Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything arrived in great condition. Planted the day after they arrived and they are thriving. Can't wait to see them bloom next year.
I ordered 10 Thuja Green Giants and received them quickly and in excellent condition. The area where we were planting them wasn't prepared yet so it was about a week before we planted them and they were still looking good. This is the second time I have ordered from Fast Growing Trees, the first purchase was 2 Crape Myrtles and they are thriving. Highly recommend.
I received a badly damaged plant. Customer service promptly sent a replacement.
I placed my order 22 days ago, and no delivery and no communication from seller! I finally called them a few days ago and was told that my tree was on back order. I was told I would receive it within a month. I asked the service representative to please send me an email confirming this. To date, still no communication!
Terrible customer service!
The trees come out of the box as if you just brought it home from the nursery. Once planted they continue to do great.
I ordered and they were shipped and arrived very quickly. They were in very good condition also.
I have placed three orders this spring with Fast Growing Trees to fill in some empty spots in my yard and have been thrilled with everything I have received. The products arrive quickly, look very healthy and green, and come with planting and feeding instructions. Really great products and service!
A key factor in a successful experience was the highly quality photographs of the various trees and shrubs. Additionally, there were several sizes to choose from. This enable just to choose the perfect tree.
Had to cancel due to emergency. Simple easy process done quickly
Cant argue its what you buy. But it wack they have a minimum on reviews demerit a point for that.
Delivery was speedy and most of the purchases have new growth already
Super impressed with how well the tree was shipped. Only one of the bottom branches was a little broken. The eucalyptus is perfect
Customer service is excellent because they gave me my money back on everything that died and sent new on things that were poorly shipped
The bushes were easy to order, came in good condition and are doing well!
Some plants were nice and alive. One particular one, tiny dsncing alosia (very expensive) came with dry up yellow curled leaves and seems it has mold or bugs in it.
We're sorry to hear about the concerns with your plant when it arrived! We are reaching out to get some photos so we can assist you further!
See above. I do not give permission for these comments to be made public.
Neither the lemon or orange trees took to the repot I may have not let them adjust to the outside before the repot so it could have been my fault not satisfied at all
We're sorry to hear that your citrus trees are not doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!
Shopping for the trees online was quick and easy. The trees shipped within a few days as stated. The trees came packed in boxes in great shape ready to plant. I would highly recommend FastGrowingTrees.com
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.


We are so sorry to hear about your experience! It looks like we’ve since been able to resolve this, but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!