pink heartbreaker redbud tree and also received a free dynamite crape myrtle with a special promotion. They both arrived packaged well. Neither had any leaves or buds, however within a week of planting both trees I already have some leaves and new blooms. Very exciting.
My tree was carefully packaged and the planting instructions were great. Tree is doing well, so far.
Quick process, shipping was sooner than I expected, beautiful tree but leaves quickly dried up.
We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!
The delivery of our products - these are replacement products - were dead on arrival. Who has time to keep trying to get new products when they show up dead or die soon after being planted.
We're so sorry to hear how your replacements arrived! We have sent a private message to get some photos so we can take a look and help out!
I would definitely recommend this place. They care and stand behind their plants. That makes them a high quality merchant in my book.
Plants were well packaged, shipped quickly and delivered without issue. They have been planted and are doing well. Planning on getting more to improve my landscaping.
My son had been looking for nice maple trees to plant in his lawn. I went online to FastGrowing Trees and ordered them within minutes. They were delivered quickly and packaged so well you'd never know they had been shipped!
My plants came all beat up and broken I still planted them they haven't grown an inch not sure if they'll make it seem dormant. Went to Lowe's this week got same perennials on clearance for 1/3 the price!
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.


We are so sorry to hear about your entire experience and especially that your order was lost in transit!