FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,055
shipping
245
quality
12,363
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146,121 reviews

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South Carolina
1 review
0 helpful votes
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Quick and safe arrival
October 1, 2021

We ordered two each of pecan and pear trees. All 4 arrived quickly and in great shape. We planted them around our pond.

Date of experience: October 1, 2021
New York
1 review
0 helpful votes
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Easy to order
October 1, 2021

It was easy to order the red bud today. There were no trees like this available.

Date of experience: October 1, 2021
Tennessee
1 review
0 helpful votes
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Plant Judy
October 1, 2021

No problems at all. For my daughter in law. She loved it.

Date of experience: October 1, 2021
Florida
1 review
0 helpful votes
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Small tree
October 1, 2021

I thought the tree would be bigger, My fault should have asked more questions.

Date of experience: October 1, 2021
Colorado
1 review
0 helpful votes
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Bay Leaf Tree
October 1, 2021

I got the gallon bay leaf tree. It was easy to order and arrived timely and in excellent condition. I wasn't sure what to expect as far as the size of the plant but am very pleased with the size. I intend to keep it as a houseplant.

Date of experience: October 1, 2021
Washington
1 review
0 helpful votes
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Pretty Tree
October 1, 2021

The first tree I purchased died shortly after planting. This one seems to be doing good so far!

Date of experience: October 1, 2021
Virginia
1 review
0 helpful votes
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Memorial gift
October 1, 2021

Purchased a tree for a friend whose Mother passed away as a remembrance gift. Why waste the money on flowers that die in less than a week when you can have a tree that lasts for years and years? My friend loved the tree and said it was in wonderful condition when it arrived. My own Mother passed away last month and if you carried Red Bud trees (which hold a special place in our hearts), I would purchase again in a heartbeat.

Date of experience: September 30, 2021
Virginia
1 review
0 helpful votes
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Free live snake with rose plants
October 5, 2021

I received a live snake wrapped around the rose bush. Customer service said "sorry".

Date of experience: September 30, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are very sorry to hear this and we will be reaching out privately to make this right!

Pennsylvania
2 reviews
0 helpful votes
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Fast Dying sticks one star only
October 5, 2021

Every item purchased from FGT died. Experienced gardening family had no success with every item purchased. I used the warranty on only one tree as it was a housewarming gift. I asked that it not be sent until September and FGT complied. It was planted as soon as it arrived. It is already looking poorly but we will wait and see.
Our original purchase date was April 25th. I was refunded for a tree that did not ship as it was out of stock. I was sent a free Japanese maple for purchasing a certain amount. I noticed that this was not a full grown tree but a graft of a Japanese maple onto?. It doesn't matter. It died along with the persimmon and the cherry tree previously mentioned.
We have an irrigation system on a timer so trees were never without water. All instructions were followed.
These trees were purchased for a new home in a new state.
I must say that whenever dealing with customer service reps they were always polite and attentive. Unfortunately that does not in anyway make up for poor product.

Date of experience: September 30, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear that your plants haven't done well! Please reach out to us any time you begin having concerns and our plant specialists will be happy to help get them beautiful again!

Minnesota
2 reviews
0 helpful votes
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It took a week and 3 days to receive my order, my tree was dying, I'm trying my hardest to revive it. And the box was placed at my door on its end, not the recommended way. The shipper is doing you a disservice.

Date of experience: September 30, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Texas
1 review
0 helpful votes
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Great customer service
September 30, 2021

After shipment The delivery took longer than expected and customer services was very nice about keeping track and assured me they got us cover if the plants were not in good shape.

Unfortunately some of the plants did get damaged (the boxes were also damaged) but I am sure this was the delivery company responsibility as it was the delay.

I reported this to customer service, send some pictures and they replaced the plants in no time. This time the delivery was on time and the plants were in PERFECT condition, beautiful and healthy. That is how The first plants were supposed to be, but as I mentioned I think the damage on the plants was the delivery company fault and still fast growing trees replaced them.

Date of experience: September 30, 2021
Wyoming
1 review
0 helpful votes
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Blazing maple
September 30, 2021

Tree was delivered fast but it was a twig, 6ft tall 1/4 inch thick. I am the laughing stock of the neighborhood because of my tiny little twig tree. This tree will take 30 years to become a ten footer if it survives.

Date of experience: September 30, 2021
Virginia
2 reviews
0 helpful votes
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Very poor communication
October 5, 2021

I ordered a tree as a house warming gift. Immediately after placing the order, my credit card was charged for the item and never shipped. After several calls and emails to the company, I was told the tree was going to be shipped in 2-3 days. I never received the order. I called the company back (again) and was told this time that my order was on backorder. I asked for a refund.

Date of experience: September 30, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that we weren't able to ship this tree! Unfortunately when dealing with Mother Nature, she can be unpredictable and our inventory just wasn't up to par to ship. We do sincerely apologize again for the inconvenience!

Illinois
1 review
0 helpful votes
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Service
September 30, 2021

I received the coupon from my warranty and my wife was ordering more to get the free shipping. I got confused and used the chat and the person was very helpful in explain the situation.

Date of experience: September 30, 2021
Nevada
1 review
0 helpful votes
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Trees in poor shape
October 5, 2021

Delivery of trees was delayed two days by FedEx. As a result they suffered severe shipping shock since they were in the box for eight days. As of today we don't know if the banana and peach trees will survive.

Date of experience: September 30, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your plants when they arrived! We are reaching out to get some photos so we can assist you further!

Pennsylvania
2 reviews
0 helpful votes
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One of two trees arrived dead
October 1, 2021

One tree seems fine but the other arrived dead. Only one tree was in a pot - the opther was just in burlap

Date of experience: September 30, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that you missed one of our email communications but glad we were able to make this right!

Pennsylvania
1 review
0 helpful votes
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Great Product
September 30, 2021

Products arrived fast and there were already fruit buds on the bush when I received it.

Date of experience: September 30, 2021
North Carolina
1 review
0 helpful votes
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Amazed
September 30, 2021

Had been looking for a particular plant. We were elated to find it in your inventory. Ordered immediately. Plants came as promised, packaged perfectly. So happy we found you. The quality of the plants we ordered was exceptional. We will certainly order from you again. Thank you for the ease of ordering and for your commitment to serving your customer.

Date of experience: September 30, 2021
New York
1 review
0 helpful votes
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Honored Year Warranty
September 30, 2021

We had a very dry summer, and unfortunately one of the two trees we ordered did not make it through. We contacted Fast Growing Trees to see if this fell under the 1 year warranty and it did! We got a new tree to replace it within two weeks!

Date of experience: September 30, 2021
Pennsylvania
2 reviews
0 helpful votes
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Plant review
September 30, 2021

The dogwood plant was poorly formed and trimmed. Good roots, lots of clumps of green but no central leader. Not a plant I would have chosen from a grouping. Not very large and no flower buds so it will be years to see if it is white flowers.

Date of experience: September 30, 2021