FastGrowingTrees.com

Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of FastGrowingTrees.com

FastGrowingTrees.com

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
See all photos
How would you rate FastGrowingTrees.com?
grey stargrey stargrey stargrey stargrey star

FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,058
shipping
245
quality
12,364
This company does not typically respond to reviews

Instant Feedback

144,628 reviews

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
Follow Sandra X.
Unfollow Sandra X.
Share Review
Report Review

Great customer service
February 15, 2022

They shipped promptly but part of the order was incorrect plants. I called and they immediately shipped the correct plants.

Date of experience: February 14, 2022
Texas
1 review
0 helpful votes
Follow Brad D.
Unfollow Brad D.
Share Review
Report Review

Hope the trees make leaves all fell off to long in shipping

Date of experience: February 14, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your trees upon arrival! We are reaching out to get some photos so we can assist you further!

North Carolina
2 reviews
0 helpful votes
Follow Russell S.
Unfollow Russell S.
Share Review
Report Review

Cherry Tree Failure
February 15, 2022

I had ordered a Stella Cherry Tree from FastGrowing Trees in June 2021, I received the tree 3 days later. The tree was wilted and did not look too good but I planted it carefully but it never survived. I had taken out the insurance because of problems I had with other plants I had ordered. When I called to get a refund I was told that I could only get a replacement. I offered to pick it up because it seemed that the plants I had ordered in the past did not survive the transit. I was told that was not possible and I could only get a replacement. All in all I am not satisfied with the service and will not be doing any business with FastGrowing Trees in the future.

Date of experience: February 14, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience. Our 1 year warranty covers the cost of what you paid for the plant only. Again, we do apologize for the inconvenience.

Washington
2 reviews
3 helpful votes
Follow Kate J.
Unfollow Kate J.
Share Review
Report Review

Excellent
February 14, 2022

Good communication, quick shipping, quality trees that are ready to plant.

Date of experience: February 14, 2022
California
1 review
0 helpful votes
Follow Vincent B.
Unfollow Vincent B.
Share Review
Report Review

Tha tree always arrived with few stems broken which is unacceptable.

Date of experience: February 14, 2022
California
1 review
0 helpful votes
Follow Cory C.
Unfollow Cory C.
Share Review
Report Review

Possibly a Scam
February 15, 2022

Card was charged instantly. Product never shipped.

Date of experience: February 14, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

Ii looks like we have been in contact and were able to help!

New Jersey
1 review
0 helpful votes
Follow Ben A.
Unfollow Ben A.
Share Review
Report Review

Fantastic customer service - love it
February 14, 2022

My EXPERIENCE with FGT was fantastic. However, the tree they sent me was dead on arrival, most likely due to insanely cold weather. This isn't the company's fault, however the product didn't survive the cold. However they were extraordinarily helpful at replacing it and made it so easy to work with so yes I will use them again. Perhaps your survey question could be reworded?

Date of experience: February 14, 2022
Florida
1 review
0 helpful votes
Follow Francisco W.
Unfollow Francisco W.
Share Review
Report Review

Immediate support
February 14, 2022

All the plants arrived as scheduled in good condition except one, call Custommer support and the attention and feedback was immediately

Date of experience: February 14, 2022
California
2 reviews
0 helpful votes
Follow Jodee M.
Unfollow Jodee M.
Share Review
Report Review

Avocado tree and ginko
February 15, 2022

The trees that were delivered were very spindly. D dx mall and not what I expected. The local nurseries have much better healthier larger trees for less money. I was. It very satisfied spending over $300.00 dollars fir the trees that they shipped.

Date of experience: February 14, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your trees were not what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Kansas
1 review
0 helpful votes
Follow RONALD J.
Unfollow RONALD J.
Share Review
Report Review

No one will read this
February 15, 2022

I ordered my trees in March. They didn't arrive until JULY. I don't believe they will survive the winter after being planted so late. Then they tell me I didn't purchase a warranty! On top of the price of the tree! Later they decided to give me credit. But I just looked at my credit card statement and they charged me. So now I have to call them and straighten it out. This company started out good but they have devolved into a money-grubbing monster.

Date of experience: February 14, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are sorry to hear about your experience and have reached out privately to help!

Washington
1 review
0 helpful votes
Follow Taylor R.
Unfollow Taylor R.
Share Review
Report Review

I spent roughly $150 for 3 plants to be delivered to me.
1) monstera
2) pothos
3) Rubber plant ficus

It took a little over a week to get delivered to my home. As soon as I opened the first box, I knew I had made a mistake! The Rubber plant was 95% dead, it was clearly neglected and each and every leaf was shriveled up, brown, crispy and about to fall off! I reached out to a friend of mine who owns a reputable plant shop in bend to see if there was any way to save it, unfortunately there was not.
2) pothos (literally easiest plant to keep alive)
100% dead, the roots were black & some yellow. It was confirmed that it had root rot!
I don't know how someone could package this and think it was ok!
3) monstera plant- had quite a few broken lumps and leaves when I unboxed but that's to be expected. However after trimming off the black portion of the remaining leaves I discovered a fungus that had taken over the plant! This is the only one I may possibly be able to save,

Very very disappointed and want a complete REFUND! They should have a 2 week grace period for situations like this, or at minimum send me replacements!
The fact that all 3 were destroyed and not healthy leads me to believe you all are just out there scamming people and taking their money and shipping out DEAD plants

Date of experience: February 13, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Georgia
1 review
1 helpful vote
Follow Mimi F.
Unfollow Mimi F.
Share Review
Report Review

Product damaged in shipping
February 15, 2022

I ordered 2 trees. They were shipped in the same tall narrow box and arrived with one tree upside down on the other. The longest branch was broken on one of them. It seems they should have been shipped side by side and secured more thoroughly to avoid breakage. My trees that were advertised as "should bear fruit with a year" look doubtful on that front. I doubt I will buy from Fast Growing Trees in the future.

Date of experience: February 13, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!

Mississippi
2 reviews
0 helpful votes
Follow LuAnn C.
Unfollow LuAnn C.
Share Review
Report Review

NICE EXPERIENCE!
February 13, 2022

I have been gardening for 50 + years! Never have I ordered plants from a grower found online! However, recently I was searching for a plant not available locally in the size container I had hoped for... quart size! BOOM, Fast Growing Trees had EXACTLY what I wanted, Emerald Green Arborvitae's in small containers! I ordered 4! GREAT WEB SITE! FABULOUS SELECTIONS! AWESOME PRICES! Check out was easy! Impeccable packaging, received on schedule, NO DAMAGE! ALL four are doing FABULOUSLY, LOVING their new home! THANK YOU!

Date of experience: February 13, 2022
Texas
1 review
0 helpful votes
Follow Steven E.
Unfollow Steven E.
Share Review
Report Review

Not good products
February 13, 2022

Totally different from What I saw online. Very disappointed! I thee Bamboo away already.

Date of experience: February 13, 2022
Texas
2 reviews
0 helpful votes
Follow Sandee W.
Unfollow Sandee W.
Share Review
Report Review

Guarantee is just for a gift care
February 15, 2022

Great except you are out of what I really want. Do not like the gift card. Would rather have had a credit on my card.

Date of experience: February 13, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry! Our inventory is always changing so be sure to check back!

California
1 review
0 helpful votes
Follow Mary G.
Unfollow Mary G.
Share Review
Report Review

Well packed. Trees came healthy
February 13, 2022

Im happy with my new trees. Looking forward to order other plants soon.

Date of experience: February 12, 2022
North Carolina
1 review
0 helpful votes
Follow Monty V.
Unfollow Monty V.
Share Review
Report Review

M. Montgomery
February 12, 2022

Very professional and well organized. Great shipping and tracking service

Date of experience: February 12, 2022
Florida
1 review
0 helpful votes
Follow Chad R.
Unfollow Chad R.
Share Review
Report Review

Yet to be seen
February 12, 2022

The Sago Palm is great. The Swiss Cheese plant is looking great in front of the window. He has new growth. The avocado tree was out of his pot with exposed roots. Some of the tips of the branches are turning black, so we will see. It came packed with the mango tree, so both were a bit of a mess. The coconut and the key lime look really good right now.

Date of experience: February 12, 2022
California
1 review
0 helpful votes
Follow Duane I.
Unfollow Duane I.
Share Review
Report Review

Good as buying local
February 12, 2022

We were not able to get the trees we wanted local
They arrived within a week from all the way across the states to Califorina
Large trees in wet dirt in pots
Great job

Date of experience: February 12, 2022
Nevada
1 review
0 helpful votes
Follow Jesse J.
Unfollow Jesse J.
Share Review
Report Review

Great Experience, Fast, and Efficient
February 11, 2022

Order a tree and a cactus both came very quick and we're in great condition.

Date of experience: February 11, 2022